SERVICE DISPATCHER

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    "requisitionDescription": "<p data-pasted=\"true\"><strong>Position summary</strong>: &nbsp; Maintain organized assignment of field technicians to jobs, assuring timely response to customers while assigning most logical tech to each job.</p><p>&nbsp;</p><p><strong>General Purpose</strong>: &nbsp; &nbsp; To maintain optimum response time to customers by providing consistent and logical scheduling for emergency service as well as scheduled maintenance.</p><p>&nbsp;</p><p><strong>Role qualifications</strong>: &nbsp; &nbsp;&nbsp;</p><ul type=\"disc\"><li>Must partner with service staff to ensure workflow runs smoothly.</li><li>Must be detail oriented to ensure thorough administration of functions.</li><li>Must maintain excellent customer service attitude.</li></ul><p>&nbsp;</p><p><strong>Position responsibilities</strong>:</p><ul type=\"disc\"><li>Monitor service calls for field, ensure all jobs are assigned (the night before) and completed as required.</li><li>Respond to phone calls from customers and roadmen.&nbsp;</li><li>Stay in contact with customers and inform them of any changes in the schedule.</li><li>If there are parts on order through the Parts Department, maintain contact with Parts Department to ensure timely receipt of parts and reschedule return trips as needed.</li><li>Issue repair orders for new jobs or units that are scheduled for maintenance.</li><li>Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed. &nbsp;</li><li>Assist field technicians as needed with any questions or concerns you can help with (not technical info).</li><li>Assist SM Coordinator in the scheduling of SM&rsquo;s and ensure schedules are kept.</li><li>Perform projects as requested.</li></ul><p>&nbsp;</p><p><strong>Essential skills and experience:</strong></p><ul type=\"disc\"><li>Ability to organize and manage multiple priorities</li><li>Excellent telephone and customer service techniques.</li><li>Strong computer proficiency</li><li>Commitment to company vision and mission</li></ul><p>&nbsp;</p><p>&nbsp;</p><p><strong>Nonessential skills and experience:</strong></p><ul type=\"disc\"><li>Familiarity with other areas of our business</li><li>Awareness of lean business principles &ndash; Lean Associate certified</li></ul><p>&nbsp;</p><p><strong>Reporting to this position</strong>: &nbsp; No direct reports</p><p>&nbsp;</p><p><strong>Physical demands and work environment</strong>: &nbsp;The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. &nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:</p><ul type=\"disc\"><li><em>Physical demands:</em>&nbsp; Employee is required to frequently sit, talk, and listen, and to use hands to finger, handle, or feel objects, tools, or controls, including computer and other office equipment. &nbsp;Employee is required to occasionally stand and walk. &nbsp;Employee must occasionally lift and/or move up to 30 pounds. &nbsp;Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li><li><em>Work environment:&nbsp;</em>The noise level in the work environment is usually moderate; however, while performing the duties of this job, the employee is exposed to noisier shop environments. &nbsp;When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.</li></ul>\n",
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