Portfolio Specialist, Operations, Contract

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    "ExternalDescriptionStr": "<p>As a <strong>Portfolio Services Administrator,</strong> you can expect to work collaboratively with a team of about 4 colleagues on General Ledger (GL) fund management and various reports. You will be ensuring that all lease and loan forms and/or documentation is accurately completed, updated when required, consistent with credit and legal requirements. Responsible for exercising adherence to: credit and matrix authorizations, system rules, and corporate policies to ensure the accurate completion of documentation while meeting customer expected turnaround-timing commitments.</p><p>This position is responsible for supporting the Portfolio Services Department in various administrative responsibilities.&nbsp;</p><p>Please note this is a 6-month contract hybrid position and requires customer contact.</p><p><strong>Day to day</strong></p><p>Payment &amp; Account Administration</p><ul style=\"list-style-type: disc;\"><li>Investigate and assist with identifying incoming unidentified payments.</li><li>Liaise with customers to resolve outstanding payment identification issues.</li><li>Conduct follow‑ups with customers and vendors as required, including:&nbsp;<ul style=\"list-style-type: circle;\"><li>Cheque inquiries (e.g., name mismatches, unsigned cheques)</li><li>Payment processing issues (PAPP rejections, setup issues)</li><li>Review cheque inquiries and submit appropriate documentation to create and apply fees.</li><li>Reconcile accounts as required to ensure accuracy and completeness.</li></ul></li><li>Manage and maintain GL reports by:&nbsp;<ul style=\"list-style-type: circle;\"><li>Ensuring all received payments are applied to the correct contracts</li><li>Reviewing, actioning, updating, and commenting on GL reports on a monthly basis</li></ul></li><li>Prepare and review reports, including:&nbsp;<ul style=\"list-style-type: circle;\"><li>End‑of‑term asset status reports</li><li>Automatic payment corrections</li><li>Term adjustments</li><li>Purchase Option adjustments</li><li>System yield audits</li><li>Conduct assigned daily, weekly, monthly, and ad‑hoc/system audits, documenting and completing findings as required.</li></ul></li><li>Validate and approve equipment exchanges</li><li>Collaborate with internal departments to complete requests efficiently.</li><li>Ensure accurate and timely system updates and processing of paperwork within 24 hours of receiving all required information.</li><li>Act as backup support for team members as assigned by the Manager.</li><li>Meet or exceed established daily, weekly, and monthly KPIs and SLAs.</li><li>Participate in system enhancements, automation testing, and special projects as requested by management.</li><li>Support team workload distribution by completing additional administrative responsibilities as needed.</li></ul><p>Reporting &amp; Controls</p><p>Operational Support</p><p>General Responsibilities</p><p><strong>All members enjoy</strong></p><ul style=\"list-style-type: disc;\"><li style=\"color: black;\">Remote working from home opportunities</li><li style=\"color: black;\">Flexible hours</li><li style=\"color: black;\">Career development opportunities: online learning, member development programs, Tuition reimbursement program.</li><li style=\"color: black;\">Employee Referral program</li><li style=\"color: black;\">Open concept modern working environment</li></ul><p><i>&nbsp;“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”</i>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><p><strong>Essentials:</strong></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li class=\"ortl-align-justify\">Post-Secondary education an asset, minimum of high school education required</li><li class=\"ortl-align-justify\">Strong attention to detail and excellent keying data entry skills&nbsp;</li><li class=\"ortl-align-justify\">Having worked in a Finance or Operations function with leasing or financing industry experience considered an asset</li><li class=\"ortl-align-justify\">Ability to manage multiple priorities within tight timeframes while maintaining ongoing attention to detail while meeting set deadlines.</li><li class=\"ortl-align-justify\">Must be self-directed, decisive and goal oriented.</li><li class=\"ortl-align-justify\">Comfortable working in an empowered work environment with established goals/expected results and limited step-by-step direction.</li><li class=\"ortl-align-justify\">Ability to embrace and champion change</li><li class=\"ortl-align-justify\">Capable of driving growth capacity by continuously looking for better ways to improve processes</li><li class=\"ortl-align-justify\">Excellent problem-solving skills along with logical thinking</li><li class=\"ortl-align-justify\">Excellent verbal and written communication skills along with effective interpersonal skills&nbsp;</li><li class=\"ortl-align-justify\">Able to work independently&nbsp;</li><li class=\"ortl-align-justify\">Excellent planning &amp; organizational skills</li><li class=\"ortl-align-justify\">Solid team player with the ability to work in a very demanding, fast-paced environment&nbsp;</li><li class=\"ortl-align-justify\">Proficient in MS Word &amp; Outlook; strong proficiency in MS Excel &nbsp;</li></ul><p><strong>Choose wellbeing</strong></p><p>DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.&nbsp;</p><p>Our four wellbeing categories are as follows:</p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">Connection – Build meaningful connections with other DLL members</p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">Health – Manage mental, emotional and physical health</p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">Finance – Provide learning opportunities to help members achieve personal financial health</p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">Lifestyle – Maintain balance between work and life priorities</p></li></ul><p>There are things that matter to our members and the wellbeing of our members matters to DLL.</p><p><strong>Settling In</strong></p><p>At DLL, we are many things. We are team members, family members, and community members. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.</p><p>But for all of our differences, we share one thing in common: each of us are members of DLL.</p><p>Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and honest directness that enable us to integrate, ideate and innovate across country lines.</p><p>Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.</p><p>We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.</p><p><strong>Good to know</strong></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">Deadline for application: Tuesday, June 23, 2026</p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">The selection process may involve an assessment.</p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">Applications via email will not be reviewed. Please apply online via our career website:&nbsp;<a href=\"http://www.workingatdllgroup.com\">www.workingatdllgroup.com</a></p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">DLL’s referral program applies</p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">#LI-AK1</p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt;\">For more information, please contact our Talent acquisition partner April Kim via&nbsp;<a href=\"mailto:[email protected]\">[email protected]</a><a href=\"mailto:[email protected]\">&nbsp;</a></p></li></ul><p>&nbsp;</p><p>DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check.</p><p>DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.&nbsp;</p><p style=\"margin-bottom: 7.5pt;\">&nbsp;</p>",
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