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Dual Rate Food & Beverage Cashier, Gordon Ramsay (Full-Time; Swing)

Epgr Fa Us6 Oraclecloud Com CX 1002 · Cherokee, NC, United States; Harrah's Cherokee Casino Resort · On Site · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEpgr Fa Us6 Oraclecloud Com CX 1002
TitleDual Rate Food & Beverage Cashier, Gordon Ramsay (Full-Time; Swing)
Normalized title-
Department / teamDual Rate Employee
LocationCherokee, NC, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-04-29 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from Epgr Fa Us6 Oraclecloud Com CX 1002.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Cherokee.Open
Department jobsActive postings in Dual Rate Employee.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEpgr Fa Us6 Oraclecloud Com CX 1002
Source8239c4b8-707a-457a-bbda-93e4568e798a
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Dual Rate Food & Beverage Cashier DEPARTMENT: Room Service, Room Service Cherokee Tower, Selu Garden Cafe, Gordon Ramsay, Noodle Bar, Lobby Café, Guy Fieri, Starbucks Cherokee Tower GRADE/FLSA STATUS: H8/16-Non-Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Food Service Supervisor SUPERVISES: F&B Host, Service Person, Dining Attendant, F&B Cashier, Pool Server, Pool Cabana Host JOB SUMMARY: Ensure guests are greeted warmly upon entry, provide excellent service, process payments, and assist fellow team members to ensure overall guest satisfaction. JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES—F&B CASHIER: Greet guests; seat them in the restaurant according to the rotation schedule Operate a cash register and properly settle checks Tabulate bills using calculators, cash registers, or optical price scanners Responsible for the proper settlement of all guest checks Receive payment by cash, credit cards, comps, or automatic debits Issue receipts, refunds, credits, or change due to guests Record tips from credit cards, automatic debits, and comp guests Keep the work area neat and clean Assist guests by providing information and resolving their complaints Balance the register at the end of the shift Build relationships with guests Demonstrate superior guest service skills by displaying outlined service behaviors Ensure service recovery activities Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures, and sustain enthusiasm from one interaction to the next Build relationships by greeting guests with a warm, friendly verbal greeting Maintain clean and orderly checkout areas and complete other general cleaning duties Assist in clearing, cleaning, and resetting tables Provide a warm farewell and thank the guest for visiting Participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions Adhere to regulatory, departmental, and company policies/procedures in an ethical manner Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values EDR Cashier: Able to work behind the serving line as a cook, as needed Control food production to include: proper cooking methods, cooking time, and temperature, ensuring sanitation, handling, and storage of prepared food and leftovers as needed Room Service Cashier: Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts, and charges to rooms Maintain knowledge of current menu items and pricing, how the items are prepared, and what accompanies each meal Responsible for taking guests' food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and processing all orders using the computer system Assure timely delivery of comp requests from VIP Services and other casino departments Responsible for keeping accurate log entries for all call-down orders, special requests, and hotel guest charge records Verify guest room numbers and estimated time of arrival for delivery of amenities Dispatch and track service person availability for orders and assign deliveries, as well as tray pick Notify management of any guest complaints, alleged discrepancies, and/or problems involving Room Service Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc., to ensure proper storage and maintenance JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--SUPERVISOR: Ensure that all food and beverage products served meet the established specifications and standards Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements Address service breakdowns and follow up to ensure guest satisfaction Resolve all guest complaints and relay to the manager Ensure that adequate supply levels are maintained Assist with department reporting and data analysis as required Responsible for the development and maintenance of department procedures and guidelines Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction Prepare schedules and station breakdowns Conduct pre-shift meetings to communicate important information Conduct end-of-shift banking functions Assist the cashier with voids and overrides Work with Finance and IT teams to ensure that all revenue is captured and reported in an accurate and relevant manner Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat, positive attitude Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Prepare prep lists Serve as a communication liaison to subordinates and the Restaurant Manager Responsible for the timely delivery of comp requests from VIP services and other casino departments Responsible for the complete set-up and operation of each scheduled shift Complete the shift logs in a timely and accurate manner Develop highly skilled, successful Team Members, set realistic and measurable service standards, and hold Team Members accountable for meeting standards Communicate and enforce company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy Ensure service recovery activities Exhibit sound decision-making with emphasis on motivating the team and maintaining high morale Enforce all appearance and uniform guidelines Monitor bartenders and other Team Members with cash to ensure proper cash handling procedures Conduct a physical inventory of barware and requisition replacement items as needed Ensure all Team Members are following the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Monitor asset control of liquor bottles, draft, and bottled beer and wine Other duties as assigned Adhere to regulatory, departmental, and company policies/procedures in an ethical manner Selu Restaurant/The Pools: Supervision of all pool activities to include staffing, scheduling, ordering, & events Meet & greet pool guests to offer a high level of professional service Plan and execute pool & beverage events Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties MINIMUM QUALIFICATIONS: A high school diploma or GED is required Six months of food service experience is preferred RASP certification is required* *Can be completed within 30 days of the hire date Must demonstrate the following essential knowledge and skills: Able to attend to multiple priorities simultaneously Legible handwriting Ability to add, subtract, multiply, or divide quickly and correctly Ability to talk to others to convey information effectively Willing to learn and be adaptable with attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to stoop, bend, reach, kneel, twist, and grasp items Must be able to have continuous use of hands and arms Must be able to be on feet for an 8-hour shift Must be able to lift up to 25 pounds and carry 5 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds, and air quality, including secondhand smoke Must be able to work a flexible schedule, including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary. 5.22.25

Full job record

Job ID960b5dc3a166a4d8d794ad8f07e608cabb865c10
Org ID0b92de8c-251e-4ddb-9e08-b1c3ad03ae6b
Source ID8239c4b8-707a-457a-bbda-93e4568e798a
Board ID8239c4b8-707a-457a-bbda-93e4568e798a
Provideroracle_hcm
Provider Job Key7011
TitleDual Rate Food & Beverage Cashier, Gordon Ramsay (Full-Time; Swing)
Normalized Title—
Statusactive
Activeyes
Location TextCherokee, NC, United States; Harrah's Cherokee Casino Resort
DepartmentDual Rate Employee
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionNC
CityCherokee
Salary RawDescription Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Dual Rate Food & Beverage Cashier DEPARTMENT: Room Service, Room Service Cherokee Tower, Selu Garden Cafe, Gordon Ramsay, Noodle Bar, Lobby Café, Guy Fieri, Starbucks Cherokee Tower GRADE/FLSA STATUS: H8/16-Non-Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Food Service Supervisor SUPERVISES: F&B Host, Service Person, Dining Attendant, F&B Cashier, Pool Server, Pool Cabana Host JOB SUMMARY: Ensure guests are greeted warmly upon entry, provide excellent service, process payments, and assist fellow team members to ensure overall guest satisfaction. JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES—F&B CASHIER: Greet guests; seat them in the restaurant according to the rotation schedule Operate a cash register and properly settle checks Tabulate bills using calculators, cash registers, or optical price scanners Responsible for the proper settlement of all guest checks Receive payment by cash, credit cards, comps, or automatic debits Issue receipts, refunds, credits, or change due to guests Record tips from credit cards, automatic debits, and comp guests Keep the work area neat and clean Assist guests by providing information and resolving their complaints Balance the register at the end of the shift Build relationships with guests Demonstrate superior guest service skills by displaying outlined service behaviors Ensure service recovery activities Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures, and sustain enthusiasm from one interaction to the next Build relationships by greeting guests with a warm, friendly verbal greeting Maintain clean and orderly checkout areas and complete other general cleaning duties Assist in clearing, cleaning, and resetting tables Provide a warm farewell and thank the guest for visiting Participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions Adhere to regulatory, departmental, and company policies/procedures in an ethical manner Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values EDR Cashier: Able to work behind the serving line as a cook, as needed Control food production to include: proper cooking methods, cooking time, and temperature, ensuring sanitation, handling, and storage of prepared food and leftovers as needed Room Service Cashier: Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts, and charges to rooms Maintain knowledge of current menu items and pricing, how the items are prepared, and what accompanies each meal Responsible for taking guests' food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and processing all orders using the computer system Assure timely delivery of comp requests from VIP Services and other casino departments Responsible for keeping accurate log entries for all call-down orders, special requests, and hotel guest charge records Verify guest room numbers and estimated time of arrival for delivery of amenities Dispatch and track service person availability for orders and assign deliveries, as well as tray pick Notify management of any guest complaints, alleged discrepancies, and/or problems involving Room Service Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc., to ensure proper storage and maintenance JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--SUPERVISOR: Ensure that all food and beverage products served meet the established specifications and standards Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements Address service breakdowns and follow up to ensure guest satisfaction Resolve all guest complaints and relay to the manager Ensure that adequate supply levels are maintained Assist with department reporting and data analysis as required Responsible for the development and maintenance of department procedures and guidelines Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction Prepare schedules and station breakdowns Conduct pre-shift meetings to communicate important information Conduct end-of-shift banking functions Assist the cashier with voids and overrides Work with Finance and IT teams to ensure that all revenue is captured and reported in an accurate and relevant manner Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat, positive attitude Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Prepare prep lists Serve as a communication liaison to subordinates and the Restaurant Manager Responsible for the timely delivery of comp requests from VIP services and other casino departments Responsible for the complete set-up and operation of each scheduled shift Complete the shift logs in a timely and accurate manner Develop highly skilled, successful Team Members, set realistic and measurable service standards, and hold Team Members accountable for meeting standards Communicate and enforce company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy Ensure service recovery activities Exhibit sound decision-making with emphasis on motivating the team and maintaining high morale Enforce all appearance and uniform guidelines Monitor bartenders and other Team Members with cash to ensure proper cash handling procedures Conduct a physical inventory of barware and requisition replacement items as needed Ensure all Team Members are following the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Monitor asset control of liquor bottles, draft, and bottled beer and wine Other duties as assigned Adhere to regulatory, departmental, and company policies/procedures in an ethical manner Selu Restaurant/The Pools: Supervision of all pool activities to include staffing, scheduling, ordering, & events Meet & greet pool guests to offer a high level of professional service Plan and execute pool & beverage events Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties MINIMUM QUALIFICATIONS: A high school diploma or GED is required Six months of food service experience is preferred RASP certification is required* *Can be completed within 30 days of the hire date Must demonstrate the following essential knowledge and skills: Able to attend to multiple priorities simultaneously Legible handwriting Ability to add, subtract, multiply, or divide quickly and correctly Ability to talk to others to convey information effectively Willing to learn and be adaptable with attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to stoop, bend, reach, kneel, twist, and grasp items Must be able to have continuous use of hands and arms Must be able to be on feet for an 8-hour shift Must be able to lift up to 25 pounds and carry 5 pounds Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds, and air quality, including secondhand smoke Must be able to work a flexible schedule, including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary. 5.22.25
Salary Min—
Salary Max—
Salary Currency—
Salary Periodhour
Source URLhttps://epgr.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1002/job/7011
Apply URLhttps://epgr.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1002/job/7011
First Seen At2026-05-31 18:05:15Z
Last Seen At2026-06-06 11:09:28Z
Last Checked At2026-06-06 11:09:28Z
Last Changed At2026-05-31 18:05:15Z
Inactive At—
Source Posted At2026-04-29 14:00:09Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=epgr.fa.us6.oraclecloud.com|CX_1002/date=2026-06-06/2026-06-06T11-09-21-244Z-b03a35011608de9a9c5623000fb204eb3c4f80fbbe9431a904d5185577a9e1c6.json
Event Fields
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Parsed Structured
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  "salary_period": "hour",
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  "salary_currency": null
}
Extensions
{}
Native Structured
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    "ExternalDescriptionStr": "<p class=\"DefaultText\"><i><strong>Harrah’s Cherokee Casino Resort Position Description</strong></i></p><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>POSITION TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>Dual Rate&nbsp;Food &amp; Beverage Cashier</span></p><p class=\"DefaultText\" style=\"margin-left: 2in; text-indent: -2in;\"><span style=\"font-size: 10pt;\"><strong>DEPARTMENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>Room Service, Room Service Cherokee Tower, Selu Garden Cafe, Gordon Ramsay, Noodle Bar, Lobby Café, Guy Fieri, Starbucks Cherokee Tower</span></p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>GRADE/FLSA STATUS:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>H8/16-Non-Exempt<strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></span></p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>BADGE TYPE/COLOR:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>Key - Blue<strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></span></p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>REPORTS TO:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>Food Service Supervisor&nbsp;</span></p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>SUPERVISES:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>F&amp;B Host, Service Person, Dining Attendant, F&amp;B Cashier, Pool Server, Pool Cabana Host</span></p><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>JOB SUMMARY:</strong></span></p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Ensure guests are greeted warmly upon entry,</span><span style=\"font-family: Verdana, sans-serif;\">&nbsp;</span><span style=\"font-size: 10pt;\">provide excellent service,</span><span style=\"font-family: Verdana, sans-serif;\">&nbsp;</span><span style=\"font-size: 10pt;\">process payments, and assist fellow team members to ensure overall guest satisfaction.</span></p><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES—F&amp;B CASHIER:</strong></span></p><ol style=\"padding-left: 24px;\"><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Greet guests; seat them in the restaurant according to the rotation schedule</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Operate a cash register and properly settle checks</span></p></li><li><p class=\"DefaultText\"><span lang=\"EN\" style=\"font-size: 10pt;\">Tabulate bills using calculators, cash registers, or optical price scanners</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Responsible for the proper settlement of all guest checks&nbsp;</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Receive payment by cash, credit cards, comps, or automatic debits</span></p></li><li><p class=\"DefaultText\"><span lang=\"EN\" style=\"font-size: 10pt;\">Issue receipts, refunds, credits, or change due to guests</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Record tips from credit cards, automatic debits, and comp guests</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Keep the work area neat and clean</span></p></li><li><p class=\"DefaultText\"><span lang=\"EN\" style=\"font-size: 10pt;\">Assist guests by providing information and resolving their complaints</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Balance the register at the end of the shift</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Build relationships with guests</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Demonstrate superior guest service skills by displaying outlined service behaviors</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Ensure service recovery activities</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures, and sustain enthusiasm from one interaction to the next&nbsp;</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Build relationships by greeting guests with a warm, friendly verbal greeting</span></p></li><li><p class=\"DefaultText\"><span lang=\"EN\" style=\"font-size: 10pt;\">Maintain clean and orderly checkout areas and complete other general cleaning duties</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Assist in clearing, cleaning, and resetting tables</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Provide a warm farewell and thank the guest for visiting</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Adhere to regulatory, departmental, and company policies/procedures &nbsp;in an ethical manner</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values&nbsp; &nbsp;</span></p></li></ol><p class=\"DefaultText\">&nbsp;</p><ol start=\"3\" style=\"padding-left: 24px;\"><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>EDR Cashier:</strong></span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Able to work behind the serving line as a cook, as needed</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Control food production to include:&nbsp; proper cooking methods, cooking time, and temperature, ensuring sanitation, handling, and storage of prepared food and leftovers as needed</span></p></li></ol><p class=\"DefaultText\">&nbsp;</p><ul style=\"padding-left: 48px;\"><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>Room Service Cashier:</strong></span></p></li></ul><ol start=\"2\" style=\"padding-left: 48px;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\">Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts, and charges to rooms&nbsp;</p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\">Maintain knowledge of current menu items and pricing, how the items are prepared, and what accompanies each meal<span>&nbsp;</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Responsible for taking guests' food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and&nbsp; processing all orders using the computer system</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\">Assure timely delivery of comp requests from VIP Services and other casino departments</p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Responsible for keeping accurate log entries for all call-down orders, special requests, and hotel guest charge records</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Verify guest room numbers and estimated time of arrival for delivery of amenities&nbsp;</span></p><p class=\"DefaultText\" style=\"text-indent: -0.25in;\"><span style=\"font-size: 10pt;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Dispatch and track service person availability for orders and assign deliveries, as well as tray pick</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Notify management of any guest complaints, alleged discrepancies, and/or problems involving Room Service</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc., to ensure proper storage and maintenance</span></p></li></ol><p>&nbsp;</p><p><span style=\"color: black;\"><strong>JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--SUPERVISOR:</strong></span></p><ul style=\"padding-left: 24px;\"><li><p><span style=\"color: black;\">Ensure that all food and beverage products served meet the established specifications and standards</span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Address service breakdowns and follow up to ensure guest satisfaction</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Resolve all guest complaints and relay to the manager</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Ensure that adequate supply levels are maintained</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Assist with department reporting and data analysis as required</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Responsible for the development and maintenance of department procedures and guidelines</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction</span></span></p></li></ul><ol style=\"padding-left: 24px;\"><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Prepare schedules and station breakdowns</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Conduct pre-shift meetings to communicate important information</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Conduct end-of-shift banking functions</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Assist the cashier with voids and overrides</span></span></p></li></ol><ul style=\"padding-left: 24px;\"><li><p><span style=\"color: black;\">Work with Finance and IT teams to ensure that all revenue is captured and reported in an accurate and relevant manner</span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat, positive attitude</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next</span></span></p></li></ul><ol style=\"padding-left: 24px;\"><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Prepare prep lists</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Serve as a communication liaison to subordinates and the Restaurant Manager</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Responsible for the timely delivery of comp requests from VIP services and other casino departments</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Responsible for the complete set-up and operation of each scheduled shift</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Complete the shift logs in a timely and accurate manner</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Develop highly skilled, successful Team Members, set realistic and measurable service standards, and hold Team Members accountable for meeting standards</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Communicate and enforce company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Ensure service recovery activities</span></span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Exhibit sound decision-making with emphasis on motivating the team and maintaining high morale</span></span></p></li></ol><ul style=\"padding-left: 24px;\"><li><p><span style=\"color: black;\">Enforce all appearance and uniform guidelines</span></p></li><li><p><span style=\"color: black;\">Monitor bartenders and other Team Members with cash to ensure proper cash handling procedures&nbsp;</span></p></li><li><p><span style=\"color: black;\">Conduct a physical inventory of barware and requisition replacement items as needed</span></p></li><li><p><span style=\"color: black;\">Ensure all Team Members are following the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board</span></p></li><li><p><span style=\"color: black;\">Monitor asset control of liquor bottles, draft, and bottled beer and wine</span></p></li><li><p><span style=\"color: black;\">Other duties as assigned</span></p></li><li><p class=\"DefaultText\"><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Adhere to regulatory, departmental, and company policies/procedures&nbsp; in an ethical manner</span></span></p></li></ul><p class=\"DefaultText\">&nbsp;</p><ul style=\"padding-left: 24px;\"><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>Selu Restaurant/The Pools:</strong></span></p></li><li><p>Supervision of all pool activities to include staffing, scheduling, ordering, &amp; events</p></li><li><p>Meet &amp; greet pool guests to offer a high level of professional service</p></li><li><p>Plan and execute pool &amp; beverage events</p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"background-color: white; color: black; font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 10pt;\">Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"background-color: white; color: black; font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 10pt;\">Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties</span></span></p></li></ul><ol style=\"padding-left: 24px;\"><li><p class=\"DefaultText\">&nbsp;</p></li></ol><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>MINIMUM QUALIFICATIONS:</strong></span></p><ol style=\"padding-left: 24px;\"><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">A high school diploma or GED is required</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Six months of food service experience is preferred</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">RASP certification is required*</span></p></li></ol><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">*Can be completed within 30 days of the hire date</span></p><p class=\"DefaultText\">&nbsp;</p><ol style=\"padding-left: 24px;\"><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>Must demonstrate the following essential knowledge and skills:</strong></span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Able to attend to multiple priorities simultaneously</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Legible handwriting</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Ability to add, subtract, multiply, or divide quickly and correctly</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Ability to talk to others to convey information effectively</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Willing to learn and be adaptable with attention to detail/observant</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Documented teamwork behaviors and attitudes</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Neat, professional appearance with excellent personal hygiene</span></p></li></ol><p class=\"DefaultText\" style=\"margin-left: 0.25in;\">&nbsp;</p><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:</strong></span></p><ol style=\"padding-left: 24px;\"><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must be able to stoop, bend, reach, kneel, twist, and grasp items</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must be able to have continuous use of hands and arms</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must be able to be on feet for an 8-hour shift</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must be able to lift up to 25 pounds and carry 5 pounds</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must be able to respond to visual and aural cues</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must be able to read, write, speak, and understand English</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds, and air quality,&nbsp;including secondhand smoke</span></p></li><li class=\"ortl-align-justify\"><p class=\"DefaultText\" style=\"text-align: justify;\"><span style=\"font-size: 10pt;\">Must be able to work a flexible schedule, including weekends, evenings, and holidays</span></p></li></ol><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\"><span style=\"font-size: 8pt;\">This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.&nbsp; Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary. &nbsp; &nbsp; &nbsp; &nbsp; 5.22.25</span></p><p class=\"DefaultText\"><span style=\"font-size: 8pt;\">&nbsp;</span></p>",
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