Haines Skagway Fast Ferry Guest Representative (Non-CDL)

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  "location": {
    "raw": "Skagway, Alaska, 99840, United States",
    "city": "Skagway",
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  "list_job": {
    "id": "57",
    "isRemote": null,
    "location": {
      "city": "Skagway",
      "state": "Alaska"
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    "departmentId": "18729",
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    "jobOpeningName": "Haines Skagway Fast Ferry Guest Representative (Non-CDL)",
    "departmentLabel": "HSFF",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Skagway",
      "state": "Alaska",
      "postalCode": "99840",
      "addressCountry": "United States"
    },
    "datePosted": "2024-10-05",
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    "description": "<p><span style=\"font-weight: bold\"><span style=\"color: windowtext; font-size: 15px; text-decoration: underline\"><span>HAINES DOCK REPRESENTATIVE JOB DESCRIPTION</span></span></span><span style=\"color: windowtext; font-size: 15px\"> </span></p>\n<p><span style=\"color: windowtext; font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: windowtext; font-size: 15px\"><span>TIMEFRAME</span><span>: Seasonal</span></span></span></p>\n<p><span style=\"color: windowtext; font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: windowtext; font-size: 15px\"><span>JOB DESCRIPTION</span></span></span><span style=\"color: windowtext; font-size: 15px\"> </span></p>\n<p><span>The main responsibility of the Haines Skagway Fast Ferry Dock Representative team (also referred to as ‘Dock Rep’) is to carry out the company’s mission of providing clients with a safe, enjoyable, and educational wilderness experience.  The Skagway dock reps facilitate the operation of all our day programs by collecting passengers, collecting tickets and waivers, and driving transfers. The dock representative is the first point of contact guests have with the company are relied on to set a standard of professionalism and care. This is a high-paced, high-energy position crucial to daily Skagway and Haines-based operations. </span><span> </span></p>\n<p><span style=\"color: windowtext; font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: windowtext; font-size: 15px\"><span>REQUIREMENTS</span></span></span><span style=\"color: windowtext; font-size: 15px\"> </span></p>\n<ul>\n<li><span style=\"color: windowtext; font-size: 15px\"><span>Prior office and/or tourism experience preferred</span></span><span style=\"color: windowtext; font-size: 15px\"> </span><br></li>\n<li><span style=\"color: windowtext; font-size: 15px\"><span>Have a clean driving record and be able to be placed on our company auto insurance</span></span><span style=\"color: windowtext; font-size: 15px\"> </span></li>\n<li><span style=\"color: windowtext; font-size: 15px\"><span>Must have or obtain a basic first aid and CPR certification</span></span><span style=\"color: windowtext; font-size: 15px\"> </span></li>\n<li><span style=\"color: windowtext; font-size: 15px\"><span>Must be able to think nimbly and problem solve quickly and effectively</span></span><span style=\"color: windowtext; font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"color: windowtext; font-size: 15px\">Open to obtain a Class B CDL with Passenger and Airbrake endorsements.</span></li>\n</ul>\n<p><span style=\"color: windowtext; font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: windowtext; font-size: 15px\"><span>JOB DUTIES</span></span></span><span style=\"color: windowtext; font-size: 15px\"> </span></p>\n<p><span style=\"color: windowtext; font-size: 15px\"><span>Reports to Haines Skagway Fast Ferry Manager</span></span></p>\n<p><span style=\"color: windowtext; font-size: 15px\"><span>Assisting the Haines Skagway Fast Ferry Manager in running daily operations</span><span> which includes but is not limited to:</span></span><span style=\"color: windowtext; font-size: 15px\"> </span></p>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Responding to emails, phone calls, and voicemails.</span></span><span style=\"font-size: 15px\"> </span></li>\n<li><span style=\"font-size: 15px\"><span>Arrive to the dock prior to the ferry's arrival to inspect facilities and check in any outbound guests.</span></span><span style=\"font-size: 15px\"> </span></li>\n<li><span style=\"font-size: 15px\"><span>Keep track of daily manifests with accurate counts and at the end of the day scan them, upload to SharePoint, and file away. </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Update season and daily prelims using Zoho, FareHarbor, and partner spreadhseets. </span></span></li>\n<li>Contact partners for update prelims</li>\n<li>Manage crowds ensure all guests board the fast ferry. </li>\n<li><span style=\"font-size: 15px\"><span>Appropriately fill out ship settlement forms.</span></span><span style=\"font-size: 15px\"> </span></li>\n<li><span style=\"font-size: 15px\"><span>General a</span><span>dministrat</span><span>ive/marketing</span><span> support</span><span>.</span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Administrative and management support</span></span><span style=\"font-size: 15px\"> </span><br></li>\n<li><span style=\"font-size: 15px\"><span>Invoice management and complete settlement sheets</span></span></li>\n<li><span style=\"font-size: 15px\"><span>Support projects and </span><span>additional</span><span> responsibilities as needed</span><span>.</span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: windowtext; font-size: 15px\"><span>WORKLOAD</span></span></span><span style=\"color: windowtext; font-size: 15px\"> </span></p>\n<p><span style=\"font-size: 15px\"><span>June, July, and August are </span><span>busy</span><span> and the Haines Skagway Fast Ferry Dock Representative can expect to receive 40+ hours per week. The </span><span>nice thing</span><span> is that Alaska has very generous </span><span>overtime</span> <span>laws</span><span> and the Dock Representative can expect quite a jump in your paycheck size. </span></span></p>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #222222; font-family: Lato, sans-serif; font-size: 15px\">LIVING SPACE AND RENT STRUCTURE</span></span> </p>\n<p><span style=\"color: #222222; font-family: Lato, sans-serif; font-size: 15px\">Employee </span>housing is located in downtown Skagway, the grocery store and other attractions are within walking distance from housing. Accommodations consist of shared rooms typically 2-4 beds to a room, although the largest room is a 6-occupant bunkroom. Each house features shared bathrooms, a kitchen area, and living room. Employees residing in housing are expected to respect others and maintain a clean living area. Rent procedures are outlined in the Employee Manual. The two downtown houses share a large yard and mountain views, providing a fantastic base for our team. </p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\"><span>Additional Notes</span></span></span><span style=\"font-size: 15px\"> </span></p>\n<ul>\n<li><span style=\"font-size: 15px\"><span>Rent deductions are made twice a month with 50% of the month’s rent deducted from the 1</span></span><span style=\"font-size: 13px\"><span>st</span></span><span style=\"font-size: 15px\"><span> and 2</span></span><span style=\"font-size: 13px\"><span>nd</span></span><span style=\"font-size: 15px\"><span> paycheck.</span></span><span style=\"font-size: 15px\"> </span></li>\n<li><span style=\"font-size: 15px\"><span>Rent is prorated for the first month, rent for the last pay period will be deducted in full even if you vacate housing early.</span></span><span style=\"font-size: 15px\"> </span></li>\n<li><span style=\"font-size: 15px\"><span>Employees must vacate housing within 48 hours of their final shift unless other arrangements have been approved by management.</span></span><span style=\"font-size: 15px\"> </span><br></li>\n<li><span style=\"font-size: 15px\"><span>Failure to abide by </span><span>rules</span><span> outlined in the employee manual and housing agreement may result in immediate expulsion from employee housing.</span></span><br><br></li>\n<li><span style=\"font-size: 15px\"><span>Pets- No Cats, No Dogs. First season employees may not bring pets. Any other pets must be approved by management. Approval may be rescinded if your pet causes problems or is not friendly towards humans or other animals.</span></span><span style=\"font-size: 15px\"><span> </span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>",
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    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://alaskamountainguides.bamboohr.com/careers/57",
    "employmentStatusLabel": "Full-Time"
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