IT Systems Support Engineer

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    "datePosted": "2026-02-13",
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    "description": "<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt; font-weight: bold\">We’re looking for a </span><span style=\"font-family: Inter, sans-serif; font-size: 22px; font-weight: bold\"><span style=\"color: #00b4ad\">IT Systems Support Engineer</span></span></p>\n<p> </p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"color: black\"><span style=\"font-size: 10pt\">Based in our Bermuda office and reporting to the US-based Manager, IT Support you’ll work within a globally distributed team supporting users both onsite and remotely. Providing first and second level support you will have the opportunity to expand and deepen your IT skillset working on a variety of tasks with a strong focus on IT automation</span>.</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Hamilton Re is our Bermuda insurer underwriting property, casualty and specialty insurance and reinsurance on a global basis.</span><br></p>\n<p><span style=\"font-family: 'Helvetica',sans-serif; font-size: 11.0pt\"><br></span><span style=\"font-family: Inter, sans-serif; font-size: 14pt; font-weight: bold\">What you will do</span></p>\n<p> </p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Be the first point of contact for IT support queries, ensuring service desk queues are effectively managed to provide first class service</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Share in a rotating dispatcher responsibilities including triage of incidents and ensuring team tickets are updated regularly and meeting defined SLA</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Diagnose and resolve technical issues, guiding users through to resolution</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Follow internal processes including, preparing and completing IT check-lists, reporting faults, maintaining logs on IT devices and ensuring the appropriate documentation for equipment and users are maintained</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Assist with the onboarding and offboarding process</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Facilitate software and hardware installations</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Support network patching and upgrades</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Collaborate with the InfoSec and IT Operations teams</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Manage time efficiently to multitask IT projects alongside daily operational tasks</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Provide a positive customer/user experience</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Identify opportunities to reduce service requests through improving processes, user training, documentation and automation</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Contribute to IT project initiatives</span></li>\n</ul>\n<p> </p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt; font-weight: bold\">What you require for the role</span><br></p>\n<p> </p>\n<ul>\n<li><span style=\"font-size: 10pt\">Previous IT support experience, desktop or helpdesk support preferred</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ability to provide on-site and remote support to global users where needed</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong written and verbal communication skills</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Re/insurance industry experience preferential</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong prioritization skills and ability to follow and help define IT processes and procedures</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Experience with SLA’s, ticket management and incident management</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Proficient knowledge of Windows 10/11, desktop security and supporting standard office applications and hardware</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Office 365 and Active Directory administration</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Additional exposure to the following would be beneficial:</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">              o    Intune</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">              o    Autopilot</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">              o    SharePoint</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">              o    Azure AD</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">              o    Citrix</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Working knowledge of PowerShell scripting</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Excellent written and verbal communications skills, including the ability to interact with colleagues at all levels</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Demonstrate a strong customer focused attitude to all tasks</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Proactive, able to work independently with minimal direction and also as part of a distributed support team</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Inquisitive and enthusiastic about upskilling, emerging technologies and on the job learning</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Collaborative spirit</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Results-oriented</span></li>\n</ul>\n<p> </p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 14pt; font-weight: bold\">What you can expect from us</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 10pt\">We offer a vibrant, entrepreneurial, and collaborative culture guided by our values: Be Smart, Be Sensible, Be Open and Be More.</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 10pt\">We know if we welcome and respect differences, we’ll attract and retain talent that brings a valuable diversity of perspectives and experience. We want all our colleagues to feel that they can bring their whole selves to work at Hamilton and know that they can be part of building a great company.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt; font-weight: bold\">In Good Company</span></p>\n<p><span style=\"font-family: Inter, sans-serif\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world.</span></p>\n<p> </p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are ‘In good company.’ with everyone we interact with.</span></p>",
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