Customer Service Representative

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div data-pasted=\"true\"><div><p data-pasted=\"true\">If you enjoy <strong data-start=\"1950\" data-end=\"2032\" data-pasted=\"true\">helping people, solving complex problems, and working in a supportive team environment</strong>, we encourage you to apply! We&rsquo;re looking for a detail-oriented <strong>Account Representative</strong> to provide dedicated support to employers, members, and beneficiaries regarding <strong>life insurance and survivor benefits</strong>. &nbsp;In this role, you&rsquo;ll be a trusted resource&mdash;r<strong>esearching, analyzing, and clearly explaining benefit information</strong> to a wide range of audiences.&nbsp;</p><p><strong><u>What You&rsquo;ll Do</u></strong></p><ul><li>Provide dedicated support to employers, members, and beneficiaries regarding<strong>&nbsp;life insurance and survivor benefits</strong></li><li>Apply knowledge of <strong>survivor services statutes and regulations&nbsp;</strong>to research and analyze benefit eligibility</li><li>Communicate complex information clearly through <strong>p</strong><strong>hone, written correspondence, and in-person interactions</strong></li><li>Ensure <strong>accurate billing&nbsp;</strong>and premium payments</li><li>Determine <strong>member status</strong> and group life insurance eligibility</li><li><strong>Verify the accuracy</strong> of financial and written information before distribution</li><li><strong>Collaborate&nbsp;</strong>with team members to ensure timely and accurate service</li></ul><p><strong><u>What Helps You Succeed</u></strong></p><ul><li>Strong attention to detail and accuracy</li><li>Effective communication and listening skills</li><li>Ability to analyze information and explain it clearly</li><li>A collaborative, member-centric approach</li></ul></div><p><strong><u>QUALIFICATIONS:</u></strong></p><p><u>Minimum qualifications:</u></p><ul><li>High School Diploma <strong>plus 4 years of related experience&nbsp;</strong></li></ul><p><u>Preferred qualification:</u></p><ul><li>Associate degree in business, finance, customer service or other related field.</li></ul><p><strong><u>Salary</u></strong>: Begins at $<strong>43,659</strong> if annualized. &nbsp;&nbsp;</p><p><strong><u>Benefits:</u></strong> We offer an outstanding benefit package including: <strong>13 Paid Holidays</strong>, Health Insurance, Dental Insurance (<strong>fully paid</strong>), Vision Care, Life Insurance, Defined Benefit Pension Plan, Deferred Compensation Plan, substantial Tuition Reimbursement, Parental leave, Generous Vacation and Sick Leave. <strong>Eligible for a hybrid work schedule</strong> after a successful probationary period.</p></div></div></div></div></div></div></div></div></div>\n<br/>M-F 7:30am to 4pm or 8am-4:30pm<br/>40hours per week/80 hours per pay period",
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