Senior Field Service Representative

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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Kraken Robotics</strong></b><span style=\"white-space:pre-wrap;\"> is currently recruiting for a </span><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Senior Field Service Representative</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> at our Dartmouth, NS office or our Mount Pearl, NL office. </span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">The Senior Field Service Representative, reporting to the Service Manager, will build comprehensive knowledge across Krakens’ product line to provide support in the operation, maintenance and repair of Kraken products. This will be a Hybrid position split between office/workshop responsibilities and Field Service engagements. Approximately 50% Field based/50% office based including a mix of Offshore &amp; Nearshore Field Service engagements.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Roles and Responsibilities</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Field responsibilities include:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Field Service Calls - Leading field teams in the execution of field support engagements, both scheduled planned maintenance activities and corrective unplanned</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Product Demonstrations - execution of product demonstrations, including internal initiatives and customer-led demonstrations such as Naval exercises. Includes installation, operation and maintenance of equipment, execution of mission objectives, reporting.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Operations Support – supporting Customers and Kraken Service Business lines as Onsite/Onboard Subject Matter Expert (SME) in the Operation, troubleshooting and maintenance/repair of Kraken products.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Customer Deliveries, System Integrations &amp; Sea Acceptance Testing – System installations, commissioning/Set-to-work activities, Sea Acceptance Testing, Customer Onboarding &amp; Training</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Training Delivery – become a Kraken Certified Trainer, deliver theoretical and hands-on training to Customers and internal users.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Identifying customer requirements and upsell/cross-sell opportunities to advise Business Development Team</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Reporting – generating Daily Progress Reports, Work Service Reports, preparing and delivering Brief/Debrief presentations</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Workshop/Office Responsibilities include:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Return Merchandise Authorizations (RMA) – workshop-based Diagnostics, Service/Repair, Testing &amp; Reporting</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Remote Customer Support - providing technical expertise to customers including operational support, troubleshooting, and field service/repair; Will include combination of remote (office/WFH based) and in-field support</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Asset Management – conducting pre/post deployment maintenance on Kraken-owned assets; Pre-job kit preparations including tool loadouts and shipment packing support</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Integrated Logistics Support – providing technical inputs to support development and continual update of ILS material for Kraken products</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Assisting Project Managers with the development of Scopes of Work, Project Execution Plans, Mobilization Plans, Resource &amp; Equipment requirements for field activities</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Providing technical inputs to assist in development of product maintenance schedules and tasks</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Training Material Continual Updating - development and technical review of training materials; Delivery of training courses as an instructor both onsite at Kraken facilities and offsite at customer locations.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Technical Writing Support - assist with development and conduct technical review on product documents such as manuals and work instructions.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Qualifications and Experience</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Degree or Diploma in a relevant field such as Underwater Vehicles, Engineering Technology or similar</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Minimum 8 years experience working in relevant roles in marine technology industry or defense with a focus on the operation, maintenance, troubleshooting and repair of subsea system and supporting components</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Strong interpersonal skills – experience in Customer facing roles</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Strong aptitude and experience with networking concepts, communications protocols and software architectures</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Strong aptitude and experience with electronic, hydraulic, fiber-optic and mechanical systems</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Ability to produce electronic, electrical and mechanical drawings and provide markups when required.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Experience in use and maintenance of electronic test equipment and hand tools</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Strong written and oral communications skills (technical reporting and engineering documentation)</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Strong analytical, problem-solving and troubleshooting skills</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Familiarity with offshore and workshop safety practices and approach all situations with focus on personal and workplace safety</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Must be able to work independently, as well as lead teams on field deployments</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">High degree of organization, with the ability to independently prioritize tasks</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Must possess or be able to obtain relevant offshore and industrial safety certifications</span></li></ul>",
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