Customer Success Manager

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  "source_hash": "4d7306209a2518f4c6b11d435d37ebbba081dbda44c00dc56fba1c67e9b4bc02",
  "last_changed_at": "2026-05-29T07:02:52.648Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "New York, New York",
    "city": "New York",
    "region": "NY",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.85
  },
  "salary_max": 61000,
  "salary_min": 84000,
  "inferred_at": "2026-06-04T11:38:29.252Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "New York, New York",
      "city": "New York",
      "region": "NY",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.85
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "year",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Key Responsibilities:",
      "content": "\n<li>Own a portfolio of more complex customer accounts from onboarding through early adoption, ensuring a smooth and supportive experience.</li>\n<li>Drive product usage and value through regular check-ins, education, and support touchpoints.</li>\n<li>Understand customer goals and challenges and ensure Torch is delivering on their needs.</li>\n<li>Track account health, flag potential risks early, and surface retention concerns to the team.</li>\n<li>Help customers get the most out of Torch’s features—especially those related to cost savings, time efficiency, and vendor consolidation.</li>\n<li>Use data and platform insights to personalize outreach and demonstrate value (savings, time saved, etc.)</li>\n<li>Run quarterly practice reviews with customers for goal alignment and consultation on how to continuously maximize their success on the platform.</li>\n<li>GMV retention, helping ensure that customers continue to consolidate and grow their purchasing on Torch over time</li>\n"
    },
    {
      "text": "Onboarding & Adoption Support",
      "content": "\n<li>Lead Kickoff calls and early onboarding sessions to set customers up for success.</li>\n<li>Assist customers with account setup, order building, and navigating the Torch platform.</li>\n<li>Educate customers on best practices and how to maximize Torch Rewards and Advantage benefits.</li>\n"
    },
    {
      "text": "Internal Collaboration & Process Improvement",
      "content": "\n<li>Log key customer insights in Salesforce and help identify trends across your book.</li>\n<li>Provide feedback to the product, supplier, and operations teams based on customer conversations.</li>\n<li>Support pilot programs or process experiments in collaboration with more senior team members.</li>\n"
    },
    {
      "text": "What Success Looks Like",
      "content": "<div>\n\n<li>Strong early adoption across your accounts</li>\n<li>High retention rate across your book of business (Logo and GMV)</li>\n<li>Consistent customer engagement and satisfaction</li>\n<li>Accurate and timely account tracking in internal systems</li>\n<li>Collaboration with teammates to share learnings and improve processes</li>\n\n</div>"
    },
    {
      "text": "About You:",
      "content": "\n<li>2 to 5 years of experience in Customer Success, Account Management, or a client-facing role</li>\n<li>Strong communication and relationship-building skills</li>\n<li>Comfortable with having significant phone and video call time with customers for relationship management</li>\n<li>Comfort with using data and insights to drive conversations</li>\n<li>A proactive, detail-oriented mindset with a focus on customer value</li>\n<li>Eagerness to learn, grow, and contribute to a fast-paced, customer-obsessed team</li>\n"
    },
    {
      "text": "Bonus:",
      "content": "\n<li>Experience at a fast-growing startup</li>\n<li>Experience in healthcare and dental industry</li>\n<li>Knowledge of working with SMBs (small and medium business)</li>\n<li>Experience using CRM tools (e.g. Salesforce)</li>\n"
    },
    {
      "text": "Compensation and Benefits:",
      "content": "\n<li>Compensation: OTE range of $84,000-87,000 dependent on location, Base salary between $61,000–$64,000 depending on location and experience (Includes material upside commission potential)</li>\n<li>Medical and dental coverage with Aetna</li>\n<li>401k benefits with Empower</li>\n<li>Unlimited paid time off (PTO)</li>\n<li>Maternity and Paternity leave</li>\n<li>Commuter benefits for hybrid employees</li>\n<li>Fully stocked pantry and fridge for hybrid employees</li>\n<li>An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1755867599685,
  "updatedAt": null,
  "categories": {
    "team": "Customer Lifecycle",
    "location": "New York, New York",
    "commitment": "Full Time",
    "allLocations": [
      "New York, New York"
    ]
  },
  "salaryRange": null,
  "workplaceType": "hybrid"
}