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Home › Companies › Ce3ea629 7c88 404d B58a B90fae72d625 19000101 000001 › Customer Service/Production Scheduling Manager

Customer Service/Production Scheduling Manager

Ce3ea629 7c88 404d B58a B90fae72d625 19000101 000001 · Wausau, WI, US, Wausau, WI · Active · $100,000–$120,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyCe3ea629 7c88 404d B58a B90fae72d625 19000101 000001
TitleCustomer Service/Production Scheduling Manager
Normalized title-
Department / team-
LocationWausau, WI, United States
Work model-
Employment typeFull Time
Salary$100,000–$120,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-09 / 2026-06-09
Changed / last seen2026-06-18 / 2026-06-18

Related slices

PageWhat it containsOpen
Company jobsActive postings from Ce3ea629 7c88 404d B58a B90fae72d625 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Wausau.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyCe3ea629 7c88 404d B58a B90fae72d625 19000101 000001
Sourcecd685518-c2b6-4913-973e-4fd0d73aef29
ATS providerADP Workforce Now Recruiting

Description

Description: Responsible for all aspects of customer care. Additionally, manage installations, product wizards, service, repairs, samples, and call center. Ensure customer satisfaction through service levels, responsiveness and problem solving. Develop systems, processes, and automation to improve efficiency or effectiveness. Will also be responsible for managing development, organizing, and maintaining the overall production schedule plan to support the division’s sales and customer service objectives. Organizational Impact: Plans and sets day-to-day operational objectives for a team of support personnel within a clearly defined area. Delegates tasks to a team to achieve operational targets, service standards, etc. Typically, does not have budget accountability, but may manage day-to-day spreadsheets or elements of the budget (e.g., overtime for staff, expense monitoring). Position Type: Full-time, Exempt Knowledge & Experience: Associate degree required, Bachelor’s Degree preferred in Business, Supply Chain, or related field. Minimum of 3 years of customer service or account management experience, ideally in a manufacturing environment. Minimum 5 years’ experience in a production scheduling position. Proven ability to supervise and coach team members to achieve performance goals. Strong understanding of order management, international shipping processes, and issue resolution (credit memos, quality concerns, customs, etc.) Previous experience managing manufacturing scheduling to include maintaining stocking levels, weekly and monthly production scheduling and daily interface with Dir of Manufacturing. Proficient in Microsoft Office and experienced with ERP/CRM systems; quick to learn new technologies. Demonstrated leadership and problem-solving skills, with expertise in communication, organization, and project management, committed to continuous improvement and customer satisfaction. Ability to collaborate cross-functionally with departments to support business objectives. Strategic thinker, strong analytical skills, able to synthesize considerable and complex data. Capable of utilizing spreadsheet and ERP-type software in managing the planning process. Willingness and ability to be flexible and adapt to changing job requirements. Essential Functions | Accountabilities | Performance Measures Supervise team members by overseeing onboarding, training, and daily operations, while providing coaching, training, support, and guidance to assist in their growth and development and ensure performance goals are met. Supervise and support the management of inbound customer inquiries and assigned accounts/territories, ensuring accurate, timely, and professional communication while serving as the primary point of contact to deliver high levels of service and satisfaction throughout the order lifecycle. Oversee end-to-end order management, including entering orders, verifying inventory availability, communicating delivery timelines, coordinating with freight forwarders, supporting customs clearance, providing invoices, and tracking shipments through final delivery. Manage the resolution of credit memos, direct billing, and quality assurance issues related to international shipments, ensuring timely and accurate processing in alignment with company standards and customer expectations. Develops and maintains an accurate Master Schedule that is aligned with the sales forecast plan. Monitors, analyzes, and maintains key planning parameters including lead times and safety stocks. Releases work orders in accordance with the Master Schedule and MRP to support the necessary supply to support customer demand. Supports and implements the policies, procedures, systems, and programs required to meet department and company objectives. Demonstrate consistent reliability by maintaining regular attendance and adhering to the established work schedule in support of team and business objectives. Support, communicate, and reinforce and defend the mission, vision, values, and culture of the organization. Comply with all CFS requirements and adhere to all safety policies and procedures. Other duties as assigned. Certificates | Licenses | Registrations: None Travel Required: None Work Environment: Office Physical Demands: Sit for extended periods while using computers and other office equipment. Perform repetitive tasks such as typing and using a mouse, requiring fine motor skills. Navigate office spaces and participate in meetings, potentially involving travel. Maintain focus on computer screens and manage varying workloads and deadlines. Communicate effectively, necessitating good auditory and visual acuity. May share workspace with others. The physical and work environmental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. About Piper Products Piper Products, located in Wausau, Wisconsin, is a leading manufacturer of foodservice equipment serving schools, healthcare facilities, restaurants, grocery stores, convenience stores, and other commercial food operations. Since 1960, Piper has built a reputation for producing high-quality cafeteria and buffet serving systems, food transport equipment, blast chillers, food merchandisers, and custom millwork solutions. As part of CFS Brands, Piper is committed to innovation, quality, and delivering practical solutions that help customers serve food safely and efficiently. Monday through Thursday: 8am – 4:30pm Friday: 7am - 3:30pm

Full job record

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Org IDaca945ea-945b-43c8-a990-6171957a6ec1
Source IDcd685518-c2b6-4913-973e-4fd0d73aef29
Board IDcd685518-c2b6-4913-973e-4fd0d73aef29
Provideradp_workforcenow
Provider Job Key581472
TitleCustomer Service/Production Scheduling Manager
Normalized Title—
Statusactive
Activeyes
Location TextWausau, WI, US, Wausau, WI
Department—
Team—
Employment Typefull_time
Workplace Type—
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CountryUnited States
RegionWI
CityWausau
Salary Raw100000.00 To 120000.00 (USD) Annually
Salary Min100,000
Salary Max120,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ce3ea629-7c88-404d-b58a-b90fae72d625&ccId=19000101_000001&lang=en_US&type=JS&jobId=581472&jwId=9201052564028_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ce3ea629-7c88-404d-b58a-b90fae72d625&ccId=19000101_000001&lang=en_US&type=JS&jobId=581472&jwId=9201052564028_1
First Seen At2026-06-09 13:00:36Z
Last Seen At2026-06-18 13:15:20Z
Last Checked At2026-06-18 13:15:20Z
Last Changed At2026-06-18 13:15:20Z
Inactive At—
Source Posted At2026-06-09 10:13:00Z
Source Updated At—
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><div><div><div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-top:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;' id=\"isPasted\"><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'> </span><span style=\"font-size: 12px; font-family: tahoma, sans-serif;\">Description:</span></strong><span style=\"font-size: 12px; font-family: tahoma, sans-serif;\">&nbsp; Responsible for all aspects of customer care. Additionally, manage installations, product wizards, service, repairs, samples, and call center. Ensure customer satisfaction through service levels, responsiveness and problem solving. Develop systems, processes, and automation to improve efficiency or effectiveness. Will also be responsible for managing development, organizing, and maintaining the overall production schedule plan to support the division&rsquo;s sales and customer service objectives.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-top:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;'><span style=\"font-family: tahoma, sans-serif; font-size: 12px;\"><strong>Organizational Impact:</strong></span><span style=\"font-size: 12px; font-family: tahoma, sans-serif;\">&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Plans and sets day-to-day operational objectives for a team of support personnel within a clearly defined area. Delegates tasks to a team to achieve operational targets, service standards, etc. Typically, does not have budget accountability, but may manage day-to-day spreadsheets or elements of the budget (e.g., overtime for staff, expense monitoring).</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-top:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;'><span style=\"font-family: tahoma, sans-serif; font-size: 12px;\"><strong>Position Type:</strong></span><span style=\"font-size: 12px; font-family: tahoma, sans-serif;\">&nbsp; Full-time, Exempt</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 12px;\"><strong>Knowledge &amp; Experience:&nbsp;</strong></span></p><ul style=\"list-style-type: disc;\" data-pasted=\"true\"><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Associate degree required, Bachelor&rsquo;s Degree preferred in Business, Supply Chain, or related field.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Minimum of 3 years of customer service or account management experience, ideally in a manufacturing environment.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Minimum 5 years&rsquo; experience in a production scheduling position.&nbsp;</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Proven ability to supervise and coach team members to achieve performance goals.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Strong understanding of order management, international shipping processes, and issue resolution (credit memos, quality concerns, customs, etc.)</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Previous experience managing manufacturing scheduling to include maintaining stocking levels, weekly and monthly production scheduling and daily interface with Dir of Manufacturing.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Proficient in Microsoft Office and experienced with ERP/CRM systems; quick to learn new technologies.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Demonstrated leadership and problem-solving skills, with expertise in communication, organization, and project management, committed to continuous improvement and customer satisfaction.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Ability to collaborate cross-functionally with departments to support business objectives.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Strategic thinker, strong analytical skills, able to synthesize considerable and complex data.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Capable of utilizing spreadsheet and ERP-type software in managing the planning process.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Willingness and ability to be flexible and adapt to changing job requirements.</li></ul><p data-pasted=\"true\"><span style=\"font-family: tahoma, sans-serif; font-size: 12px;\"><strong>Essential Functions | Accountabilities | Performance Measures</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Supervise team members by overseeing onboarding, training, and daily operations, while providing coaching, training, support, and guidance to assist in their growth and development and ensure performance goals are met.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Supervise and support the management of inbound customer inquiries and assigned accounts/territories, ensuring accurate, timely, and professional communication while serving as the primary point of contact to deliver high levels of service and satisfaction throughout the order lifecycle.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Oversee end-to-end order management, including entering orders, verifying inventory availability, communicating delivery timelines, coordinating with freight forwarders, supporting customs clearance, providing invoices, and tracking shipments through final delivery.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Manage the resolution of credit memos, direct billing, and quality assurance issues related to international shipments, ensuring timely and accurate processing in alignment with company standards and customer expectations.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Develops and maintains an accurate Master Schedule that is aligned with the sales forecast plan.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Monitors, analyzes, and maintains key planning parameters including lead times and safety stocks.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Releases work orders in accordance with the Master Schedule and MRP to support the necessary supply to support customer demand.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Supports and implements the policies, procedures, systems, and programs required to meet department and company objectives.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Demonstrate consistent reliability by maintaining regular attendance and adhering to the established work schedule in support of team and business objectives.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Support, communicate, and reinforce and defend the mission, vision, values, and culture of the organization.&nbsp;</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Comply with all CFS requirements and adhere to all safety policies and procedures.</li><li style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Other duties as assigned.</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 12px;\"><strong>&nbsp;</strong><strong>&nbsp;Certificates | Licenses | Registrations:</strong></span><span style=\"font-size: 12px; font-family: tahoma, sans-serif;\">&nbsp; None</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 12px; font-family: tahoma, sans-serif;\">&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 12px;\"><strong>Travel Required:&nbsp;</strong></span><span style=\"font-size: 12px; font-family: tahoma, sans-serif;\">None</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-top:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;'><span style=\"font-family: tahoma, sans-serif; font-size: 12px;\"><strong>Work Environment:&nbsp;</strong></span><span style=\"font-size: 12px; font-family: tahoma, sans-serif;\">Office</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 12px;\"><strong>Physical Demands:</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 12px; font-family: tahoma, sans-serif;\">Sit for extended periods while using computers and other office equipment.</li><li style=\"margin: 0in; font-size: 12px; font-family: tahoma, sans-serif;\">Perform repetitive tasks such as typing and using a mouse, requiring fine motor skills.</li><li style=\"margin: 0in; font-size: 12px; font-family: tahoma, sans-serif;\">Navigate office spaces and participate in meetings, potentially involving travel.</li><li style=\"margin: 0in; font-size: 12px; font-family: tahoma, sans-serif;\">Maintain focus on computer screens and manage varying workloads and deadlines.</li><li style=\"margin: 0in; font-size: 12px; font-family: tahoma, sans-serif;\">Communicate effectively, necessitating good auditory and visual acuity.</li><li style=\"margin: 0in; font-size: 12px; font-family: tahoma, sans-serif;\">May share workspace with others.</li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-top:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;'><span style=\"font-size: 12px; font-family: tahoma, sans-serif;\">The physical and work environmental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-top:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;'><span style=\"font-size: 12px; font-family: tahoma, sans-serif;\"><strong>&nbsp;About Piper Products</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-top:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;'><span style=\"font-family: tahoma, sans-serif; font-size: 12px;\">Piper Products, located in Wausau, Wisconsin, is a leading manufacturer of foodservice equipment serving schools, healthcare facilities, restaurants, grocery stores, convenience stores, and other commercial food operations. Since 1960, Piper has built a reputation for producing high-quality cafeteria and buffet serving systems, food transport equipment, blast chillers, food merchandisers, and custom millwork solutions. As part of CFS Brands, Piper is committed to innovation, quality, and delivering practical solutions that help customers serve food safely and efficiently.</span></p></div></div></div></div>\n<br/>Monday through Thursday: 8am – 4:30pm <br/>Friday: 7am - 3:30pm ",
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          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Service/Production Scheduling Manager",
    "clientRequisitionID": "1805",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Wausau",
          "postalCode": "54401",
          "countrySubdivisionLevel1": {
            "codeValue": "WI"
          }
        },
        "nameCode": {
          "shortName": " Wausau, WI, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/581472?cid=ce3ea629-7c88-404d-b58a-b90fae72d625&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 15548
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  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/97369504e8633b0be0d0267431fda943d849833a?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/aca945ea-945b-43c8-a990-6171957a6ec1JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/cd685518-c2b6-4913-973e-4fd0d73aef29JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/97369504e8633b0be0d0267431fda943d849833a/eventsJSON

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