Client Support Representative (Freight Forwarding)

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    "url": "https://oecgroup.applytojob.com/apply/jobs/details/5gbmyutSRd?&",
    "heading": "Client Support Representative (Freight Forwarding)",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Century Gothic', sans-serif;\">Client Support Representative</span></b></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Century Gothic', sans-serif;\">About us</span></b><br><span style=\"font-family:'Century Gothic', sans-serif;\">Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in Los New York, and branches throughout Asia, North America and Europe; OEC Group enjoys a strong position in a rapidly growing market. Our goals and ambition have helped us to become one of the emerging leaders in the logistics/importing industry.</span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Century Gothic', sans-serif;\">What you&#8217;ll be doing:</span></strong></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Develop and maintain detailed internal customer profiles in CargoWise, ensuring all departments have access to accurate and comprehensive customer information.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Provide expert guidance and recommendations to customers, assisting them in selecting the most appropriate solutions for their freight and logistics needs, including preparing quotations as required.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Coordinate shipment bookings and validate ocean/air freight from origin to destination, ensuring timely updates and tracking information are communicated to customers.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Serve as the primary point of contact for customer inquiries via phone and email, delivering exceptional customer service and managing special requests to build strong client relationships.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Manage daily communications related to assigned accounts, directing customer concerns to the appropriate departments when necessary to ensure swift resolution.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Sending new shipment bookings to customers.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Validating and confirming all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Trace empty containers and ensure their timely return or apply per diem billing when necessary.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Follow all Standard Operating Procedures (SOPs) with strong emphasis on accuracy and compliance.</span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Century Gothic', sans-serif;\">Who you are:</span></b></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Century Gothic', sans-serif;\">You have a bachelor&#8217;s degree in international business or equivalent experience</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Around one year of experience in an administrative/clerical type role</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Century Gothic', sans-serif;\">You possess knowledge of Microsoft Office including Word and Excel</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Your strengths are prioritizing, working in a fast-paced environment, you&#8217;re customer-oriented and have a good sense of urgency</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Advanced English level is a must</span></span></span></li></ul><div style=\"margin-left:8px;\">",
    "description_text": "Client Support Representative\n About us\n Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in Los New York, and branches throughout Asia, North America and Europe; OEC Group enjoys a strong position in a rapidly growing market. Our goals and ambition have helped us to become one of the emerging leaders in the logistics/importing industry.\n What you’ll be doing: Develop and maintain detailed internal customer profiles in CargoWise, ensuring all departments have access to accurate and comprehensive customer information.\n Provide expert guidance and recommendations to customers, assisting them in selecting the most appropriate solutions for their freight and logistics needs, including preparing quotations as required.\n Coordinate shipment bookings and validate ocean/air freight from origin to destination, ensuring timely updates and tracking information are communicated to customers.\n Serve as the primary point of contact for customer inquiries via phone and email, delivering exceptional customer service and managing special requests to build strong client relationships.\n Manage daily communications related to assigned accounts, directing customer concerns to the appropriate departments when necessary to ensure swift resolution.\n Sending new shipment bookings to customers.\n Validating and confirming all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.\n Trace empty containers and ensure their timely return or apply per diem billing when necessary.\n Follow all Standard Operating Procedures (SOPs) with strong emphasis on accuracy and compliance.\n Who you are: You have a bachelor’s degree in international business or equivalent experience\n Around one year of experience in an administrative/clerical type role\n You possess knowledge of Microsoft Office including Word and Excel\n Your strengths are prioritizing, working in a fast-paced environment, you’re customer-oriented and have a good sense of urgency\n Advanced English level is a must",
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    "id": "5gbmyutSRd",
    "title": "Client Support Representative (Freight Forwarding)",
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