Facility Coordinator

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    "ExternalDescriptionStr": "<p><strong>SUMMARY&nbsp;</strong></p>\n<p>The&nbsp;<strong>Facility Coordinator&nbsp;</strong>is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service.&nbsp; In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved.&nbsp;</p>\n<p><strong>KEY DUTIES &amp; RESPONSIBILITIES&nbsp;</strong></p>\n<p><strong>Service Delivery&nbsp;&nbsp;</strong></p>\n<ul>\n <li>Manage work orders to completion in BGIS or client-based web application.</li>\n <li>Facilitate alignment of client required services with contracts, schedules, and Pos.</li>\n <li>Review of work orders to determine if invoiceable or non-invoiceable.</li>\n <li>Schedule access for internal and external service providers with the facility when required.</li>\n <li>Prepare weekly/monthly summaries of work order performance for internal and external service providers.</li>\n <li>Follow up with internal and external service providers to ensure all SLA’s are achieved.</li>\n <li>Review compliance documentation and upload to RealConnect.</li>\n <li>Create on demand work orders for service delivery.</li>\n <li>Ensure client required supporting documentation for quote and invoice submissions are provided.</li>\n <li>Review and submit all estimates to the required approver(s) following client quote process.&nbsp;</li>\n <li>Generate required data for SLA Scorecard.</li>\n <li>Available to work evenings and weekends.</li>\n <li>Other duties as assigned.</li>\n</ul>\n<p><strong>Innovation</strong></p>\n<ul>\n <li>Advise management team of issues, concerns, or noncompliance to standards.</li>\n <li>Review internal and external reports and provide operational recommendations.</li>\n <li>Identifies opportunities for possible efficiency and/or simplification of processes.</li>\n</ul>\n<p><strong>Data Integrity&nbsp; &nbsp; &nbsp;</strong>&nbsp;</p>\n<ul>\n <li>Adheres to processes and company standards.</li>\n <li>Maintain a database of requests to meet reporting and analysis requirements.</li>\n</ul>\n<p><strong>Memorable Customer Experiences &nbsp;</strong>&nbsp;</p>\n<ul>\n <li>Establish and maintains working relationships with Clients and service providers.</li>\n <li>Review CSAT.</li>\n</ul>\n<p><strong>KNOWLEDGE &amp; SKILLS</strong></p>\n<ul>\n <li>Strong written and verbal communication&nbsp;</li>\n <li>Knowledge of RealSuite and other BGIS applications. (1-3 years experience)</li>\n <li>Strong customer-oriented skills. (1-3 years experience)</li>\n <li>Strong administrative and organizational skills. (1-3 years experience)</li>\n <li>Analytical and problem-solving skills. (1-3 years experience)</li>\n <li>Ability to work independently. (1-3 years’ experience)</li>\n <li>Strong attention to detail and data accuracy. (1-3 years experience)</li>\n <li>Excel experience in managing large amounts of data. (1-3 years experience)</li>\n <li>Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)</li>\n <li>Experience working in a Shared Service environment. (1 year experience)</li>\n</ul>\n<p>This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.&nbsp;</p>\n<p>&nbsp;</p>",
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