IT Field Engineer

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    "location": {
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    "datePosted": "2026-06-12",
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    "description": "<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Job Title: </span><span style=\"font-weight: bold\">IT </span><span style=\"font-weight: bold\">Field Engineer</span></span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Job Location: </span>Travelling to various client locations (Brighton-based this is not a remote working role)</span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Job Type: </span>Permanent</span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Salary: </span>Competitive, details on application</span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Reports To: </span>Professional Services Manager</span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Driving License: </span>A full UK driving license is required</span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Travel: </span>Travel to client sites will be required</span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Company vehicle:</span> N/A, pool vehicles available for client visits</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">About Trident</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">At Trident, we make IT a source of strength. Helping organisations thrive so they can better support the people who rely on them every day.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">We’ve built a different kind of partnership, one that puts people first. We work side by side with our clients to make sure their technology is reliable, built for purpose, and designed to support modern ways of working. When that happens, people achieve more, teams feel supported, and organisations become stronger.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Our purpose is simple: to create strength through partnership.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Our vision is to set the standard for people-focused IT partnerships.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">And our mission is to collaborate side by side every day, combining reliable IT, practical guidance, and people-first support to make technology a trusted and empowering part of everyday working life.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Everything we do is shaped by our values:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Value</span>: We create lasting value by helping others achieve more for the people they serve.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Integrity</span>: We do the right thing. Always, openly, and consistently.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Partnership</span>: We build true partnerships that make people and organisations stronger.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Together, these principles are what make us Trident. They remind us that our greatest strength comes from working as one team, with our colleagues, our partners, and our clients, to make a real difference.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Job Overview</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">We seek a passionate individual to join our team looking to progress their expertise and knowledge. As an <span style=\"font-weight: bold\">IT Field Engineer,</span> you will be traveling to our client’s site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Trident is dedicated to nurturing the professional growth and technical skills of our team. We believe that investing in our team's expertise not only benefits our employees but also enhances the quality of services we provide to our clients. During their employment, the successful candidate will benefit from not only being part of exciting new technologies and services but also continual training, certification, and mentorship.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Travel to designated client sites to provide technical services for both project and helpdesk.</span></li>\n<li><span style=\"font-size: 10pt\">Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues).</span></li>\n<li><span style=\"font-size: 10pt\">Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident’s SLA’s/KPI’s.</span></li>\n<li><span style=\"font-size: 10pt\">Identifying potential escalations and proactively alerting management as needed.</span></li>\n<li><span style=\"font-size: 10pt\">Providing and running training on new systems to end users.</span></li>\n<li><span style=\"font-size: 10pt\">Creating and updating training and internal documentation.</span></li>\n<li><span style=\"font-size: 10pt\">Troubleshoot and resolve hardware, software, and network issues.</span></li>\n<li><span style=\"font-size: 10pt\">Providing regular updates to clients on the progress of their tickets.</span></li>\n<li><span style=\"font-size: 10pt\">Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience.</span></li>\n<li><span style=\"font-size: 10pt\">On-budget, successful, and profitable delivery of an “exceptional customer experience”.</span></li>\n<li><span style=\"font-size: 10pt\">Continued assessment of security, Integrity, and availability both internally and in part of Trident’s service.</span></li>\n<li><span style=\"font-size: 10pt\">Continued assessment of regulatory and compliance requirements for both Trident and its clients.</span></li>\n<li><span style=\"font-size: 10pt\">Working to ISO 27001, 14001 and 9001 requirements along with Trident's operating procedures.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Key Experience &amp; Skills</span></p>\n<p><br><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">A flair for troubleshooting, communication, and exceptional customer service.</span></li>\n<li><span style=\"font-size: 10pt\">Being flexible and adaptable to situations and changing requirements.</span></li>\n<li><span style=\"font-size: 10pt\">Excellent task and time management.</span></li>\n<li><span style=\"font-size: 10pt\">Strong 1stto 2nd line exposure including networking, hardware, and cloud infrastructure.</span></li>\n<li><span style=\"font-size: 10pt\">MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification is desirable.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">The successful candidate will be mentored and will be placed on a training path that will help you to advance your skills further and gain industry-recognised qualifications.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Key Success Metrics</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">The ability to deliver high-quality on-site technical support, installations, troubleshooting, and maintenance across client environments, ensuring issues are resolved efficiently and to a high standard.</span></li>\n<li><span style=\"font-size: 10pt\">A professional, approachable, and customer-focused manner when attending client sites, building trust with end users and representing Trident positively at all times.</span></li>\n<li><span style=\"font-size: 10pt\">Effective management of assigned visits, technical tasks, and follow-up actions, ensuring work is completed within agreed timescales and all activity is accurately documented.</span></li>\n<li><span style=\"font-size: 10pt\">The ability to identify risks, improvement opportunities, and preventative actions within client environments, while adhering to Trident’s technical standards, security requirements, and service processes.</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Why Join Trident?</span></p>\n<p><br><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Help lead and shape the future of Trident’s technical service operations. </span></li>\n<li><span style=\"font-size: 10pt\">Empower and develop a talented team across multiple disciplines. </span></li>\n<li><span style=\"font-size: 10pt\">Influence company-wide service strategy and client experience. </span></li>\n<li><span style=\"font-size: 10pt\">Be part of a leadership culture that values collaboration, learning, and continuous improvement. </span></li>\n</ul>\n<p><br></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Benefits</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">33 days of annual leave (including bank holidays), rising by one day per year of service up to 40 days.</span></li>\n<li><span style=\"font-size: 10pt\">Access to on-demand IT courses, practice tests and virtual labs.</span></li>\n<li><span style=\"font-size: 10pt\">Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family.</span></li>\n<li><span style=\"font-size: 10pt\">‘Cycle to Work’ scheme.</span></li>\n<li><span style=\"font-size: 10pt\">Access to vendor pricing for personal IT hardware and software purchases.</span></li>\n<li><span style=\"font-size: 10pt\">Access to Microsoft Workplace Discount Program – Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions. Click <a href=\"https://www.microsoft.com/en-gb/workplace-discount-program\" target=\"_blank\" rel=\"noopener noreferrer\">here</a>.</span></li>\n<li><span style=\"font-size: 10pt\">Central office location – a 15-minute walk from Brighton train station, 10-minute local bus routes and short work from local shops, restaurants, and bars.</span></li>\n<li><span style=\"font-size: 10pt\">“Smart business casual” dress code with dress down Friday raising money for the local charities.</span></li>\n<li><span style=\"font-size: 10pt\">Regular social and team-building events.</span></li>\n<li><span style=\"font-size: 10pt\">‘Refer a friend’ recruitment bonus scheme.</span></li>\n<li><span style=\"font-size: 10pt\">Social spaces in Trident’s office for staff to connect – Bar, pool tables, table tennis, arcade, etc.</span></li>\n</ul>",
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