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Customer Service Representative

4be0b5d3 Edf2 4b41 Beaf Dab46c18620c 19000101 000001 · Winnfield, LA, US, Winnfield, LA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company4be0b5d3 Edf2 4b41 Beaf Dab46c18620c 19000101 000001
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationWinnfield, LA, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-01 / 2026-06-02
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 4be0b5d3 Edf2 4b41 Beaf Dab46c18620c 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Winnfield.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company4be0b5d3 Edf2 4b41 Beaf Dab46c18620c 19000101 000001
Source78f9b540-585f-4801-8c80-e5f28701b13c
ATS providerADP Workforce Now Recruiting

Description

Job Title: Customer Service Representative Department FLSA Classification EEO Classification Last Modified Call Center Non-Exempt Administrative Support Workers 08/22/2024 Job Summary: Uses technical and analytical skills to provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. This role is primarily done via phone but may include written correspondence. Essential Duties & Responsibilities: Provides fast and efficient service when relaying billing specific information about products or services, orders, cancellations, or obtaining details of complaints. Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions. Maintains close contact with customers to give updates on progress toward resolution of billing issues. Ensures that appropriate changes were made to resolve customers' billing problems. Refers unresolved customer billing issues to designated departments for further investigation. Uses business software to process voids, credits, cancellations, changes, and payments. Keeps records of customer interactions related to billing, recording details of inquiries, complaints, or comments, as well as actions taken. Other duties as assigned. Job Qualifications: High School Diploma or equivalent required. 2+ years of customer service experience preferred. Skills: Excellent verbal and written communication. Excellent knowledge retention and recall. Strong collaborative skills. Strong problem-solving skills. Customer service orientation. Critical thinking. Active listening. Computer skills and knowledge of relevant software. Physical Demands: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus. The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate. Equal Opportunity Employer/Veterans/Disabled

Full job record

Job ID97e9c34e60715d2929b22e0f436763791ed6b5e1
Org ID18874dee-eb31-45c5-95d4-52f63b053837
Source ID78f9b540-585f-4801-8c80-e5f28701b13c
Board ID78f9b540-585f-4801-8c80-e5f28701b13c
Provideradp_workforcenow
Provider Job Key935815
TitleCustomer Service Representative
Normalized Title—
Statusactive
Activeyes
Location TextWinnfield, LA, US, Winnfield, LA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionLA
CityWinnfield
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4be0b5d3-edf2-4b41-beaf-dab46c18620c&ccId=19000101_000001&lang=en_US&type=JS&jobId=935815&jwId=9201404882344_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4be0b5d3-edf2-4b41-beaf-dab46c18620c&ccId=19000101_000001&lang=en_US&type=JS&jobId=935815&jwId=9201404882344_1
First Seen At2026-06-02 08:34:34Z
Last Seen At2026-06-06 12:27:26Z
Last Checked At2026-06-06 12:27:26Z
Last Changed At2026-06-06 12:27:26Z
Inactive At—
Source Posted At2026-06-01 20:26:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=4be0b5d3-edf2-4b41-beaf-dab46c18620c|19000101_000001/date=2026-06-06/2026-06-06T12-27-25-008Z-12df6d90daf14f4f0975f513eacaad412ba669a126ae44575929e1cbd0253f48.json
Event Fields
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  "last_changed_at": "2026-06-06T12:27:26.333Z",
  "active_status": "active"
}
Parsed Structured
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  "remote_policy": null,
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}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:12.0pt;' id=\"isPasted\"><span style='font-family:\"Lucida Sans\",sans-serif;color:#5C5C5C;'><strong><span style='font-size:20px;font-family:\"Calibri\",sans-serif;'>Job Title:</span></strong></span><strong><span style='font-size:20px;font-family:\"Calibri\",sans-serif;'>&nbsp;<span style='font-family:\"Lucida Sans\",sans-serif;color:#333333;font-weight:bold;'><span style='font-family:\"Calibri\",sans-serif;'>Customer Service Representative</span></span></span></strong></p><table border=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100.0%;\"><tbody><tr><td style=\"padding:.75pt .75pt .75pt .75pt;\"><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-size:12px;font-family:\"Calibri\",sans-serif;color:#5C5C5C;'>Department</span></p></td><td style=\"padding:.75pt .75pt .75pt .75pt;\"><br></td><td style=\"padding:.75pt .75pt .75pt .75pt;\"><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-size:12px;font-family:\"Calibri\",sans-serif;color:#5C5C5C;'>FLSA Classification</span></p></td><td style=\"padding:.75pt .75pt .75pt .75pt;\"><br></td><td style=\"padding:.75pt .75pt .75pt .75pt;\"><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-size:12px;font-family:\"Calibri\",sans-serif;color:#5C5C5C;'>EEO Classification</span></p></td><td style=\"padding:.75pt .75pt .75pt .75pt;\"><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-size:12px;font-family:\"Calibri\",sans-serif;color:#5C5C5C;'>Last Modified</span></p></td></tr><tr><td style=\"padding:.75pt .75pt .75pt .75pt;\"><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-size:14px;font-family:\"Calibri\",sans-serif;color:#333333;'>Call Center</span></p></td><td style=\"padding:.75pt .75pt .75pt .75pt;\"><br></td><td style=\"padding:.75pt .75pt .75pt .75pt;\"><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-size:14px;font-family:\"Calibri\",sans-serif;color:#333333;'>Non-Exempt</span></p></td><td style=\"padding:.75pt .75pt .75pt .75pt;\"><br></td><td style=\"padding:.75pt .75pt .75pt .75pt;\"><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-size:14px;font-family:\"Calibri\",sans-serif;color:#333333;'>Administrative Support Workers</span></p></td><td style=\"padding:.75pt .75pt .75pt .75pt;\"><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-size:14px;font-family:\"Calibri\",sans-serif;color:#333333;'>08/22/2024</span></p></td></tr></tbody></table><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><strong><span style='font-size:20px;font-family:\"Calibri\",sans-serif;color:#333333;'>Job Summary:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-family:\"Calibri\",sans-serif;'>Uses technical and analytical skills to provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. This role is primarily done via phone but may include written correspondence.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><strong><span style='font-size:20px;font-family:\"Calibri\",sans-serif;color:#333333;'>Essential Duties &amp; Responsibilities:</span></strong></p><ul><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:     \"Calibri\",sans-serif;'>Provides fast and efficient service when relaying billing specific information about products or services, orders, cancellations, or obtaining details of complaints.</span></li><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:     \"Calibri\",sans-serif;'>Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.</span></li><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:     \"Calibri\",sans-serif;'>Maintains close contact with customers to give updates on progress toward resolution of billing issues.</span></li><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:     \"Calibri\",sans-serif;'>Ensures that appropriate changes were made to resolve customers&#39; billing problems.</span></li><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:     \"Calibri\",sans-serif;'>Refers unresolved customer billing issues to designated departments for further investigation.</span></li><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:     \"Calibri\",sans-serif;'>Uses business software to process voids, credits, cancellations, changes, and payments.</span></li><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:     \"Calibri\",sans-serif;'>Keeps records of customer interactions related to billing, recording details of inquiries, complaints, or comments, as well as actions taken.</span></li><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:     \"Calibri\",sans-serif;'>Other duties as assigned.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><strong><span style='font-size:20px;font-family:\"Calibri\",sans-serif;color:#333333;'>Job Qualifications:</span></strong></p><ul><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:\"Calibri\",sans-serif;'>High School Diploma or equivalent required.</span></li><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:\"Calibri\",sans-serif;'>2+ years of customer service experience preferred.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><strong><span style='font-size:20px;font-family:\"Calibri\",sans-serif;color:#333333;'>Skills:</span></strong></p><ul><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:\"Calibri\",sans-serif;'>Excellent verbal and written communication.</span></li><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:\"Calibri\",sans-serif;'>Excellent knowledge retention and recall.</span></li><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:\"Calibri\",sans-serif;'>Strong collaborative skills.</span></li><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:\"Calibri\",sans-serif;'>Strong problem-solving skills.</span></li><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:\"Calibri\",sans-serif;'>Customer service orientation.</span></li><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:\"Calibri\",sans-serif;'>Critical thinking.</span></li><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:\"Calibri\",sans-serif;'>Active listening.</span></li><li style='font-size: 16px; font-family: \"Times New Roman\", serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in;'><span style='font-family:\"Calibri\",sans-serif;'>Computer skills and knowledge of relevant software.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><strong><span style='font-size:20px;font-family:\"Calibri\",sans-serif;color:#333333;'>Physical Demands:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-family:\"Calibri\",sans-serif;'>While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-family:\"Calibri\",sans-serif;'>The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Equal Opportunity Employer/Veterans/Disabled</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p></div></div></div>\n",
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    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Winnfield",
          "postalCode": "71483",
          "countrySubdivisionLevel1": {
            "codeValue": "LA"
          }
        },
        "nameCode": {
          "shortName": " Winnfield, LA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/935815?cid=4be0b5d3-edf2-4b41-beaf-dab46c18620c&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 17646
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/97e9c34e60715d2929b22e0f436763791ed6b5e1?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/18874dee-eb31-45c5-95d4-52f63b053837JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/78f9b540-585f-4801-8c80-e5f28701b13cJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/97e9c34e60715d2929b22e0f436763791ed6b5e1/eventsJSON

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