Weekend Clinical Intake Coordinator (LVN / RN)

At 21st Century Home Health Services (21HHS), we treat every patient with the same empathy, compassion, and understanding we would show our own family. With more than 600 employees, we are the largest home health agency in San Francisco and the fastest-growing in the Bay Area. Today, we care for more than 4,000 patients across San Francisco, San Mateo, Santa Clara, Santa Cruz, Alameda, Contra Costa, Solano, Napa, Yolo, Placer, El Dorado, and Sacramento counties—and we are actively expanding into Marin and Sonoma counties! Our clinicians are dedicated not only to the patients they serve, but also to one another. The results speak for themselves: hospital readmission rates at 21HHS consistently remain under 10%, compared to an industry average of over 15%. We’ve also set a new benchmark for employee satisfaction in home health. Recognized as a 2024 Top Workplace, 21HHS fosters an environment of support, growth, and recognition through open communication and professional development opportunities. Key achievements include: San Francisco Chronicle Top Workplaces in the Bay Area: Ranked 3rd among all medium-sized companies and 1st among home health agencies. National Recognition: Ranked 12th among medium-sized healthcare companies nationwide and 1st among home health agencies. Patient and employee feedback on Yelp, Google, Glassdoor, and Indeed further validates our commitment to quality care and workplace excellence. By prioritizing engagement and satisfaction, 21HHS attracts top clinical talent and delivers outstanding outcomes, cementing our place as a leader in home health. Please note: All opportunities at 21HHS require being in the field visiting patients in their homes. Remote/work-from-home positions are not available unless specifically noted. Weekend Clinical Intake Coordinator (LVN / RN) Full-Time Role; Saturday - Sunday & Monday - Wednesday Office Locations: Burlingame · San Jose · Walnut Creek · Sacramento About the Role This is a unique opportunity for a clinically experienced LVN or RN to step into a high-impact operational role at the agency level. As our Weekend Clinical Intake Coordinator, you will serve as the central point of contact for our entire organization on Saturdays and Sundays, managing Kaiser referral intake, supporting field clinicians with clinical escalations, and ensuring our patients receive timely, seamless care coordination when our weekday leadership team is offline. This role is ideal for a clinician with home health experience who thrives in a fast-paced, autonomous environment, communicates confidently with both clinical and operational partners, and can triage competing priorities with clarity and calm. * You will be assigned a primary location; however, you may occasionally be asked to provide coverage outside of that area. This may include supporting vacancies, leaves of absence, higher patient census, or other client care needs. While 21st Century Home Health makes every effort to maintain your primary territory, temporary reassignments may be necessary to ensure safe, high-quality patient care and to meet the needs of our growing organization. Follow 21HHS on Linkedin! 21st Century is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We strictly prohibit discrimination or harassment of any kind, including but not limited to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other characteristic protected under federal, state, or local law. What You'll Do Kaiser Referral Intake & Coordination Serve as 21HHS's dedicated point of contact for Kaiser on weekends, managing all incoming referral requests and acceptance confirmations Communicate directly with Kaiser representatives to confirm referral volumes, acceptance windows, and scheduling timelines Ensure all referrals meet intake criteria and are entered and assigned accurately and on time Track and manage Kaiser's weekend referral demands, ensuring the agency meets agreed-upon response expectations Field Clinician Support & Schedule Management Assist field nurses and clinicians with urgent patient reassignments and schedule gaps throughout the weekend Triage incoming calls from the field, helping clinicians prioritize and navigate unexpected patient needs Coordinate open capacity across the field team in real time, matching available clinicians to urgent patient needs Serve as the first point of escalation for clinical questions, supporting staff in the same capacity a Clinical Supervisor would during the week Clinical Escalation Management Triage and respond to clinical escalation calls from field staff, patients, and Kaiser throughout the weekend Apply clinical judgment to de-escalate, redirect, or elevate issues as appropriate Maintain clear documentation of all escalations, actions taken, and outcomes • Support staff with questions about clinical protocols, patient care scenarios, and next-step guidance Why you Should Come Work for us: Concierge for Case Managers: Dedicated resources assist with time consuming administrative tasks Flexible work schedules: Create your own schedule and hours Targeted territories. Typically patient visits are within a 5-15 mile radius. Autonomy: No clocking in/out Opportunity for advancement. We have multiple tiers for RNs including Admission Nurses, RNI, RNII, RNII as well as clinical leadership and support opportunities. Low turnover/High morale Work/life balance Helpful software and communication tools What We are Looking For Active California LVN or RN license in good standing Minimum 2 years of clinical experience; home health experience strongly preferred Prior intake, scheduling, or care coordination experience preferred Strong clinical triage skills — comfortable making judgment calls independently Excellent verbal communication skills; confident and clear when speaking with Kaiser representatives, clinical staff, and leadership Highly organized with the ability to manage multiple calls, tasks, and priorities simultaneously in a variable-volume environment Comfortable with ambiguity — some weekends will be high-volume, others will be light Proficiency with CareStitch, Kinser, or similar home health platforms preferred Valid California driver's license with acceptable driving record All licensure and certifications must be current at time of hire and maintained throughout employment By providing your contact information, you agree to receive communications from 21st Century Home Health Services. For details on how we handle your information, please review our Privacy Policy: https://21hhs.com/privacy-policy

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    {
      "text": "What You'll Do",
      "content": "<div>\n<p><strong>Kaiser Referral Intake &amp; Coordination</strong></p>\n\n<li>Serve as 21HHS's dedicated point of contact for Kaiser on weekends, managing all incoming referral requests and acceptance confirmations</li>\n<li>Communicate directly with Kaiser representatives to confirm referral volumes, acceptance windows, and scheduling timelines</li>\n<li>Ensure all referrals meet intake criteria and are entered and assigned accurately and on time</li>\n<li>Track and manage Kaiser's weekend referral demands, ensuring the agency meets agreed-upon response expectations</li>\n\n<p><strong>Field Clinician Support &amp; Schedule Management</strong></p>\n\n<li>Assist field nurses and clinicians with urgent patient reassignments and schedule gaps throughout the weekend</li>\n<li>Triage incoming calls from the field, helping clinicians prioritize and navigate unexpected patient needs</li>\n<li>Coordinate open capacity across the field team in real time, matching available clinicians to urgent patient needs</li>\n<li>Serve as the first point of escalation for clinical questions, supporting staff in the same capacity a Clinical Supervisor would during the week</li>\n\n<p><strong>Clinical Escalation Management</strong></p>\n\n<li>Triage and respond to clinical escalation calls from field staff, patients, and Kaiser throughout the weekend</li>\n<li>Apply clinical judgment to de-escalate, redirect, or elevate issues as appropriate</li>\n<li>Maintain clear documentation of all escalations, actions taken, and outcomes</li>\n\n<p>&nbsp; &nbsp; &nbsp; &nbsp; • Support staff with questions about clinical protocols, patient care&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;scenarios, and next-step guidance</p>\n</div>"
    },
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      "text": "Why you Should Come Work for us:",
      "content": "\n<li>Concierge for Case Managers: Dedicated resources assist with time consuming administrative tasks</li>\n<li>Flexible work schedules: Create your own schedule and hours</li>\n<li>Targeted territories. Typically patient visits are within a 5-15 mile radius.</li>\n<li>Autonomy: No clocking in/out</li>\n<li>Opportunity for advancement. We have multiple tiers for RNs including Admission Nurses, RNI, RNII, RNII as well as clinical leadership and support opportunities.</li>\n<li>Low turnover/High morale</li>\n<li>Work/life balance</li>\n<li>Helpful software and communication tools</li>\n"
    },
    {
      "text": "What We are Looking For",
      "content": "\n<li>\n\n</li><li>Active California LVN or RN license in good standing</li>\n<li>Minimum 2 years of clinical experience; home health experience strongly preferred</li>\n<li>Prior intake, scheduling, or care coordination experience preferred</li>\n<li>Strong clinical triage skills — comfortable making judgment calls independently</li>\n<li>Excellent verbal communication skills; confident and clear when speaking with Kaiser representatives, clinical staff, and leadership</li>\n<li>Highly organized with the ability to manage multiple calls, tasks, and priorities simultaneously in a variable-volume environment</li>\n<li>Comfortable with ambiguity — some weekends will be high-volume, others will be light</li>\n<li>Proficiency with CareStitch, Kinser, or similar home health platforms preferred</li>\n<li>Valid California driver's license with acceptable driving record</li>\n<li>All licensure and certifications must be current at time of hire and maintained throughout employment</li>\n\n\n"
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      "content": "<div><span data-teams=\"true\">By providing your contact information, you agree to receive communications from 21st Century Home Health Services. For details on how we handle your information, please review our Privacy Policy: <a aria-label=\"Link https://21hhs.com/privacy-policy\" rel=\"noreferrer noopener\" href=\"https://21hhs.com/privacy-policy\" title=\"https://21hhs.com/privacy-policy\" id=\"menur2jd\">https://21hhs.com/privacy-policy</a></span></div>"
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