Travel Experience Agent

{
  "content_hash": "12dc2a1bd854c064093d2ed61ba6de7099858cfed13f87582f0d62aefcd7211c",
  "source_hash": "ae738b79d38a22865b78b32c45c9078bf6dd2eeb35ff7d42ba24987a35b4be75",
  "last_changed_at": "2026-06-04T14:31:23.580Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Mexico City",
    "city": null,
    "region": null,
    "country": "Mexico City",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": 1500000000,
  "salary_min": 16500000000,
  "inferred_at": "2026-06-06T10:45:54.409Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": "Mexico City",
      "city": null,
      "region": null,
      "country": "Mexico City",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "Mexico City"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "month",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "url": "https://landing.applytojob.com/apply/jobs/details/1PY2BV8gKp?&",
    "heading": "Travel Experience Agent",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://landing.applytojob.com/apply/1PY2BV8gKp/Travel-Experience-Agent",
    "description_html": "<h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Important Notes</span></span></span></span></span></span><br><span style=\"font-size:9.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#555555;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.</span></span></span></span></span></span></h2><p style=\"line-height:1.2;margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:9.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#555555;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">Submitted resumes must be in English to be considered.</span></span></span></span></span></span></p><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About Us</span></span></span></span></span></span></h2><p style=\"line-height:1.2;margin-top:3px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.</span></span></span></span></span></span></p><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Role</span></span></span></span></span></span></h2><p style=\"line-height:1.2;margin-top:3px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">You'll play a key role in supporting reservations across third-party booking platforms including Airbnb, Vrbo, Expedia, Marriott, and others. This role is ideal for someone who is highly organized, thrives in a fast-paced environment, and takes ownership of new challenges.</span></span></span></span></span></span></p><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">What You'll Do</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Create, manage, and monitor reservations across OTA platforms (Airbnb, Vrbo, Marriott, etc.).</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Respond promptly and professionally to guest inquiries across multiple platforms.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Oversee guest check-ins, follow-ups, and last-minute reservation needs.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Track and reconcile payments, refunds, appeasements, and special requests for OTA guests.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Provide inbound and outbound support to ensure a seamless guest experience.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify and escalate OTA platform issues or policy changes, offering feedback to internal teams.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Collaborate on cross-functional projects to improve OTA operations and guest satisfaction.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">What You'll Need</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">English proficiency: Fluent (B2-C1)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to work from our Polanco office — a collaborative, fast-moving environment.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience working with OTA platforms (Airbnb, Vrbo, Expedia, Marriott, etc.) is a plus.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Excellent verbal and written communication skills.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong organizational and time-management abilities.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Exceptional interpersonal and customer service skills.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to problem-solve, think critically, and adapt quickly to new challenges.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">High attention to detail and a goal-oriented mindset.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proficiency in multitasking across different platforms and tools.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Team-oriented with a willingness to support cross-department collaboration.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Compensation & Benefits</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Salary: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">$16,500 MXN gross per month + performance incentive</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Grocery vouchers: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">$1,500 MXN net per month</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Vacation: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">12 days per year (available after 90 days of employment)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Paid time off (PTO): </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">40 hours per year (available after 30 days of employment)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Health insurance: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Parking: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">On-site parking for bikes, motorcycles, and cars</span></span></span></span></span></span></li><li><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Travel benefit: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">$750 USD annually in Landing Stays</span></span></span></span></span></span></li></ul>",
    "description_text": "Important Notes\n This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.\n Submitted resumes must be in English to be considered.\n About Us\n Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.\n About the Role\n You'll play a key role in supporting reservations across third-party booking platforms including Airbnb, Vrbo, Expedia, Marriott, and others. This role is ideal for someone who is highly organized, thrives in a fast-paced environment, and takes ownership of new challenges.\n What You'll Do\n Create, manage, and monitor reservations across OTA platforms (Airbnb, Vrbo, Marriott, etc.).\n Respond promptly and professionally to guest inquiries across multiple platforms.\n Oversee guest check-ins, follow-ups, and last-minute reservation needs.\n Track and reconcile payments, refunds, appeasements, and special requests for OTA guests.\n Provide inbound and outbound support to ensure a seamless guest experience.\n Identify and escalate OTA platform issues or policy changes, offering feedback to internal teams.\n Collaborate on cross-functional projects to improve OTA operations and guest satisfaction.\n What You'll Need\n English proficiency: Fluent (B2-C1)\n Ability to work from our Polanco office — a collaborative, fast-moving environment.\n Experience working with OTA platforms (Airbnb, Vrbo, Expedia, Marriott, etc.) is a plus.\n Excellent verbal and written communication skills.\n Strong organizational and time-management abilities.\n Exceptional interpersonal and customer service skills.\n Ability to problem-solve, think critically, and adapt quickly to new challenges.\n High attention to detail and a goal-oriented mindset.\n Proficiency in multitasking across different platforms and tools.\n Team-oriented with a willingness to support cross-department collaboration.\n Compensation & Benefits\n Salary: $16,500 MXN gross per month + performance incentive\n Grocery vouchers: $1,500 MXN net per month\n Vacation: 12 days per year (available after 90 days of employment)\n Paid time off (PTO): 40 hours per year (available after 30 days of employment)\n Health insurance: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage\n Parking: On-site parking for bikes, motorcycles, and cars\n Travel benefit: $750 USD annually in Landing Stays",
    "jsonld_jobposting": {
      "url": "https://landing.applytojob.com/apply/1PY2BV8gKp/Travel-Experience-Agent",
      "@type": "JobPosting",
      "title": "Travel Experience Agent",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-03",
      "description": "<h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Important Notes</span></span></span></span></span></span><br><span style=\"font-size:9.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#555555;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.</span></span></span></span></span></span></h2><p style=\"line-height:1.2;margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:9.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#555555;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">Submitted resumes must be in English to be considered.</span></span></span></span></span></span></p><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About Us</span></span></span></span></span></span></h2><p style=\"line-height:1.2;margin-top:3px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.</span></span></span></span></span></span></p><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Role</span></span></span></span></span></span></h2><p style=\"line-height:1.2;margin-top:3px;margin-bottom:5px;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">You'll play a key role in supporting reservations across third-party booking platforms including Airbnb, Vrbo, Expedia, Marriott, and others. This role is ideal for someone who is highly organized, thrives in a fast-paced environment, and takes ownership of new challenges.</span></span></span></span></span></span></p><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">What You'll Do</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Create, manage, and monitor reservations across OTA platforms (Airbnb, Vrbo, Marriott, etc.).</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Respond promptly and professionally to guest inquiries across multiple platforms.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Oversee guest check-ins, follow-ups, and last-minute reservation needs.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Track and reconcile payments, refunds, appeasements, and special requests for OTA guests.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Provide inbound and outbound support to ensure a seamless guest experience.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify and escalate OTA platform issues or policy changes, offering feedback to internal teams.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Collaborate on cross-functional projects to improve OTA operations and guest satisfaction.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">What You'll Need</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">English proficiency: Fluent (B2-C1)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to work from our Polanco office — a collaborative, fast-moving environment.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience working with OTA platforms (Airbnb, Vrbo, Expedia, Marriott, etc.) is a plus.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Excellent verbal and written communication skills.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong organizational and time-management abilities.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Exceptional interpersonal and customer service skills.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to problem-solve, think critically, and adapt quickly to new challenges.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">High attention to detail and a goal-oriented mindset.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proficiency in multitasking across different platforms and tools.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Team-oriented with a willingness to support cross-department collaboration.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Compensation & Benefits</span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Salary: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">$16,500 MXN gross per month + performance incentive</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Grocery vouchers: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">$1,500 MXN net per month</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Vacation: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">12 days per year (available after 90 days of employment)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Paid time off (PTO): </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">40 hours per year (available after 30 days of employment)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Health insurance: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Parking: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">On-site parking for bikes, motorcycles, and cars</span></span></span></span></span></span></li><li><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Travel benefit: </span></span></span></span></span></span><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">$750 USD annually in Landing Stays</span></span></span></span></span></span></li></ul>",
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      "validThrough": "2026-09-01",
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    "id": "1PY2BV8gKp",
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