Claims Manager

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    "description": "<p><span style=\"font-size: 18pt\">Job Description – Claims Manager</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">About Us</span></p>\n<p><span style=\"font-size: 10pt\"><br></span><span style=\"font-size: 10pt\">Micro Insurance Company (</span><a href=\"https://micglobal.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 10pt; font-weight: bold\">MIC</span></a><span style=\"font-size: 10pt\">) is a full stack technology focused insurance company. MIC has brought together sales, distribution, product and technology to focus on new insurance opportunities coming from the new digital economy for billions of people. MIC provides insurance to internet platforms, millions of micro &amp; small businesses globally. At MIC, we are changing the insurance business. We are constantly working to create insurance policies that do exactly what insurance is supposed to do – provide a safety net to help people recover quickly from problems large and small. Over the last 300 years, insurance has not done such a great job of this, globally few people buy, and it’s seen as complicated, expensive, and untrustworthy.</span></p>\n<p><span style=\"font-size: 10pt\"><br></span><span style=\"font-size: 10pt\">We are dedicated to changing this perception of insurance, and we are doing this through our actions. So far, we have issued over 3 million policies in 15 countries, and we are not slowing down anytime soon. We believe recovering from adversity should not be a privilege for only the wealthy and the few. To make insurance accessible, we are often required to solve complex problems. Every country we operate in requires different solutions that are unique to that region. Thus, we have created and implemented many innovative financial services which are distributed through e-commerce partners and platforms, banks, mobile networks and mobile wallets.</span></p>\n<p><span style=\"font-size: 10pt\"><br></span><span style=\"font-size: 10pt\">At MIC, we pledge to share our skills and ideas to enable other insurance companies to grow their own businesses and to reach more people. We believe together, we can reach 4 billion people.<br><br></span></p>\n<p><a href=\"https://www.linkedin.com/company/micglobal/posts/?feedView=all\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 10pt\">Linkedin Page</span></a><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Role Overview</span></p>\n<p><br><span style=\"font-size: 10pt\">A key aspect of the role is maintaining compliance with internal guidelines, regulatory frameworks, and service-level agreements, while ensuring clear and professional communication with policyholders, brokers, and third parties. The role requires maintaining accurate claim documentation within claims management systems and identifying potentially fraudulent or complex claims for escalation.</span></p>\n<p><span style=\"font-size: 10pt\">      The Claims Officer also contributes to continuous process improvement initiatives to enhance operational efficiency and customer experience, while consistently meeting productivity, quality, and turnaround time targets.</span></p>\n<p><span style=\"font-size: 10pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Purpose of the Role</span></p>\n<p><span style=\"font-size: 10pt\">The position involves reviewing policy coverage, terms, conditions, and exclusions to determine liability, assessing claim quantum, and negotiating settlements within delegated authority limits. The Claims Officer appoints and manages external service providers, including loss adjusters, to support accurate claim evaluation and resolution.<br><br></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Register, assess, and manage general insurance claims from notification to final settlement</span></li>\n<li><span style=\"font-size: 10pt\">Review policy coverage, terms, conditions, and exclusions to determine claim liability</span></li>\n<li><span style=\"font-size: 10pt\">Experience in appointing and manage external service providers such as loss adjusters.</span></li>\n<li><span style=\"font-size: 10pt\">Evaluate claim quantum and negotiate settlements within delegated authority</span></li>\n<li><span style=\"font-size: 10pt\">Ensure claims are handled in compliance with internal guidelines, regulatory requirements, and service-level agreements</span></li>\n<li><span style=\"font-size: 10pt\">Communicate clearly and professionally with, brokers, and third parties.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain accurate and up-to-date claim records in claims management systems</span></li>\n<li><span style=\"font-size: 10pt\">Identify and escalate potentially fraudulent or complex claims</span></li>\n<li><span style=\"font-size: 10pt\">Contribute to continuous improvement of claims processes and customer experience</span></li>\n<li><span style=\"font-size: 10pt\">Meet productivity, turnaround time, and quality targets<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Candidate Profile &amp; Skills:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Strong technical knowledge of general insurance policy wordings</span></li>\n<li><span style=\"font-size: 10pt\">Excellent negotiation and communication skills</span></li>\n<li><span style=\"font-size: 10pt\">High attention to detail and analytical capability</span></li>\n<li><span style=\"font-size: 10pt\">Ability to meet turnaround times and productivity targets</span></li>\n<li><span style=\"font-size: 10pt\">Strong compliance and risk awareness mindset<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Qualifications and Experience<br><br></span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Minimum Requirements:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Bachelor’s degree in insurance, Risk Management, Finance, Business Administration, or related field</span></li>\n<li><span style=\"font-size: 10pt\">3–5 years’ experience in general insurance claims (adjust based on level)</span></li>\n<li><span style=\"font-size: 10pt\">Strong knowledge of general insurance products and policy interpretation</span></li>\n<li><span style=\"font-size: 10pt\">Experience working with claims management systems<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Preferred:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Professional certification (ACII, Diploma in Insurance, or equivalent)</span></li>\n<li><span style=\"font-size: 10pt\">Experience handling complex or high-value claims</span></li>\n<li><span style=\"font-size: 10pt\">Exposure to fraud investigation processes<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Soft Skills &amp; Attributes:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Excellent analytical and problem-solving abilities.</span></li>\n<li><span style=\"font-size: 10pt\">High ownership, a strong bias for action, and the ability to operate effectively in ambiguity.</span></li>\n<li><span style=\"font-size: 10pt\">Strong leadership, communication, and stakeholder management skills to collaborate effectively with founders, product teams, business teams, and colleagues across different geographies and time zones.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to thrive in a fast-paced, multi-time-zone work environment.<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Benefits</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">33 days of flexible holidays in one year.</span></li>\n<li><span style=\"font-size: 10pt\">Comprehensive health benefits package.</span></li>\n<li><span style=\"font-size: 10pt\">Opportunities for professional development and career growth in a rapidly expanding startup environment.</span></li>\n<li><span style=\"font-size: 10pt\">Flexible work arrangements and a collaborative company culture focused on innovation and excellence.<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Job Location: </span><span style=\"font-size: 10pt\">India</span><span style=\"font-size: 12pt\">, </span><span style=\"font-size: 10pt\">Bengaluru (India)</span></p>\n<p><span style=\"font-size: 10pt\">Hybrid work possible. Coordination with global offices across time zones is required.<br><br></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Reporting and Working Relationships</span></p>\n<p><span style=\"font-size: 10pt\">- Reports to: </span><span style=\"font-size: 10pt\">Kiran H M</span><span style=\"font-size: 10pt\"><br></span><span style=\"font-size: 10pt\">- Works closely with: Underwriting, COO and CFO<br><br></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Management Team</span></p>\n<p><a href=\"https://www.linkedin.com/in/jamiecrystal/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 10pt\">Jamie Crystal</span></a><span style=\"font-size: 10pt\">-</span><span style=\"font-size: 10pt; font-weight: bold\">CEO/Founder</span></p>\n<p><a href=\"https://www.linkedin.com/in/harrycroydon/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 10pt\">Harry Croydon</span></a><span style=\"font-size: 10pt\">- </span><span style=\"font-size: 10pt; font-weight: bold\">COO/President</span></p>\n<p><a href=\"https://www.linkedin.com/in/ashish-pasari-6193a138/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 10pt\">Ashish Pasari-</span></a><br><span style=\"font-size: 10pt; font-weight: bold\">CFO</span></p>",
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