PBX Supervisor

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  "last_changed_at": "2026-05-31T19:06:40.155Z",
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  "inferred_at": "2026-06-06T09:54:24.710Z",
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    "city": "TOWAOC",
    "jobId": 19921,
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    "jobTitle": "PBX Supervisor",
    "location": "TOWAOC, CO 81334",
    "startDate": "",
    "clientCode": "16977",
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    "description": "<div style=\"border-bottom:solid #90a1cf 1pt;padding:31pt 31pt 1pt 31pt;\">\n<h3 style=\"margin-top:8px;border-width:medium;border-style:none;padding:0in;margin-bottom:5px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-style:italic;\">Summary/Objective </span></span></span></span></span></h3>\n</div>\n\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">The PBX Supervisor is responsible for ensuring the consistent, professional, and reliable operation of the PBX function while frequently performing the same front-line duties as PBX Operators. This role ensures that the property’s primary communication channel operates with accuracy, courtesy, and accountability, while maintaining departmental standards, documentation, and scheduling. Success in this position is defined by customer service consistency, operational reliability, accurate records, and the ability to lead through both example and oversight in a highly visible, guest-facing role.</span></span></span></span></p>\n\n<div style=\"border-bottom:solid #90a1cf 1pt;padding:31pt 31pt 1pt 31pt;\">\n<h3 style=\"border-width:medium;border-style:none;padding:0in;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-style:italic;\">Key Accountabilities­</span></span></span></span></span></h3>\n</div>\n\n<p style=\"margin-top:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:9pt;\">PBX Operations Leadership &amp; Department Accountability:</span></b><span style=\"font-size:9pt;\"> Maintain full accountability for the daily operation of the PBX function, ensuring consistent, professional call handling, accurate routing, and reliable support to guests and employees at all times.</span></span></span></p>\n\n<p style=\"margin-top:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:9pt;\">Hands-On Call Handling &amp; Guest Interaction:</span></b><span style=\"font-size:9pt;\"> Perform all duties of a PBX Operator as needed, including answering and routing calls, assisting guests and employees, supporting timekeeping and badge issuance, and serving as the primary communication hub when working independently.</span></span></span></p>\n\n<p style=\"margin-top:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:9pt;\">Service Standards &amp; Quality Assurance:</span></b><span style=\"font-size:9pt;\"> Establish, monitor, and enforce consistent customer service standards across all PBX interactions. Ensure that all calls are handled courteously, accurately, and in alignment with UMCH service expectations.</span></span></span></p>\n\n<p style=\"margin-top:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:9pt;\">Scheduling &amp; Coverage Management:</span></b><span style=\"font-size:9pt;\"> Develop and manage PBX staff schedules to ensure appropriate coverage across all operating hours. Proactively address coverage gaps, call-offs, and peak demand periods.</span></span></span></p>\n\n<p style=\"margin-top:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:9pt;\">Documentation, Logging &amp; Procedural Consistency:</span></b><span style=\"font-size:9pt;\"> Ensure all required logs, records, and operational documentation are maintained accurately and consistently. Review records for quality and compliance with internal expectations. </span></span></span></p>\n\n<p style=\"margin-top:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:9pt;\">Training, Coaching &amp; Performance Support:</span></b><span style=\"font-size:9pt;\"> Train new PBX Operators and provide ongoing coaching/training to existing staff on call handling, service delivery, systems use, and operational procedures. Seek to promote a consistent guest-service experience. </span></span></span></p>\n\n<p style=\"margin-top:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:9pt;\">Discipline &amp; HR Partnership:</span></b><span style=\"font-size:9pt;\"> Address performance issues and conduct corrective action in coordination with the Director – Human Resources. Ensure disciplinary processes are applied consistently, professionally, and in accordance with UMCH policies.</span></span></span></p>\n\n<p style=\"margin-top:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:9pt;\">Interdepartmental Coordination:</span></b><span style=\"font-size:9pt;\"> Serve as the primary PBX liaison with Security, Payroll, Marketing, MODs, Human Resources, and departmental leadership to support seamless communication and issue resolution. Communicate up-and-down the chain to ensure the PBX team is appraised of all new relevant developments that are relevant to both internal and external customer service. </span></span></span></p>\n\n<p style=\"margin-top:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:9pt;\">Operational Improvement &amp; System Support:</span></b><span style=\"font-size:9pt;\"> Identify opportunities to improve PBX workflows, call routing efficiency, and system utilization. Recommend process enhancements to leadership as appropriate.</span></span></span></p>\n\n<p style=\"margin-top:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:9pt;\">Confidentiality &amp; Professional Judgment:</span></b><span style=\"font-size:9pt;\"> Uphold strict confidentiality and exercise sound judgment when handling sensitive guest, employee, or operational information.</span></span></span></p>",
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Ensure disciplinary processes are applied consistently, professionally, and in accordance with UMCH policies.\\n\\nInterdepartmental Coordination: Serve as the primary PBX liaison with Security, Payroll, Marketing, MODs, Human Resources, and departmental leadership to support seamless communication and issue resolution. Communicate up-and-down the chain to ensure the PBX team is appraised of all new relevant developments that are relevant to both internal and external customer service. \\n\\nOperational Improvement &amp; System Support: Identify opportunities to improve PBX workflows, call routing efficiency, and system utilization. Recommend process enhancements to leadership as appropriate.\\n\\nConfidentiality &amp; Professional Judgment: Uphold strict confidentiality and exercise sound judgment when handling sensitive guest, employee, or operational information.QualificationsGeneral\\n\\n\\n\\tMust be at least 21 years old and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License.\\n\\tMust demonstrate a professional demeanor, emotional intelligence, strong customer service orientation, excellent communication skills, and a strong leadership presence\\n\\tAbility to remain calm, courteous, and composed during high call volumes and high-pressure situations\\n\\tStrong organizational skills and attention to detail\\n\\tAbility to exercise sound judgment and maintain confidentiality\\n\\n\\nEducation\\n\\n\\n\\tHigh school diploma or GED preferred.\\n\\n\\nExperience\\n\\n\\n\\tMinimum two (2) years of experience in PBX operations, call center environments, hospitality front desk, or a comparable guest-facing communications role required\\n\\tExperience handling scheduling, training, or quality assurance functions preferred\\n\\tExperience supporting timekeeping, administrative, or security-related operational processes preferred\\n\\tPrevious Tribal gaming experience preferred. \\n\\n\\nKnowledge, Skills, and Abilities (KSAs)\\n\\n\\n\\tKnowledge of professional telephone etiquette, customer service standards, and call routing practices\\n\\tSkill in managing call volume, prioritizing competing requests, and maintaining composure under pressure\\n\\tAbility to train, coach, and support team members effectively\\n\\tAbility to maintain accurate records and enforce procedural consistency\\n\\tAbility to communicate clearly, professionally, and empathetically\\n\\tAbility to collaborate effectively with HR, Security, Payroll, and other administrative and operational leadership\\n\",\"responsibilities\":\"\\nSummary/Objective \\n\\n\\nThe PBX Supervisor is responsible for ensuring the consistent, professional, and reliable operation of the PBX function while frequently performing the same front-line duties as PBX Operators. 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    "qualifications": "<h4 style=\"margin-top:4px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><b><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">General</span></span></span></b></span></span></span></span></span></span></h4>\n\n<ul style=\"margin-top:4px;list-style-type:square;\">\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Must be at least 21 years old and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License.</span></span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Must demonstrate a professional demeanor, emotional intelligence, strong customer service orientation, excellent communication skills, and a strong leadership presence</span></span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Ability to remain calm, courteous, and composed during high call volumes and high-pressure situations</span></span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Strong organizational skills and attention to detail</span></span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Ability to exercise sound judgment and maintain confidentiality</span></span></span></span></span></span></span></span></span></li>\n</ul>\n\n<h4 style=\"margin-top:4px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><b><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Education</span></span></span></b></span></span></span></span></span></span></h4>\n\n<ul style=\"margin-top:4px;list-style-type:square;\">\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">High school diploma or GED preferred.</span></span></span></span></span></span></span></span></span></li>\n</ul>\n\n<h4 style=\"margin-top:4px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><b><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Experience</span></span></span></b></span></span></span></span></span></span></h4>\n\n<ul style=\"margin-top:4px;list-style-type:square;\">\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Minimum two (2) years of experience in PBX operations, call center environments, hospitality front desk, or a comparable guest-facing communications role required</span></span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Experience handling scheduling, training, or quality assurance functions preferred</span></span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Experience supporting timekeeping, administrative, or security-related operational processes preferred</span></span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Previous Tribal gaming experience preferred. </span></span></span></span></span></span></span></span></span></li>\n</ul>\n\n<h4 style=\"margin-top:4px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><b><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Knowledge, Skills, and Abilities (KSAs)</span></span></span></b></span></span></span></span></span></span></h4>\n\n<ul style=\"margin-top:4px;list-style-type:square;\">\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Knowledge of professional telephone etiquette, customer service standards, and call routing practices</span></span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Skill in managing call volume, prioritizing competing requests, and maintaining composure under pressure</span></span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Ability to train, coach, and support team members 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and empathetically</span></span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-top:4px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:normal;\"><span style=\"font-style:italic;\"><span style=\"font-size:9pt;\"><span style=\"line-height:115%;\"><span style=\"font-style:normal;\">Ability to collaborate effectively with HR, Security, Payroll, and other administrative and operational leadership</span></span></span></span></span></span></span></span></span></li>\n</ul>",
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