Patient Services Administrator

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    "raw": "Toronto, Ontario, M5T 2G3, Canada",
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    "id": "324",
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    "location": {
      "city": "Toronto",
      "state": "Ontario"
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    "departmentId": "18575",
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    "jobOpeningName": "Patient Services Administrator",
    "departmentLabel": "Health Centre",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Toronto",
      "state": "Ontario",
      "postalCode": "M5T 2G3",
      "addressCountry": "Canada"
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    "datePosted": "2026-04-17",
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    "description": "<p><span style=\"font-size: 12pt\">Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">Since 1896, we’ve worked to transform the lives of people living with poverty, going beyond immediate needs by offering wrap-around support via holistic programs and services, and a pathway which enables vulnerable youth, families in need, adults experiencing poverty and vulnerable communities to move from surviving to thriving.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">To make this happen, we are passionate about investing in the people we work with, and look for a diverse range of staff who are key for us to advance our mission: Christians who have a heart for neighbours in need, a desire to transform the lives of our community members, and who believe in treating everyone with dignity and respect.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">If you are inspired by our vision and feel a true call to contribute to YSM’s work, we’d love to hear from you.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What We Offer:</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">As a staff member at YSM, some of the things you can look forward to include a values-based and highly collaborative and engaging work environment with a high value on staff’s mental health and well-being; meaningful, innovative and impactful work, with opportunities to make a difference in the lives of children, families, and the community. Our competitive Total Rewards compensation package also includes Group RRSP matching, annual leave and paid personal days, comprehensive health and dental care coverage, an Employee and Family Assistance Program that includes counselling services by Christian professionals, and numerous other perks.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">The Opportunity:</span></span><br></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">YSM is seeking a </span><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Patient Services Administrator</span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"> who will provide excellent, welcoming, efficient and professional receptionist and client referral support at the Evergreen Health Centre. The incumbent will work </span><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">full time, for 37.5 hours per week</span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">. The successful candidate will further develop skills in building relationships with hard-to-reach populations, crisis intervention and conflict management, empowering and assisting community members towards their goals.</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">   </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Responsibilities:</span><br></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Provide a welcoming and warm atmosphere to community members, volunteers, students and staff</span></li>\n<li><span style=\"font-size: 12pt\">Ensure privacy and confidentiality </span></li>\n<li><span style=\"font-size: 12pt\">Manage the flow of the reception area, directing visitors, contractors and deliveries</span></li>\n<li><span style=\"font-size: 12pt\">Manage conflict and ensure safety</span></li>\n<li><span style=\"font-size: 12pt\">Manage and answer calls, emails, faxes, mail and redirect as necessary</span></li>\n<li><span style=\"font-size: 12pt\">Schedule and coordinate clinic appointments with community members, volunteers and staff</span></li>\n<li><span style=\"font-size: 12pt\">Manage wait lists, screening, intake and registration of new patients</span></li>\n<li><span style=\"font-size: 12pt\">Support with volunteer needs including check-in and preparing clinical rooms</span></li>\n<li><span style=\"font-size: 12pt\">Input and update data in several databases including Google sheets, Paradigm, CHR EMR, OSCAR EMR and Salesforce</span></li>\n<li><span style=\"font-size: 12pt\">Ensure accurate data entry and documentation</span></li>\n<li><span style=\"font-size: 12pt\">Process health record requests</span></li>\n<li><span style=\"font-size: 12pt\">Keep informed of and outreach to community resources</span></li>\n<li><span style=\"font-size: 12pt\">Connect community members to internal and external resources</span></li>\n<li><span style=\"font-size: 12pt\">Collaborate with internal and external partners</span></li>\n<li><span style=\"font-size: 12pt\">Maintain infection prevention and control measures</span></li>\n<li><span style=\"font-size: 12pt\">Provide administrative support to the health centre</span></li>\n<li><span style=\"font-size: 12pt\">Process forms, gifts-in-kind donations and courier/mail deliveries</span></li>\n<li><span style=\"font-size: 12pt\">Be an active team member of the wider YSM community</span></li>\n<li><span style=\"font-size: 12pt\">Respond to emergency situations in accordance with YSM policies and procedures; including assessing when to call for assistance</span></li>\n</ul>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Qualifications:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Good telephone voice, tactful, diplomatic and friendly</span></li>\n<li><span style=\"font-size: 12pt\">Strong verbal and written business English communication skills</span></li>\n<li><span style=\"font-size: 12pt\">Strong interpersonal and conflict resolution skills</span></li>\n<li><span style=\"font-size: 12pt\">Experience in reception work or office administration, preference for medical receptionist or medical office administration</span></li>\n<li><span style=\"font-size: 12pt\">Experience working with vulnerable and marginalized populations</span></li>\n<li><span style=\"font-size: 12pt\">Prompt, reliable, adaptable, self-motivated, conscientious and innovative</span></li>\n<li><span style=\"font-size: 12pt\">Excellent working knowledge of EMRs, Salesforce, MS Office software, Google Drive etc.</span></li>\n<li><span style=\"font-size: 12pt\">Experience working in a multicultural, multi-faith setting, and those with multiple challenges</span></li>\n<li><span style=\"font-size: 12pt\">Ability to keep composure and prioritize effectively during high-stress periods and situations</span></li>\n<li><span style=\"font-size: 12pt\">Ability to professionally and compassionately handle confidential, sensitive material</span></li>\n<li><span style=\"font-size: 12pt\">Training in crisis prevention intervention, trauma-informed care, and CPR First Aid is an asset</span></li>\n<li><span style=\"font-size: 12pt\">A demonstrated personal commitment to the principles of faith values and mission of YSM</span></li>\n<li><span style=\"font-size: 12pt\">A Police Record Check (Vulnerable Sector) is required</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Pay: </span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">YSM offers market competitive rates and will pay a starting salary of </span><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">$44,156.55  </span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">for this role, <span style=\"color: rgb(56, 49, 47)\">combined with a comprehensive suite of benefits and perks.   </span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Deadline for Application</span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">: Until Filled</span></p>\n<p><span style=\"color: rgb(119, 119, 119); font-size: 12pt; font-style: italic\"> </span></p>\n<p><span style=\"font-size: 12pt\">While we appreciate all responses, only candidates under consideration will be contacted.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">YSM welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">Please note that this position is for an existing vacancy, and YSM do not use any form of artificial intelligence (AI) at any stage of the recruitment process. These stages include candidate screening and shortlisting, assessment and selection.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">Learn more about YSM at <a href=\"http://www.ysm.ca/\" target=\"_blank\" rel=\"noopener noreferrer\">www.ysm.ca</a> </span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Date Posted:</span><span> </span>April 17, 2026</span></p>",
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    "jobOpeningName": "Patient Services Administrator",
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    "minimumExperience": "Experienced",
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    "employmentStatusLabel": "Full-Time"
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