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Senior ITSM Analyst

39292f9e Dfa5 4569 8bf5 3db9abba55aa 19000101 000001 · General Campus, Naples, FL, US, Naples, FL · On Site · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company39292f9e Dfa5 4569 8bf5 3db9abba55aa 19000101 000001
TitleSenior ITSM Analyst
Normalized title-
Department / team-
LocationGeneral Campus, FL, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-20 / 2026-05-31
Changed / last seen2026-06-21 / 2026-06-21

Related slices

PageWhat it containsOpen
Company jobsActive postings from 39292f9e Dfa5 4569 8bf5 3db9abba55aa 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in General Campus.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company39292f9e Dfa5 4569 8bf5 3db9abba55aa 19000101 000001
Sourcefbd2f3f8-5e90-4b45-a649-ee7a47dca921
ATS providerADP Workforce Now Recruiting

Description

Moorings Park is seeking a detail-oriented and process-driven Senior ITSM Analyst to lead the design and continuous improvement of IT Service Management (ITSM) processes. This role is responsible for ensuring technology services are reliable, efficient, and well-governed by translating business needs into practical, actionable processes. The Senior ITSM Analyst works closely with the CIO, IT team, and business stakeholders to drive ITIL-based process maturity, improve service delivery, and support a high-quality experience for both residents and partners. Contributions: Lead and mature ITSM processes including Change Management, Application Portfolio Management, and Disaster Recovery Analyze processes and implement improvements to enhance service delivery and operational efficiency Develop dashboards, metrics, and reporting to provide visibility into IT service performance Support ITSM tools and process enablement (e.g., ServiceNow or similar platforms) Coordinate with vendors and stakeholders to ensure effective service delivery Facilitate cross-functional collaboration, workshops, and process adoption Job Requirements: Bachelor’s degree in IT, Business, or related field (or equivalent experience) 4–8 years of experience in IT operations, service management, or process improvement Strong knowledge of ITIL 4 frameworks (ITIL certification preferred/required) Experience with Microsoft 365 and ITSM tools (e.g., ServiceNow) Strong analytical, facilitation, and communication skills Healthcare or senior living experience preferred Moorings Park ® Communities, a renowned Life Plan organization includes three unique campuses located in Naples, Florida. We offer Simply the Best® workplaces through a culture of compassionate care for both our residents and our partners. Simply the Best Benefits for our partners include: FREE health and dental insurance FREE Telemedicine for medical and behavioral health Vision insurance, company paid life insurance and short-term disability. Generous PTO program HSA with employer contribution Retirement plan with employer match Tuition reimbursement program Wellness program with free access to on-site gym Corporate discounts Employee assistance program Caring executive leadership

Full job record

Job ID967b839cb82e999a547b0311cf79951104d71f68
Org ID5e5a202c-4854-4112-b62e-4cd965d77a42
Source IDfbd2f3f8-5e90-4b45-a649-ee7a47dca921
Board IDfbd2f3f8-5e90-4b45-a649-ee7a47dca921
Provideradp_workforcenow
Provider Job Key564174
TitleSenior ITSM Analyst
Normalized Title—
Statusactive
Activeyes
Location TextGeneral Campus, Naples, FL, US, Naples, FL
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionFL
CityGeneral Campus
Salary Raw—
Salary Min—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=39292f9e-dfa5-4569-8bf5-3db9abba55aa&ccId=19000101_000001&lang=en_US&type=JS&jobId=564174&jwId=9201403628251_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=39292f9e-dfa5-4569-8bf5-3db9abba55aa&ccId=19000101_000001&lang=en_US&type=JS&jobId=564174&jwId=9201403628251_1
First Seen At2026-05-31 19:01:04Z
Last Seen At2026-06-21 12:01:16Z
Last Checked At2026-06-21 12:01:16Z
Last Changed At2026-06-21 12:01:16Z
Inactive At—
Source Posted At2026-03-20 19:13:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=39292f9e-dfa5-4569-8bf5-3db9abba55aa|19000101_000001/date=2026-06-21/2026-06-21T12-01-00-273Z-b2fa7e81f3fea00116371c7036e16521db733fdc152a5f6f2be9c583834a6a11.json
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    "requisitionDescription": "<div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;' data-pasted=\"true\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Moorings Park is seeking a detail-oriented and process-driven Senior ITSM Analyst to lead the design and continuous improvement of IT Service Management (ITSM) processes. This role is responsible for ensuring technology services are reliable, efficient, and well-governed by translating business needs into practical, actionable processes. The Senior ITSM Analyst works closely with the CIO, IT team, and business stakeholders to drive ITIL-based process maturity, improve service delivery, and support a high-quality experience for both residents and partners.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><u><span style='font-family:\"Arial\",sans-serif;'>Contributions:</span></u></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Lead and mature ITSM processes including Change Management, Application Portfolio Management, and Disaster Recovery</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Analyze processes and implement improvements to enhance service delivery and operational efficiency</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Develop dashboards, metrics, and reporting to provide visibility into IT service performance</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Support ITSM tools and process enablement (e.g., ServiceNow or similar platforms)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Coordinate with vendors and stakeholders to ensure effective service delivery</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Facilitate cross-functional collaboration, workshops, and process adoption</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><u><span style='font-family:\"Arial\",sans-serif;'>Job Requirements:</span></u></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;background:white;'>Bachelor&rsquo;s degree in IT, Business, or related field (or equivalent experience)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;background:white;'>4&ndash;8 years of experience in IT operations, service management, or process improvement</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;background:white;'>Strong knowledge of ITIL 4 frameworks (ITIL certification preferred/required)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;background:white;'>Experience with Microsoft 365 and ITSM tools (e.g., ServiceNow)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;background:white;'>Strong analytical, facilitation, and communication skills</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;background:white;'>Healthcare or senior living experience preferred</span></li></ul></div><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;color:black;background:white;'>Moorings Park &reg; Communities, a renowned Life Plan organization includes three unique campuses located in Naples, Florida. We offer Simply the Best&reg; workplaces through a culture of compassionate care for both our residents and our partners.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:12.05pt;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:12.05pt;background:white;'><strong><em><u><span style='font-family:\"Arial\",sans-serif;color:black;'>Simply the Best Benefits for our partners include:</span></u></em></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>FREE health and dental insurance</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>FREE Telemedicine for medical and behavioral health</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Vision insurance, company paid life insurance and short-term disability.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Generous PTO program</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>HSA with employer contribution</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Retirement plan with employer match</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Tuition reimbursement program</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Wellness program with free access to on-site gym</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Corporate discounts</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Employee assistance program</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;line-height:normal;background:white;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Caring executive leadership</span></li></ul></div></div></div>\n",
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