Care Coordinator - Fluent in Spanish

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    "description": "<p><span style=\"font-size: 14pt; font-weight: bold\">Care COORDINATOR - Fluency in Spanish </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Part-Time to Full-Time | Oregon | Care Coordination + DSP Support | Pay: 25+</span></p>\n<p><span style=\"font-size: 10pt\">You’ll support assigned customers, providers, and support teams while also working scheduled DSP hours to stay connected to direct services.<br><br></span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Now Hiring<br><br></span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Who We Are</span></p>\n<p><span style=\"font-size: 10pt\">Empowered Services provides person-centered support to individuals with intellectual and developmental disabilities. Our work is built around strong relationships, reliable communication, and helping customers receive support in their homes and communities.</span></p>\n<p><span style=\"font-size: 10pt\">We are looking for team members who care about people, follow through on details, and want to grow with an organization focused on quality support.<br><br></span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">About the Role</span></p>\n<p><span style=\"font-size: 10pt\">We’re hiring a </span><span style=\"font-size: 10pt; font-weight: bold\">Care Coordinator</span><span style=\"font-size: 10pt\"> to assist with county coordination duties while also working part-time as a </span><span style=\"font-size: 10pt; font-weight: bold\">Direct Support Professional</span><span style=\"font-size: 10pt\">. This is a blended role for someone who can balance communication, documentation, service coordination, provider support, and direct care.<br><br></span></p>\n<p><span style=\"font-size: 10pt\">You’ll help support current County Coordinator caseloads by checking in with customers and providers, assisting with meet-and-greets, updating support documents, communicating with Services Coordinators and Personal Agents, and helping ensure services remain consistent and well-supported.</span></p>\n<p><span style=\"font-size: 10pt\">This role is a strong fit for someone with DSP, caregiving, care coordination, case management support, or customer service experience who is ready to take on more responsibility.<br><br></span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Compensation &amp; Schedule</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"> Hourly rate: </span><span style=\"font-size: 10pt\">25+</span><span style=\"font-size: 10pt\"><br></span><br><span style=\"font-size: 10pt; font-weight: bold\">Schedule:</span><span style=\"font-size: 10pt\"> Part-time to full-time opportunity based on agency needs, availability, and caseload growth</span><span style=\"font-size: 10pt\"><br></span><br><span style=\"font-size: 10pt; font-weight: bold\">Work structure:</span><span style=\"font-size: 10pt\"> Combination of administrative hours and scheduled DSP hours</span><span style=\"font-size: 10pt\"><br></span><br><span style=\"font-size: 10pt; font-weight: bold\">Travel:</span><span style=\"font-size: 10pt\"> Local travel may be required for customer visits, meet-and-greets, community activities, and DSP shifts.</span></p>\n<p><span style=\"font-size: 10pt\">Benefits eligibility may vary based on hours worked.<br><br></span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What You’ll Do</span></p>\n<p><span style=\"font-size: 10pt\">Coordinate Customer and Provider Support</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Conduct regular check-ins with assigned customers and providers.</span></li>\n<li><span style=\"font-size: 10pt\">Respond to calls, emails, texts, and voicemails within expected timelines.</span></li>\n<li><span style=\"font-size: 10pt\">Follow up on concerns, service changes, scheduling needs, and support questions.</span></li>\n<li><span style=\"font-size: 10pt\">Assist with customer and provider matching based on needs, preferences, availability, location, and compatibility.</span></li>\n<li><span style=\"font-size: 10pt\">Coordinate meet-and-greets between customers and potential providers.</span></li>\n<li><span style=\"font-size: 10pt\">Help identify service gaps, unmet needs, or support concerns and communicate them to the appropriate team member.<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Maintain Documentation and Support Plans</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Document customer and provider interactions in support notes.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain accurate customer and provider demographic information.</span></li>\n<li><span style=\"font-size: 10pt\">Collect monthly updates related to customer goals, desired outcomes, provider observations, and support needs.</span></li>\n<li><span style=\"font-size: 10pt\">Assist with quarterly reports, action plans, protocols, and related customer documents.</span></li>\n<li><span style=\"font-size: 10pt\">Help obtain customer or legal guardian approval for protocols and action plans when needed.</span></li>\n<li><span style=\"font-size: 10pt\">Send approved documents and updates to Services Coordinators, Personal Agents, or case managers as appropriate.<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Support and Train Providers</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Train providers on customer-specific routines, protocols, communication preferences, safety needs, and documentation expectations.</span></li>\n<li><span style=\"font-size: 10pt\">Answer provider questions related to customer supports, service expectations, and follow-through.</span></li>\n<li><span style=\"font-size: 10pt\">Coach providers on professional communication, boundaries, reliability, and documentation.</span></li>\n<li><span style=\"font-size: 10pt\">Communicate provider concerns, training needs, or recurring issues to the appropriate supervisor.<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Problem-Solve and Escalate Concerns</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Respond to concerns in a calm, respectful, and professional manner.</span></li>\n<li><span style=\"font-size: 10pt\">Gather information, document concerns, and help identify next steps.</span></li>\n<li><span style=\"font-size: 10pt\">Support respectful communication between customers, providers, families, guardians, and team members.</span></li>\n<li><span style=\"font-size: 10pt\">Escalate serious concerns, unresolved conflicts, safety issues, or service disruptions to leadership.<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Provide Direct Support</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Work scheduled DSP shifts as assigned.</span></li>\n<li><span style=\"font-size: 10pt\">Support customers with daily living tasks, community participation, routines, personal goals, and independence.</span></li>\n<li><span style=\"font-size: 10pt\">Follow customer-specific protocols, action plans, safety plans, and support expectations.</span></li>\n<li><span style=\"font-size: 10pt\">Complete accurate service documentation for DSP shifts.</span></li>\n<li><span style=\"font-size: 10pt\">Promote customer dignity, choice, safety, independence, and community inclusion.<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What Success Looks Like</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Customers and providers receive timely communication and consistent follow-up.</span></li>\n<li><span style=\"font-size: 10pt\">Support notes, profiles, protocols, action plans, and reports are accurate and current.</span></li>\n<li><span style=\"font-size: 10pt\">Providers understand customer needs before and during service.</span></li>\n<li><span style=\"font-size: 10pt\">Meet-and-greets, service starts, and provider transitions are well-coordinated.</span></li>\n<li><span style=\"font-size: 10pt\">Concerns are documented, followed up on, and escalated when needed.</span></li>\n<li><span style=\"font-size: 10pt\">DSP shifts are completed professionally and in alignment with customer support expectations.<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What You Bring</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Required</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Strong written and verbal communication skills.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to document clearly, professionally, and accurately.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to manage multiple tasks and follow-up items.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to remain calm and solution-focused during sensitive situations.</span></li>\n<li><span style=\"font-size: 10pt\">Comfort using phones, email, text communication, documentation systems, and basic computer programs.</span></li>\n<li><span style=\"font-size: 10pt\">Reliable transportation and ability to travel locally as needed.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to provide direct support services as part of the role.</span></li>\n<li><span style=\"font-size: 10pt\">Commitment to person-centered support for individuals with intellectual and developmental disabilities.<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">You’ll Stand Out If You Have</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Experience as a DSP, caregiver, coordinator, case management assistant, or similar role.</span></li>\n<li><span style=\"font-size: 10pt\">Experience supporting individuals with intellectual and developmental disabilities.</span></li>\n<li><span style=\"font-size: 10pt\">Experience communicating with families, guardians, Services Coordinators, Personal Agents, case managers, or provider agencies.</span></li>\n<li><span style=\"font-size: 10pt\">Experience completing service notes, progress updates, reports, protocols, or support plans.</span></li>\n<li><span style=\"font-size: 10pt\">Knowledge of Oregon IDD services, counties, brokerages, or in-home and community-based supports.</span></li>\n<li><span style=\"font-size: 10pt\">Bilingual fluency in Spanish and English <br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Why Empowered Services?</span></p>\n<p><span style=\"font-size: 10pt\">This role is a great opportunity for someone who wants to stay connected to direct support while growing into coordination and leadership responsibilities. You’ll help keep services organized, providers supported, and customers connected to the care they need.<br><br></span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Empowered Services is an equal opportunity</span><span style=\"font-size: 10pt\"> and fair chance employer. We are committed to creating a respectful, inclusive, and supportive workplace.</span></p>",
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