Home › Companies › Iazuqy Fa Ocs Oraclecloud Com CX 1 › Front Office Coordinator (Practice Coordinator 2)
Front Office Coordinator (Practice Coordinator 2)
Iazuqy Fa Ocs Oraclecloud Com CX 1 · San Francisco, CA, United States; Precision Cancer Medicine Bldg - FL 03 - RM L3101, San Francisco, CA, US · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Iazuqy Fa Ocs Oraclecloud Com CX 1 |
| Title | Front Office Coordinator (Practice Coordinator 2) |
| Normalized title | - |
| Department / team | Ambulatory Care Clinics or Ctr |
| Location | San Francisco, CA, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-21 / 2026-05-31 |
| Changed / last seen | 2026-06-12 / 2026-06-21 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Iazuqy Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in San Francisco. | Open |
| Department jobs | Active postings in Ambulatory Care Clinics or Ctr. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Iazuqy Fa Ocs Oraclecloud Com CX 1 |
| Source | 1ec01ec1-9ec0-4ca7-9242-3de42049e519 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
The Front Desk Coordinator serves as the first point of contact for patients and visitors, delivering exceptional customer service while ensuring efficient clinic operations and patient flow. This role is responsible for patient check-in, registration, appointment coordination, payment collection, and front office support while maintaining a welcoming, professional, and patient-centered environment. The Front Desk Coordinator utilizes advanced scheduling and electronic medical record skills, supports complex patient care coordination needs, and demonstrates strong judgment in escalating clinical or service concerns when appropriate.
Responsibilities
Check in / Front Desk:
Greets and welcomes patients making eye contact and utilizing AIDET standards. Determines a patient’s co-pay obligation and collects it at the time of the visit; may also collect payments on patient accounts. Gives priority to the timely registration of patients on check-in and is aware of the necessity of maintaining practice flow, paying careful attention to the performance improvement initiatives to reduce delays. Communicates with patients in a confidential professional manner using tact and diplomacy. Monitors and maintains the reception area, making sure it is tidy and there is adequate availability of reading and educational materials. Ensures that the temperature of the reception area is comfortable and that there is adequate and appropriate seating for all patients. Observes the waiting area and performs customer service intervention when patients have been waiting a long time or are not receiving adequate service Assists patients with use of Kiosk and actively works to promote Kiosk utilization Moderate Complex Administrative and Patient Care Coordination Responsibilities
Must have an understanding of multiple clinical symptoms and their associated escalation level with a common sense approach for when it is appropriate to escalate or take action to speed along a process within the practice or to obtain immediate clinical intervention. Advanced customer service skills in working with and providing exceptional customer service to patients who are medication dependent and may exhibit challenging behaviors. This includes understanding how to deescalate a difficult encounter and also when to seek additional support from leadership and to protect the safety of the work environment. Moderate Complex APeX and IT Specific Skills
Modify order class of labs from lab collection vs. clinic collection or UCSF Collect vs. External Collect. Perform advanced appointment scheduling using complex scheduling protocols from a variety of ancillary and subspecialty services some of which will require authorization. Support Patient-Centered Medical Home, Standard 1 guidelines that require patients have daily available appointment access to the practice and if no appointments are available coordinate them at another site or within Adult or Pediatric Urgent Care.
Service Excellence
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information. Demonstrates an understanding of and adheres to safety and infection control policies and procedures. Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Work Environment
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture. Picks up and disposes of any litter found throughout entire facility. Posts flyers and posters in designated areas only; does not post on walls, doors or windows. Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. Protects the physical environment and equipment from damage and theft.
OTHER FUNCTIONS AND RESPONSIBILITIES
Demonstrates innovation and flexibility regarding the modification of tasks or workflows within assigned duties and job functions
Perform other duties as assigned
Other clerical duties as a
Qualifications
REQUIRED High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable. Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time. Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. Ability to work with minimal supervision Ability to use good judgment and work independently, at times under the pressure of deadlines Ability to access situations prioritizes workload, develop solutions and make recommendations. Excellent customer service and communication/interpersonal skills, both over the telephone and directly. Able to sit at a computer terminal with telephone headphones for extended periods of time. Basic math skills required. Proven ability to deal with a wide variety of individuals; Ability to deal sensitively and effectively with patients. Excellent organizational and problem-solving skills. Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. Demonstrated administrative/office coordination skills. Demonstrated knowledge of medical practice terminology. Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable Referrals (Incoming referral entry) and handling all referral WQs Pend orders Pend smart sets Schedule surgeries Work applicable work queues Enter/edit outside test results Messaging (CRM) if applicable 2 nd calls in CRM if applicable Telephone encounters My open encounter Staff message New message Route Patient advice request to providers (My Chart) Patient Schedule (My Chart) Letters Pools Patient look up Check in process Check out process Comment field Quick note Scanning
Preferred Qualifications: Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. Prior experience with EPIC. Required Licenses/Certifications: N/A
Manager Signature Date
Company
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Full job record
| Job ID | 96de833b7eb34347dc66cee1a1aeca0a27e1a1bd |
| Org ID | b73f2bf1-b0ab-47ed-8db1-1f14a038aa7c |
| Source ID | 1ec01ec1-9ec0-4ca7-9242-3de42049e519 |
| Board ID | 1ec01ec1-9ec0-4ca7-9242-3de42049e519 |
| Provider | oracle_hcm |
| Provider Job Key | 3045 |
| Title | Front Office Coordinator (Practice Coordinator 2) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | San Francisco, CA, United States; Precision Cancer Medicine Bldg - FL 03 - RM L3101, San Francisco, CA, US |
| Department | Ambulatory Care Clinics or Ctr |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | CA |
| City | San Francisco |
| Salary Raw | Description The Front Desk Coordinator serves as the first point of contact for patients and visitors, delivering exceptional customer service while ensuring efficient clinic operations and patient flow. This role is responsible for patient check-in, registration, appointment coordination, payment collection, and front office support while maintaining a welcoming, professional, and patient-centered environment. The Front Desk Coordinator utilizes advanced scheduling and electronic medical record skills, supports complex patient care coordination needs, and demonstrates strong judgment in escalating clinical or service concerns when appropriate. Responsibilities Check in / Front Desk: Greets and welcomes patients making eye contact and utilizing AIDET standards. Determines a patient’s co-pay obligation and collects it at the time of the visit; may also collect payments on patient accounts. Gives priority to the timely registration of patients on check-in and is aware of the necessity of maintaining practice flow, paying careful attention to the performance improvement initiatives to reduce delays. Communicates with patients in a confidential professional manner using tact and diplomacy. Monitors and maintains the reception area, making sure it is tidy and there is adequate availability of reading and educational materials. Ensures that the temperature of the reception area is comfortable and that there is adequate and appropriate seating for all patients. Observes the waiting area and performs customer service intervention when patients have been waiting a long time or are not receiving adequate service Assists patients with use of Kiosk and actively works to promote Kiosk utilization Moderate Complex Administrative and Patient Care Coordination Responsibilities Must have an understanding of multiple clinical symptoms and their associated escalation level with a common sense approach for when it is appropriate to escalate or take action to speed along a process within the practice or to obtain immediate clinical intervention. Advanced customer service skills in working with and providing exceptional customer service to patients who are medication dependent and may exhibit challenging behaviors. This includes understanding how to deescalate a difficult encounter and also when to seek additional support from leadership and to protect the safety of the work environment. Moderate Complex APeX and IT Specific Skills Modify order class of labs from lab collection vs. clinic collection or UCSF Collect vs. External Collect. Perform advanced appointment scheduling using complex scheduling protocols from a variety of ancillary and subspecialty services some of which will require authorization. Support Patient-Centered Medical Home, Standard 1 guidelines that require patients have daily available appointment access to the practice and if no appointments are available coordinate them at another site or within Adult or Pediatric Urgent Care. Service Excellence Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information. Demonstrates an understanding of and adheres to safety and infection control policies and procedures. Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. Work Environment Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture. Picks up and disposes of any litter found throughout entire facility. Posts flyers and posters in designated areas only; does not post on walls, doors or windows. Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. Protects the physical environment and equipment from damage and theft. OTHER FUNCTIONS AND RESPONSIBILITIES Demonstrates innovation and flexibility regarding the modification of tasks or workflows within assigned duties and job functions Perform other duties as assigned Other clerical duties as a Qualifications REQUIRED High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable. Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time. Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. Ability to work with minimal supervision Ability to use good judgment and work independently, at times under the pressure of deadlines Ability to access situations prioritizes workload, develop solutions and make recommendations. Excellent customer service and communication/interpersonal skills, both over the telephone and directly. Able to sit at a computer terminal with telephone headphones for extended periods of time. Basic math skills required. Proven ability to deal with a wide variety of individuals; Ability to deal sensitively and effectively with patients. Excellent organizational and problem-solving skills. Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. Demonstrated administrative/office coordination skills. Demonstrated knowledge of medical practice terminology. Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable Referrals (Incoming referral entry) and handling all referral WQs Pend orders Pend smart sets Schedule surgeries Work applicable work queues Enter/edit outside test results Messaging (CRM) if applicable 2 nd calls in CRM if applicable Telephone encounters My open encounter Staff message New message Route Patient advice request to providers (My Chart) Patient Schedule (My Chart) Letters Pools Patient look up Check in process Check out process Comment field Quick note Scanning Preferred Qualifications: Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. Prior experience with EPIC. Required Licenses/Certifications: N/A Manager Signature Date Company About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values . In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here . Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://iazuqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3045 |
| Apply URL | https://iazuqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3045 |
| First Seen At | 2026-05-31 17:57:33Z |
| Last Seen At | 2026-06-21 11:58:17Z |
| Last Checked At | 2026-06-21 11:58:17Z |
| Last Changed At | 2026-06-12 11:11:09Z |
| Inactive At | — |
| Source Posted At | 2026-05-21 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=iazuqy.fa.ocs.oraclecloud.com|CX_1/date=2026-06-21/2026-06-21T11-56-42-964Z-1bf5531a0ae2cdbe62c9b88d645b1c0b7580d52fcabd021a5f8a39718480d1fc.json |
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"CorporateDescriptionStr": "<div>\n <b>About UCSF</b>\n</div>\n<div>\n <br>\n</div>\n<div>\n The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.\n</div>\n<div>\n <br>\n</div>\n<div>\n <b>Pride Values</b>\n</div>\n<div>\n <br>\n</div>\n<div>\n UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as <a href=\"https://www.ucsf.edu/about/mission-and-values\" target=\"_blank\" rel=\"nofollow\">our PRIDE values</a>.\n</div>\n<div>\n <br>\n</div>\n<div>\n In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available <a href=\"https://diversity.ucsf.edu/\" target=\"_blank\" rel=\"nofollow\">here</a>.\n</div>\n<div>\n <br>\n</div>\n<div>\n Join us to find a rewarding career contributing to improving healthcare worldwide.\n</div>\n<div>\n <b><br></b>\n</div>\n<div>\n <b>Equal Employment Opportunity</b>\n</div>\n<div>\n <br>\n</div>\n<div>\n <i>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</i>\n</div>\n<div>\n <i><br></i>\n</div>\n<div>\n <div>\n <b>Salary Information</b>\n </div>\n <div>\n <br>\n </div>\n <div>\n The final salary and offer components are subject to additional approvals based on UC policy.\n </div>\n <div>\n <br>\n </div>\n <div>\n Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.\n </div>\n <div>\n <br>\n </div>\n <div>\n To learn more about the benefits of working at UCSF, including total compensation, please visit: <a href=\"https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fucnet.universityofcalifornia.edu%2Fcompensation-and-benefits%2Findex.html__%3B!!LQC6Cpwp!uPLWUNVR0rFXMaSxiegp2raBmrA8C98l3-u68X5cON0um3OJMU_XUivT5BcOsGRYxtGPmgcRECZCCPoE3BWZz30_aN1A%24&data=05%7C02%7Ckellestad%40deloitte.com%7C09196a31acf74487ae9208de8b4b632a%7C36da45f1dd2c4d1faf135abe46b99921%7C0%7C0%7C639101353128138525%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=YCGJ3ybBxqEKRAZBHus2KaGkepN2dmG3pACwRBxDLng%3D&reserved=0\" target=\"_blank\" rel=\"nofollow\">https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html</a>\n </div>\n <div style=\"font-style:italic\">\n <br>\n </div>\n</div>",
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"ExternalQualificationsStr": "<h5><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">REQUIRED</span></span></h5><ul style=\"list-style-type: disc;\"><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to work with minimal supervision </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to use good judgment and work independently, at times under the pressure of deadlines </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to access situations prioritizes workload, develop solutions and make recommendations. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Excellent customer service and communication/interpersonal skills, both over the telephone and directly. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Able to sit at a computer terminal with telephone headphones for extended periods of time. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Basic math skills required. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Proven ability to deal with a wide variety of individuals; </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to deal sensitively and effectively with patients. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Excellent organizational and problem-solving skills. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Demonstrated administrative/office coordination skills. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Demonstrated knowledge of medical practice terminology. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable </span></span><ul style=\"list-style-type: circle;\"><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Referrals (Incoming referral entry) and handling all referral WQs</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Pend orders</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Pend smart sets</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Schedule surgeries</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Work applicable work queues</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Enter/edit outside test results</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Messaging (CRM) if applicable</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">2<sup>nd</sup> calls in CRM if applicable</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Telephone encounters</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">My open encounter</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Staff message</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">New message</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Route Patient advice request to providers (My Chart) </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Patient Schedule (My Chart)</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Letters</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Pools</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Patient look up</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Check in process</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Check out process</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Comment field</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Quick note</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Scanning</span></span></li></ul></li></ul><p> </p><h5><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; text-decoration: none;\"> </span><span style=\"font-size: 11pt;\">Preferred Qualifications:</span></span></h5><ul style=\"list-style-type: disc;\"><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Prior experience with EPIC. </span></span></li></ul><h5><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; text-decoration: none;\"> </span><span style=\"font-size: 11pt;\">Required Licenses/Certifications:</span></span></h5><ul style=\"list-style-type: disc;\"><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">N/A </span></span></li></ul><h2> </h2><h2><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; text-decoration: none;\"> </span></span></h2><p style=\"margin-left: 81pt; text-indent: -81pt;\"> </p><p style=\"margin-left: 81pt; text-indent: -81pt;\"> </p><p> </p><p> </p><p style=\"margin-left: 0.5in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Manager Signature Date</span></span></p><p style=\"margin-left: 0.5in;\"> </p>",
"InternalQualificationsStr": "<h5><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">REQUIRED</span></span></h5><ul style=\"list-style-type: disc;\"><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to work with minimal supervision </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to use good judgment and work independently, at times under the pressure of deadlines </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to access situations prioritizes workload, develop solutions and make recommendations. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Excellent customer service and communication/interpersonal skills, both over the telephone and directly. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Able to sit at a computer terminal with telephone headphones for extended periods of time. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Basic math skills required. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Proven ability to deal with a wide variety of individuals; </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to deal sensitively and effectively with patients. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Excellent organizational and problem-solving skills. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Demonstrated administrative/office coordination skills. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Demonstrated knowledge of medical practice terminology. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable </span></span><ul style=\"list-style-type: circle;\"><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Referrals (Incoming referral entry) and handling all referral WQs</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Pend orders</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Pend smart sets</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Schedule surgeries</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Work applicable work queues</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Enter/edit outside test results</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Messaging (CRM) if applicable</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">2<sup>nd</sup> calls in CRM if applicable</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Telephone encounters</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">My open encounter</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Staff message</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">New message</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Route Patient advice request to providers (My Chart) </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Patient Schedule (My Chart)</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Letters</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Pools</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Patient look up</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Check in process</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Check out process</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Comment field</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Quick note</span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Scanning</span></span></li></ul></li></ul><p> </p><h5><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; text-decoration: none;\"> </span><span style=\"font-size: 11pt;\">Preferred Qualifications:</span></span></h5><ul style=\"list-style-type: disc;\"><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. </span></span></li><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Prior experience with EPIC. </span></span></li></ul><h5><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; text-decoration: none;\"> </span><span style=\"font-size: 11pt;\">Required Licenses/Certifications:</span></span></h5><ul style=\"list-style-type: disc;\"><li style=\"color: black;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">N/A </span></span></li></ul><h2> </h2><h2><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; text-decoration: none;\"> </span></span></h2><p style=\"margin-left: 81pt; text-indent: -81pt;\"> </p><p style=\"margin-left: 81pt; text-indent: -81pt;\"> </p><p> </p><p> </p><p style=\"margin-left: 0.5in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Manager Signature Date</span></span></p><p style=\"margin-left: 0.5in;\"> </p>",
"OrganizationDescriptionStr": "",
"primaryLocationCoordinates": [
{
"Latitude": "37.77712",
"Longitude": "-122.41966",
"CountryCode": "US",
"GeographyId": 100000008360352,
"GeographyNodeId": 100000129729281
}
],
"ExternalResponsibilitiesStr": "<p style=\"margin-bottom: 6pt;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Check in / Front Desk: </strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Greets and welcomes patients making eye contact and utilizing AIDET standards.</span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Determines a patient’s co-pay obligation and collects it at the time of the visit; may also collect payments on patient accounts.</span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Gives priority to the timely registration of patients on check-in and is aware of the necessity of maintaining practice flow, paying careful attention to the performance improvement initiatives to reduce delays. </span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Communicates with patients in a confidential professional manner using tact and diplomacy.</span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Monitors and maintains the reception area, making sure it is tidy and there is adequate availability of reading and educational materials. Ensures that the temperature of the reception area is comfortable and that there is adequate and appropriate seating for all patients.</span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Observes the waiting area and performs customer service intervention when patients have been waiting a long time or are not receiving adequate service </span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Assists patients with use of Kiosk and actively works to promote Kiosk utilization</span></span></li></ul><p style=\"margin-bottom: 6pt;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Moderate Complex Administrative and Patient Care Coordination Responsibilities </strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Must have an understanding of multiple clinical symptoms and their associated escalation level with a common sense approach for when it is appropriate to escalate or take action to speed along a process within the practice or to obtain immediate clinical intervention. </span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Advanced customer service skills in working with and providing exceptional customer service to patients who are medication dependent and may exhibit challenging behaviors. This includes understanding how to deescalate a difficult encounter and also when to seek additional support from leadership and to protect the safety of the work environment.</span></span></li></ul><p><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Moderate Complex</strong> <strong>APeX and IT Specific Skills</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Modify order class of labs from lab collection vs. clinic collection or UCSF Collect vs. External Collect.</span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Perform advanced appointment scheduling using complex scheduling protocols from a variety of ancillary and subspecialty services some of which will require authorization. </span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Support Patient-Centered Medical Home, Standard 1 guidelines that require patients have daily available appointment access to the practice and if no appointments are available coordinate them at another site or within Adult or Pediatric Urgent Care. </span></span></li></ul><p> </p><p style=\"line-height: 115%; margin: 0in 0in 10pt 0.5in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Service Excellence</strong></span></span></p><ol><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. </span></span></li><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. </span></span></li></ol><ul style=\"list-style-type: disc;\"><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices</span></span></li><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.</span></span></li><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Demonstrates an understanding of and adheres to safety and infection control policies and procedures.</span></span></li><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. </span></span></li></ul><p style=\"line-height: 115%; margin-left: 0.5in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"> </span></span></p><p style=\"line-height: 115%; margin: 0in 0in 10pt 0.5in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Work Environment</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.</span></span></li><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Picks up and disposes of any litter found throughout entire facility. </span></span></li><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Posts flyers and posters in designated areas only; does not post on walls, doors or windows.</span></span></li><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. </span></span></li><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Protects the physical environment and equipment from damage and theft.</span></span></li></ul><p style=\"margin-bottom: 6pt;\"> </p><p style=\"break-after: avoid; margin-bottom: 6pt;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong><u>OTHER FUNCTIONS AND RESPONSIBILITIES</u></strong></span></span></p><p style=\"margin-bottom: 6pt;\"> </p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><p style=\"margin-bottom: 6pt; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Demonstrates innovation and flexibility regarding the modification of tasks or workflows within assigned duties and job functions</span></span></p></li><li><p style=\"margin-bottom: 6pt; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Perform other duties as assigned</span></span></p></li><li><p style=\"margin-bottom: 6pt; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Other clerical duties as a</span></span></p></li></ul>",
"InternalResponsibilitiesStr": "<p style=\"margin-bottom: 6pt;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Check in / Front Desk: </strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Greets and welcomes patients making eye contact and utilizing AIDET standards.</span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Determines a patient’s co-pay obligation and collects it at the time of the visit; may also collect payments on patient accounts.</span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Gives priority to the timely registration of patients on check-in and is aware of the necessity of maintaining practice flow, paying careful attention to the performance improvement initiatives to reduce delays. </span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Communicates with patients in a confidential professional manner using tact and diplomacy.</span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Monitors and maintains the reception area, making sure it is tidy and there is adequate availability of reading and educational materials. Ensures that the temperature of the reception area is comfortable and that there is adequate and appropriate seating for all patients.</span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Observes the waiting area and performs customer service intervention when patients have been waiting a long time or are not receiving adequate service </span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Assists patients with use of Kiosk and actively works to promote Kiosk utilization</span></span></li></ul><p style=\"margin-bottom: 6pt;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Moderate Complex Administrative and Patient Care Coordination Responsibilities </strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Must have an understanding of multiple clinical symptoms and their associated escalation level with a common sense approach for when it is appropriate to escalate or take action to speed along a process within the practice or to obtain immediate clinical intervention. </span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Advanced customer service skills in working with and providing exceptional customer service to patients who are medication dependent and may exhibit challenging behaviors. This includes understanding how to deescalate a difficult encounter and also when to seek additional support from leadership and to protect the safety of the work environment.</span></span></li></ul><p><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Moderate Complex</strong> <strong>APeX and IT Specific Skills</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Modify order class of labs from lab collection vs. clinic collection or UCSF Collect vs. External Collect.</span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Perform advanced appointment scheduling using complex scheduling protocols from a variety of ancillary and subspecialty services some of which will require authorization. </span></span></li><li style=\"color: black; margin-bottom: 6pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Support Patient-Centered Medical Home, Standard 1 guidelines that require patients have daily available appointment access to the practice and if no appointments are available coordinate them at another site or within Adult or Pediatric Urgent Care. </span></span></li></ul><p> </p><p style=\"line-height: 115%; margin: 0in 0in 10pt 0.5in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Service Excellence</strong></span></span></p><ol><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. </span></span></li><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. </span></span></li></ol><ul style=\"list-style-type: disc;\"><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices</span></span></li><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.</span></span></li><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Demonstrates an understanding of and adheres to safety and infection control policies and procedures.</span></span></li><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. </span></span></li></ul><p style=\"line-height: 115%; margin-left: 0.5in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"> </span></span></p><p style=\"line-height: 115%; margin: 0in 0in 10pt 0.5in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Work Environment</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.</span></span></li><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Picks up and disposes of any litter found throughout entire facility. </span></span></li><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Posts flyers and posters in designated areas only; does not post on walls, doors or windows.</span></span></li><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. </span></span></li><li style=\"line-height: 115%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Protects the physical environment and equipment from damage and theft.</span></span></li></ul><p style=\"margin-bottom: 6pt;\"> </p><p style=\"break-after: avoid; margin-bottom: 6pt;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong><u>OTHER FUNCTIONS AND RESPONSIBILITIES</u></strong></span></span></p><p style=\"margin-bottom: 6pt;\"> </p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><p style=\"margin-bottom: 6pt; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Demonstrates innovation and flexibility regarding the modification of tasks or workflows within assigned duties and job functions</span></span></p></li><li><p style=\"margin-bottom: 6pt; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Perform other duties as assigned</span></span></p></li><li><p style=\"margin-bottom: 6pt; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Other clerical duties as a</span></span></p></li></ul>",
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Rendered from the bluedoor Job Postings API. Reproduce it:
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