Dental Appointment Scheduler, Pulaski/Fulton

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    "description_html": "<p>Basic Function: To maintain the appointment schedule and schedule routine appointments to balance</p><p>the patient flow within the center.</p><p><br></p><p><u>Principal Accountabilities:</u></p><ol><li>To schedule appointments for all center providers</li><li>To determine if a patient call should be transferred to a appropriate party, ie. nurse, provider or referrals</li><li>Timely review and return of voice messages from patients</li><li>Assist patients and de-escalate patient concerns as appropriate</li><li>Assist patients with coordinating appointments that fit their needs</li><li>Reviews scheduling history to ensure continuity of care</li><li>Follows scheduling guidelines and provider templates for appropriate scheduling</li><li>Adjust provider schedule according to time-off requests</li><li>Prepares and sends appointment letters to patients as needed</li><li>Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information</li><li>Coordination with Medical Records staff with facilitation of new patient packet</li><li>Confirmation of patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy</li><li>Documentation in PM/EHR of any discussion with patients as appropriate</li><li>To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team</li><li>Other duties and responsibilities as may be requested by supervisor and/or management</li></ol><p><br></p>",
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      "description": "<p>Description</p><p>Basic Function: To maintain the appointment schedule and schedule routine appointments to balance</p><p>the patient flow within the center.</p><p><br/></p><p><u>Principal Accountabilities:</u></p><ol><li>To schedule appointments for all center providers</li><li>To determine if a patient call should be transferred to a appropriate party, ie. nurse, provider or referrals</li><li>Timely review and return of voice messages from patients</li><li>Assist patients and de-escalate patient concerns as appropriate</li><li>Assist patients with coordinating appointments that fit their needs</li><li>Reviews scheduling history to ensure continuity of care</li><li>Follows scheduling guidelines and provider templates for appropriate scheduling</li><li>Adjust provider schedule according to time-off requests</li><li>Prepares and sends appointment letters to patients as needed</li><li>Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information</li><li>Coordination with Medical Records staff with facilitation of new patient packet</li><li>Confirmation of patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy</li><li>Documentation in PM/EHR of any discussion with patients as appropriate</li><li>To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team</li><li>Other duties and responsibilities as may be requested by supervisor and/or management</li></ol><p><br/></p><p>Requirements</p><ul><li>High school diploma or GED is required</li><li>Appointment Scheduler must be willing to accept direction from supervisor, possess the ability to work well and</li><li>a professional with compassion in stressful situations</li><li>Verbal and written communication skills, office applications preferred</li><li>Demonstrate proper judgment and decision making skills when necessary</li><li>Comply with the organizations code of conduct, safety rules and adheres to all company policies</li><li>Carry out job responsibilities in an ethical, effective and professional manner</li><li>Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors</li><li>Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system</li><li>Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers</li><li>Must be keenly aware of the importance of confidentiality in all aspects of the position</li></ul><p><br/></p>",
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