Associate Staff Engineer - Operations Manager

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          "text": "<p><strong>Role - </strong>Operations Manager<br>\n<strong>Location - </strong>Remote USA<br>\n<strong>Employment type - </strong>Full-time</p><p><u><strong>Job Overview:</strong></u><br>\nWhat you will do Manage the end-to-end content production workflow — from clinical editorial review, QA, and release deployment Build and maintain the operational cadence across product, clinical content, and engineering, content release calendars, cross-functional stand-ups Define, instrument, and report on product operations.</p><p><u><strong>KPIs:&#xa0;</strong></u></p><ul><li>Content freshness rates, release velocity, defect escape rates, SLA compliance by content type Utilize Jira and Confluence to ensure process documentation is accurate and adopted.&#xa0;</li><li>Act as the primary point of escalation for content quality issues and production blockers; facilitate root cause analysis and drive corrective action Partner with clinical pharmacists and medical editors to triage incoming content change requests, prioritize against clinical impact, and route appropriately.</li><li>Support product launches by coordinating go/no-go readiness across content completeness, QA sign-off, and regulatory review checklists Identify and eliminate operational bottlenecks; lead continuous improvement initiatives that reduce time-to-publish without sacrificing clinical accuracy.</li><li>Serve as the voice of operational reality in product roadmap discussions -translating content team capacity into realistic delivery commitments.</li><li>Required qualifications 5+ years in product operations, program management, or content operations.</li><li>At least 2 years of experience in healthcare, clinical content, or regulated industries.</li><li>Demonstrated ability to design and document operational workflows for cross-functional teams Experience owning project management tooling and building processes other teams actually use Data-driven approach to operations.</li><li>Comfortable defining metrics, building dashboards, and presenting insights to leadership.</li><li>Strong written communication; ability to translate clinical and technical complexity into operational clarity.</li><li>Nice to have Background in pharmacy, clinical informatics, health information management, or life sciences.</li><li>Familiarity with drug reference content (FDA labeling, USP monographs, clinical guidelines).</li><li>Experience operating within an FDA-regulated or HIPAA-governed product environment.</li><li>Knowledge of HL7 FHIR, EHR integrations, or clinical data interoperability standards.</li><li>Prior work at a clinical content publisher, pharmacy benefits company, or health IT vendor.</li><li>Experience with agile product delivery and working alongside software engineering teams.</li></ul>",
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