Customer Support Technician (60294)

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    "description": "<div>\r\n<p><span style=\"color:#000000;\">At <strong>Core Health &amp; Fitness</strong>, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like <strong>StairMaster</strong>, <strong>Schwinn</strong>, <strong>Nautilus</strong>, <strong>Star Trac</strong>, <strong>Throwdown</strong>, <strong>Wexer</strong>, and we&rsquo;re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.</span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"color:#000000;\">At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We&rsquo;re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you&rsquo;re looking for a fulfilling career in helping people, find the best version of themselves, you&rsquo;ve come to the right place.</span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"color:#000000;\">We are looking for a <strong>Customer Support Technician </strong>to join our Team!</span></p>\r\n</div>\r\n",
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    "qualifications": "<p style=\"margin-left:0in;margin-right:0in;text-align:left;\"><span style=\"color:#000000;\"><strong>General Position Summary </strong></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:left;\"><span style=\"color:#000000;\">The Customer Support Technician is responsible for providing technical telephone, chat and email support to end-user customers ensuring optimum customer satisfaction and loyalty by providing superior customer service.</span></p>\r\n\r\n<p style=\"text-align:left;\"><span style=\"color:#000000;\"><strong>Essential Functions / Major Responsibilities </strong></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">Answer technical questions and troubleshooting service-related activities on fitness equipment for customers.</span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">Ensure optimum customer satisfaction by working towards continual improvement of service quality metrics including, but not limited to telephone and chat response time, time to resolve an issue, and timely closure of cases.</span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">Generate revenue by up-selling parts and service agreements.</span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">Create field services cases.</span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">Support and manage special projects</span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">Assist in input to knowledge base (problem/solution) system.</span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">Demonstrate high levels of organization and timeliness in all forms of internal and external responsiveness.</span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:left;\"><span style=\"color:#000000;\"><strong>Specific Job Requirements </strong></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">Excellent technical troubleshooting ability.</span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">Excellent mechanical reasoning ability.</span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">Excellent customer interaction skills</span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">Sense of urgency and ownership.</span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">Must have excellent attendance.</span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">Ability to work well in a team environment</span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:left;\"><span style=\"color:#000000;\"><strong>Education and Experience Requirements </strong></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">Proficient with MS Suite (Word, Excel, PowerPoint, and Outlook), CRM experience a plus.</span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">High school diploma or equivalent required; AA preferred.</span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">One (1) to Two (2) years of hands-on mechanical experience preferred.</span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">Previous call center experience preferred.<strong> </strong></span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"color:#000000;\">Local candidates preferred.</span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:left;\"><span style=\"color:#000000;\">In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.</span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:left;\"><span style=\"color:#000000;\">Core Health &amp; Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health &amp; Fitness, please contact our Human Resources department at [email protected] and direct assistance will be provided.</span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:left;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:left;\">&nbsp;</p>\r\n",
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