Sr Manager Implementations

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    "raw": "Rajasthan, UNAVAILABLE, IN",
    "city": "UNAVAILABLE",
    "region": "IN",
    "country": "United States",
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    "url": "https://careersph-teleperformance.icims.com/jobs/26086/sr-manager-implementations/job",
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    "title": "Sr Manager Implementations",
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    "datePosted": "2022-08-17T04:00:00.000Z",
    "description": "<h2>Responsibilities</h2>\n<ul>\n <li>Responsible for owning the implementation & stabilization process from start to finish whilst ensuring seamless execution and experience for very client assigned. </li>\n <li>Accountable for overall success of each launch including but not limited to, internal teams survey response of your performance and the clients NPS feedback of their overall implementation experience. </li>\n <li>Performing deep dive information gathering sessions and collect client program requirements, you will validate the workflows and processes of incoming opportunity. </li>\n <li>Managing client and project team expectations simultaneously for a frictionless onboarding experience. </li>\n <li>You will handle day-to-day client communication throughout each implementation, host clients and ensure that client satisfaction and confidence in Teleperformance remains high throughout the implementation. </li>\n <li>Create, manage and track project vehicles, including, but not limited to:</li>\n <li>Project schedules</li>\n <li>Detailed project plans</li>\n <li>Project scope statements</li>\n <li>Resource plans</li>\n <li>Risk and issues logs</li>\n <li>Status reports</li>\n <li>Communicate and collaborate with internal and external customers as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors</li>\n <li>Make recommendations to management about schedules, prioritization and resource allocation with input from team members.</li>\n <li>Provide consistent project plan/status reporting for use by account managers, clients, and management.</li>\n <li>Providing in time support for all business development initiatives like project plans for RFPs, RFQs, present plans during sales visits. </li>\n</ul>\n<p> </p>\n<h2>Qualifications</h2>\n<p><strong>Work Experience</strong></p>\n<ul>\n <li>At least 5-years of experience in project management with minimum of 2-years of experience in operations and/or account management role working directly with Client Points-of-Contact within a BPO in a similar role</li>\n</ul>\n<p> <strong>Education, Qualifications and Proficiency</strong></p>\n<ul>\n <li>Degree level or equivalent</li>\n <li>Knowledge of both theoretical and practical aspects of project management</li>\n <li>Knowledge of project management techniques and tools</li>\n <li>Direct work experience in project management capacity</li>\n <li>Proven experience in people management, strategic planning, risk management & change management</li>\n <li>Proficient in project management software</li>\n <li>Attained qualification in project management will be an added advantage</li>\n</ul>\n<p> </p>\n<p><strong>Technical Skills</strong></p>\n<ul>\n <li>Competent use of Microsoft Project, Excel, PowerPoint, Zoom (or other </li>\n <li>webinar tools)</li>\n <li>Fluency in written and spoken English</li>\n</ul>\n<p> </p>\n<p><strong>Working Conditions</strong></p>\n<ul>\n <li>Travel required, must have a valid passport</li>\n <li>Ability to attend and conduct presentations</li>\n <li>Flexible working hours</li>\n</ul>\n<p> </p>\n<p><strong>Key Skills and Competencies</strong></p>\n<ul>\n <li>Planning and organizing</li>\n <li>Flexibility</li>\n <li>Team work</li>\n <li>Critical thinking and problem solving skills</li>\n <li>Documentation & communication skills</li>\n <li>Decision-making</li>\n <li>Influencing and leading</li>\n <li>Delegation</li>\n <li>Adaptability</li>\n <li>Stress tolerance</li>\n</ul>",
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    "validThrough": "2027-08-17T04:00:00.000Z",
    "employmentType": "FULL_TIME",
    "hiringOrganization": {
      "name": "Teleperformance Philippines",
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      "sameAs": "http://tpjobs.ph/en-us/"
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    "occupationalCategory": "Project Management"
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