Account Coordinator (Government Services) - On-site - Riverview, FL

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    "datePosted": "2026-08-25T04:00:00.000Z",
    "description": "<h2>Job Summary</h2>\n<p> </p>\n<p>The Government Services Account Coordinator owns the day-to-day operational execution for BlueGrace's federal, state, and municipal freight accounts — an environment where reliability, compliance, and precise reporting are contractual obligations, not optional best practices. This role is responsible for building and maintaining a vetted carrier network, managing award go-lives, and ensuring committed government shipments move on time and in full. The ideal candidate is detail-driven, thrives in a high-volume task environment, communicates with clarity, and takes personal ownership of outcomes. This is a hands-on position with direct, visible impact on mission-critical freight.</p>\n<p> </p>\n<p><strong>Duties and Responsibilities</strong></p>\n<p> </p>\n<p><strong>Carrier Network & Capacity Management</strong></p>\n<ul>\n <li>Build and maintain a dedicated network of vetted, high-performing truckload carriers for government and strategic accounts.</li>\n <li>Maintain carrier performance and compliance scorecards; lead periodic carrier check-in calls to review KPIs and address performance gaps.</li>\n <li>Manage carrier contact records, equipment data, and driver information with a high standard of accuracy in the TMS.</li>\n <li>Support trailer pool management processes and related technology tools.</li>\n</ul>\n<p><strong>Award Go-Lives & Lane Operations</strong></p>\n<ul>\n <li>Own award go-lives end-to-end, coordinating across internal teams and carrier partners to ensure new lanes are fully operational from day one.</li>\n <li>Track tendered volumes, shipment cadence, and award commitments against contractual obligations; flag deviations proactively.</li>\n <li>Maintain route guides, facility records, and contact information for shippers and consignees across all customer sites.</li>\n</ul>\n<p><strong>Tracking, Visibility & Exception Management</strong></p>\n<ul>\n <li>Monitor real-time and autonomous shipment tracking via FourKites and project44 to maintain continuous visibility on in-transit government freight.</li>\n <li>Identify and resolve daily operational exceptions quickly; escalate proactively when a shipment or carrier relationship is at risk.</li>\n <li>Follow up with carriers to collect PODs, invoices, and all required supporting documentation within required timeframes.</li>\n</ul>\n<p><strong>Reporting & Compliance</strong></p>\n<ul>\n <li>Maintain accurate shipment, equipment, and tender records across all government customer accounts.</li>\n <li>Learn and apply each customer's specific KPIs and reporting requirements to daily operational decision-making.</li>\n <li>Generate and distribute operational reports and lane performance summaries as required by account and management teams.</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n <li>1–2 years of experience in logistics, freight operations, or supply chain preferred; motivated entry-level candidates from any background encouraged to apply.</li>\n <li>Familiarity with TMS platforms, carrier portals, or visibility tools (FourKites, project44) a plus.</li>\n <li>Clear, confident verbal and written communication skills; comfortable as the voice of the account to carrier partners.</li>\n <li>Strong data entry accuracy and attention to detail — precision matters in government reporting and compliance.</li>\n <li>Ability to manage multiple competing priorities simultaneously in a fast-paced, high-stakes environment.</li>\n <li>Proficient in Microsoft Office Suite; quick to learn and navigate new systems and technology platforms.</li>\n <li>Available to work Monday–Friday in office, with occasional evening or weekend email monitoring for time-sensitive issues.</li>\n <li>High school diploma or GED required; Associate's or Bachelor's degree in Supply Chain, Business, or a related field a plus.</li>\n <li> </li>\n</ul>\n<p><strong>Key Competencies</strong></p>\n<ul>\n <li>Drive for Results — takes ownership of outcomes with urgency and accountability.</li>\n <li>Collaboration — partners effectively across internal teams and carrier relationships to hit shared goals.</li>\n <li>Adaptability — stays organized and effective in a fast-changing, high-stakes operational environment.</li>\n <li>Tech Fluency — comfortable in Microsoft Office and quick to adopt new logistics systems and tools.</li>\n <li>Attention to Detail — manages high-volume transactional work without sacrificing accuracy or quality.</li>\n</ul>",
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