Member Services Supervisor

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  "last_changed_at": "2026-05-31T19:05:04.224Z",
  "active_status": "active"
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    "raw": "Active Wellness Center at Napa - Napa, CA 94558; 3421 Villa Lane, Napa, CA, 94558, USA",
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    "region": "CA",
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  "inferred_at": "2026-06-06T19:33:32.266Z",
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  "detail": {
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    "jobId": 78482,
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    "jobTitle": "Member Services Supervisor",
    "location": "Active Wellness Center at Napa - Napa, CA 94558",
    "startDate": "",
    "clientCode": "13I28",
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    "description": "<p style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"line-height:1.38; text-align:justify; margin-top:16px; margin-bottom:16px\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Location: Active Wellness Center at Napa, Napa CA</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.38; text-align:justify; margin-top:16px; margin-bottom:16px\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Pay Transparency: Base Rate of Pay $20.00 - $26.00 Per Hour; </span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.&nbsp;</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.38; text-align:justify; margin-top:16px; margin-bottom:16px\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Role and Responsibilities</span></span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.38; text-align:justify; margin-top:16px; margin-bottom:16px\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">The Member Services Supervisor is a cross-functional role that creates efficiencies in Service Desk and Member Services operations. This person is responsible for supervising the Service Desk Team to support in delivering exceptional customer experience. The Member Services Supervisor also responds to members&rsquo; comments and suggestions, acting as the club&#39;s first line of communication with members and creating a friendly and welcoming environment. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to member needs, assisting with membership billing and account questions, and the collection of outstanding membership fees. The Member Services Supervisor role is responsible for understanding all member enrollment procedures, knowledge of all club program offerings, club safety standards, and upholding Active Operational Standards of Excellence.</span></span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.38; text-align:justify; margin-top:16px; margin-bottom:11px\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Specific Responsibilities:</span></span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">The responsibilities of the Member Services Supervisor include, but are not limited to:</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Setting the Service Desk schedule and being responsible for maintaining staff coverage.</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Recruiting and hiring Service Desk staff.</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Assist in managing club Operational Standards of Excellence - OSE and completing OSE audits</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Recruit, train, and develop the Service Desk Team</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Train Service Desk staff on Active Wellness policies and procedures.</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Be knowledgeable and educate members about all programs and activities offered by the club</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Answer member questions and be responsive to member needs</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Assist with the processing of membership paperwork, cancelation forms, and collection of outstanding member fees</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Works a minimum of 10 hours per week at the desk</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Administer emergency care to members and guests in need of assistance</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Work as a TEAM with all other departments</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Other duties and responsibilities as assigned by supervisor</span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"line-height:1.38; text-align:justify; margin-top:16px; margin-bottom:16px\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Other Functions:</span></span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Be knowledgeable about all programs and activities offered by Active and our partners</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Promote club services and activities.</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Log any maintenance needs or safety concerns and work with club managers to assist with general club operations.</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Conduct new employee and quarterly staff safety trainings</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Support and assist managing team members; assist with interviewing, hiring, training, and coaching all staff to hit monthly and yearly goals.</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Manage member questions, comments and concerns on a daily basis and provide mediation between members/staff, members/members and staff/staff. Work with fitness and housekeeping teams to ensure fitness floor cleanliness.</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Administer emergency care to members and guests in need of assistance</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Perform routine maintenance of equipment</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Assist with keeping the club well stocked and clean</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Attend Active Wellness site meetings and trainings</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Handle injury and illness and security incident reporting</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Work as a TEAM with all other departments</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Other duties and responsibilities as assigned by supervisor</span></span></span></span></span></span></span></li>\r\n</ul>\r\n",
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Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.&nbsp;\\r\\n\\r\\nRole and Responsibilities\\r\\n\\r\\nThe Member Services Supervisor is a cross-functional role that creates efficiencies in Service Desk and Member Services operations. This person is responsible for supervising the Service Desk Team to support in delivering exceptional customer experience. The Member Services Supervisor also responds to members&rsquo; comments and suggestions, acting as the club&#39;s first line of communication with members and creating a friendly and welcoming environment. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to member needs, assisting with membership billing and account questions, and the collection of outstanding membership fees. The Member Services Supervisor role is responsible for understanding all member enrollment procedures, knowledge of all club program offerings, club safety standards, and upholding Active Operational Standards of Excellence.\\r\\n\\r\\nSpecific Responsibilities:\\r\\n\\r\\n\\r\\n\\tThe responsibilities of the Member Services Supervisor include, but are not limited to:\\r\\n\\tSetting the Service Desk schedule and being responsible for maintaining staff coverage.\\r\\n\\tRecruiting and hiring Service Desk staff.\\r\\n\\tAssist in managing club Operational Standards of Excellence - OSE and completing OSE audits\\r\\n\\tRecruit, train, and develop the Service Desk Team\\r\\n\\tTrain Service Desk staff on Active Wellness policies and procedures.\\r\\n\\tBe knowledgeable and educate members about all programs and activities offered by the club\\r\\n\\tAnswer member questions and be responsive to member needs\\r\\n\\tAssist with the processing of membership paperwork, cancelation forms, and collection of outstanding member fees\\r\\n\\tWorks a minimum of 10 hours per week at the desk\\r\\n\\tAdminister emergency care to members and guests in need of assistance\\r\\n\\tWork as a TEAM with all other departments\\r\\n\\tOther duties and responsibilities as assigned by supervisor\\r\\n\\r\\n\\r\\nOther Functions:\\r\\n\\r\\n\\r\\n\\tBe knowledgeable about all programs and activities offered by Active and our partners\\r\\n\\tPromote club services and activities.\\r\\n\\tLog any maintenance needs or safety concerns and work with club managers to assist with general club operations.\\r\\n\\tConduct new employee and quarterly staff safety trainings\\r\\n\\tSupport and assist managing team members; assist with interviewing, hiring, training, and coaching all staff to hit monthly and yearly goals.\\r\\n\\tManage member questions, comments and concerns on a daily basis and provide mediation between members/staff, members/members and staff/staff. Work with fitness and housekeeping teams to ensure fitness floor cleanliness.\\r\\n\\tAdminister emergency care to members and guests in need of assistance\\r\\n\\tPerform routine maintenance of equipment\\r\\n\\tAssist with keeping the club well stocked and clean\\r\\n\\tAttend Active Wellness site meetings and trainings\\r\\n\\tHandle injury and illness and security incident reporting\\r\\n\\tWork as a TEAM with all other departments\\r\\n\\tOther duties and responsibilities as assigned by supervisor\\r\\n\\r\\nQualifications&nbsp;\\r\\n\\r\\nQualifications and Education Requirements\\r\\n\\r\\n\\r\\n\\tPrevious health club personal training experience is a plus.\\r\\n\\tProficiency with both Google and Microsoft Office Suites\\r\\n\\tExperience with Member Management Systems is a plus.\\r\\n\\tBusiness, sales and customer service skills a must.\\r\\n\\tTeam oriented yet comfortable taking the lead on projects with a focus on collaboration.\\r\\n\\tStrong written and verbal communication skills.\\r\\n\\tHigh School Diploma\\r\\n\\t1 year in customer service, management experience a plus\\r\\n\\tMust be detail oriented, organized and highly responsive with a commitment to customer service\\r\\n\\tStrong verbal communication skills\\r\\n\\tBasic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry\\r\\n\\tAED/CPR/First Aid Certified\\r\\n\\tProof of citizenship or legal status\\r\\n\\r\\n\\r\\nPhysical and Working Conditions\\r\\n\\r\\n\\r\\n\\tAbility to take the responsibility for the health and safety of others\\r\\n\\tAbility to stand for several hours in a same shift; ability to lift 25 lbs\\r\\n\\tFitness club environment\\r\\n\\tMust follow OSHA and Active Wellness safety standards\\r\\n\\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\tHealth, Dental and Vision Insurance (Full Time)\\r\\n\\tHealth Flexible Spending Account (Full Time)\\r\\n\\tPaid Time Off (Full Time)\\r\\n\\tParking &amp; Transit Flexible Spending Accounts\\r\\n\\t401(k) (Eligible after 1 year of service + 1000 work hours)\\r\\n\\tLegal Support Plan\\r\\n\\tEmployee Assistance Program &amp; Mental Health Support Service\\r\\n\\tComplimentary Club Membership and Discounts on Active Products (where applicable)\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.\\r\\n\\r\\nActive Wellness LLC is an equal opportunity employer.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"responsibilities\":\"&nbsp;\\r\\n\\r\\nLocation: Active Wellness Center at Napa, Napa CA\\r\\n\\r\\nPay Transparency: Base Rate of Pay $20.00 - $26.00 Per Hour; Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.&nbsp;\\r\\n\\r\\nRole and Responsibilities\\r\\n\\r\\nThe Member Services Supervisor is a cross-functional role that creates efficiencies in Service Desk and Member Services operations. This person is responsible for supervising the Service Desk Team to support in delivering exceptional customer experience. The Member Services Supervisor also responds to members&rsquo; comments and suggestions, acting as the club&#39;s first line of communication with members and creating a friendly and welcoming environment. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to member needs, assisting with membership billing and account questions, and the collection of outstanding membership fees. The Member Services Supervisor role is responsible for understanding all member enrollment procedures, knowledge of all club program offerings, club safety standards, and upholding Active Operational Standards of Excellence.\\r\\n\\r\\nSpecific Responsibilities:\\r\\n\\r\\n\\r\\n\\tThe responsibilities of the Member Services Supervisor include, but are not limited to:\\r\\n\\tSetting the Service Desk schedule and being responsible for maintaining staff coverage.\\r\\n\\tRecruiting and hiring Service Desk staff.\\r\\n\\tAssist in managing club Operational Standards of Excellence - OSE and completing OSE audits\\r\\n\\tRecruit, train, and develop the Service Desk Team\\r\\n\\tTrain Service Desk staff on Active Wellness policies and procedures.\\r\\n\\tBe knowledgeable and educate members about all programs and activities offered by the club\\r\\n\\tAnswer member questions and be responsive to member needs\\r\\n\\tAssist with the processing of membership paperwork, cancelation forms, and collection of outstanding member fees\\r\\n\\tWorks a minimum of 10 hours per week at the desk\\r\\n\\tAdminister emergency care to members and guests in need of assistance\\r\\n\\tWork as a TEAM with all other departments\\r\\n\\tOther duties and responsibilities as assigned by supervisor\\r\\n\\r\\n\\r\\nOther Functions:\\r\\n\\r\\n\\r\\n\\tBe knowledgeable about all programs and activities offered by Active and our partners\\r\\n\\tPromote club services and activities.\\r\\n\\tLog any maintenance needs or safety concerns and work with club managers to assist with general club operations.\\r\\n\\tConduct new employee and quarterly staff safety trainings\\r\\n\\tSupport and assist managing team members; assist with interviewing, hiring, training, and coaching all staff to hit monthly and yearly goals.\\r\\n\\tManage member questions, comments and concerns on a daily basis and provide mediation between members/staff, members/members and staff/staff. Work with fitness and housekeeping teams to ensure fitness floor cleanliness.\\r\\n\\tAdminister emergency care to members and guests in need of assistance\\r\\n\\tPerform routine maintenance of equipment\\r\\n\\tAssist with keeping the club well stocked and clean\\r\\n\\tAttend Active Wellness site meetings and trainings\\r\\n\\tHandle injury and illness and security incident reporting\\r\\n\\tWork as a TEAM with all other departments\\r\\n\\tOther duties and responsibilities as assigned by supervisor\\r\\n\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Active Wellness\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=8D97BA8F36996DA173518613D1DED70A\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"3421 Villa Lane\",\"addressLocality\":\"Napa\",\"addressRegion\":\"CA\",\"postalCode\":94558,\"addressCountry\":\"USA\"}},\"qualifications\":\"&nbsp;\\r\\n\\r\\nQualifications and Education Requirements\\r\\n\\r\\n\\r\\n\\tPrevious health club personal training experience is a plus.\\r\\n\\tProficiency with both Google and Microsoft Office Suites\\r\\n\\tExperience with Member Management Systems is a plus.\\r\\n\\tBusiness, sales and customer service skills a must.\\r\\n\\tTeam oriented yet comfortable taking the lead on projects with a focus on collaboration.\\r\\n\\tStrong written and verbal communication skills.\\r\\n\\tHigh School Diploma\\r\\n\\t1 year in customer service, management experience a plus\\r\\n\\tMust be detail oriented, organized and highly responsive with a commitment to customer service\\r\\n\\tStrong verbal communication skills\\r\\n\\tBasic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry\\r\\n\\tAED/CPR/First Aid Certified\\r\\n\\tProof of citizenship or legal status\\r\\n\\r\\n\\r\\nPhysical and Working Conditions\\r\\n\\r\\n\\r\\n\\tAbility to take the responsibility for the health and safety of others\\r\\n\\tAbility to stand for several hours in a same shift; ability to lift 25 lbs\\r\\n\\tFitness club environment\\r\\n\\tMust follow OSHA and Active Wellness safety standards\\r\\n\\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\tHealth, Dental and Vision Insurance (Full Time)\\r\\n\\tHealth Flexible Spending Account (Full Time)\\r\\n\\tPaid Time Off (Full Time)\\r\\n\\tParking &amp; Transit Flexible Spending Accounts\\r\\n\\t401(k) (Eligible after 1 year of service + 1000 work hours)\\r\\n\\tLegal Support Plan\\r\\n\\tEmployee Assistance Program &amp; Mental Health Support Service\\r\\n\\tComplimentary Club Membership and Discounts on Active Products (where applicable)\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.\\r\\n\\r\\nActive Wellness LLC is an equal opportunity employer.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"experienceRequirements\":\"&nbsp;\\r\\n\\r\\nQualifications and Education Requirements\\r\\n\\r\\n\\r\\n\\tPrevious health club personal training experience is a plus.\\r\\n\\tProficiency with both Google and Microsoft Office Suites\\r\\n\\tExperience with Member Management Systems is a plus.\\r\\n\\tBusiness, sales and customer service skills a must.\\r\\n\\tTeam oriented yet comfortable taking the lead on projects with a focus on collaboration.\\r\\n\\tStrong written and verbal communication skills.\\r\\n\\tHigh School Diploma\\r\\n\\t1 year in customer service, management experience a plus\\r\\n\\tMust be detail oriented, organized and highly responsive with a commitment to customer service\\r\\n\\tStrong verbal communication skills\\r\\n\\tBasic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry\\r\\n\\tAED/CPR/First Aid Certified\\r\\n\\tProof of citizenship or legal status\\r\\n\\r\\n\\r\\nPhysical and Working Conditions\\r\\n\\r\\n\\r\\n\\tAbility to take the responsibility for the health and safety of others\\r\\n\\tAbility to stand for several hours in a same shift; ability to lift 25 lbs\\r\\n\\tFitness club environment\\r\\n\\tMust follow OSHA and Active Wellness safety standards\\r\\n\\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\tHealth, Dental and Vision Insurance (Full Time)\\r\\n\\tHealth Flexible Spending Account (Full Time)\\r\\n\\tPaid Time Off (Full Time)\\r\\n\\tParking &amp; Transit Flexible Spending Accounts\\r\\n\\t401(k) (Eligible after 1 year of service + 1000 work hours)\\r\\n\\tLegal Support Plan\\r\\n\\tEmployee Assistance Program &amp; Mental Health Support Service\\r\\n\\tComplimentary Club Membership and Discounts on Active Products (where applicable)\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.\\r\\n\\r\\nActive Wellness LLC is an equal opportunity employer.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"line-height:1.38; text-align:justify; margin-top:16px; margin-bottom:16px\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Qualifications and Education Requirements</span></span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Previous health club personal training experience is a plus.</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Proficiency with both Google and Microsoft Office Suites</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Experience with Member Management Systems is a plus.</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Business, sales and customer service skills a must.</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Team oriented yet comfortable taking the lead on projects with a focus on collaboration.</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Strong written and verbal communication skills.</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">High School Diploma</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">1 year in customer service, management experience a plus</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Must be detail oriented, organized and highly responsive with a commitment to customer service</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Strong verbal communication skills</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">AED/CPR/First Aid Certified</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Proof of citizenship or legal status</span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"line-height:1.38; text-align:justify; margin-top:16px; margin-bottom:16px\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Physical and Working Conditions</span></span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Ability to take the responsibility for the health and safety of others</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Ability to stand for several hours in a same shift; ability to lift 25 lbs</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Fitness club environment</span></span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Must follow OSHA and Active Wellness safety standards</span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"line-height:1.38; margin-top:16px; margin-bottom:16px\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Benefits</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Health, Dental and Vision Insurance (Full Time)</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Health Flexible Spending Account (Full Time)</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Paid Time Off (Full Time)</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Parking &amp; Transit Flexible Spending Accounts</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">401(k) (Eligible after 1 year of service + 1000 work hours)</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Legal Support Plan</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Employee Assistance Program &amp; Mental Health Support Service</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Complimentary Club Membership and Discounts on Active Products (where applicable)</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"line-height:1.38; margin-top:16px; margin-bottom:16px\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.38; margin-top:16px; margin-bottom:16px\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Active Wellness LLC is an equal opportunity employer.</span></span></span></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"text-align:justify; margin-bottom:11px\">&nbsp;</p>\r\n",
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    "legalRevisionDate": {
      "date": "2024-08-13T14:38:40.000Z",
      "timezone": "America/Chicago",
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    "jobTitle": "Member Services Supervisor",
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    "description": " \r\n\r\nLocation: Active Wellness Center at Napa, Napa CA\r\n\r\nPay Transparency: Base Rate of Pay $20.00 - $26.00 Per Hour; Minimum rates may vary based on...",
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