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Surgery Coordinator/Scheduler

Iazuqy Fa Ocs Oraclecloud Com CX 1 · San Francisco, CA, United States; 1 Shrader Street - FL 04 - RM 428, San Francisco, CA, US · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyIazuqy Fa Ocs Oraclecloud Com CX 1
TitleSurgery Coordinator/Scheduler
Normalized title-
Department / teamAmbulatory Care Clinics or Ctr
LocationSan Francisco, CA, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-03-28 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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Company jobsActive postings from Iazuqy Fa Ocs Oraclecloud Com CX 1.Open
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ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in San Francisco.Open
Department jobsActive postings in Ambulatory Care Clinics or Ctr.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyIazuqy Fa Ocs Oraclecloud Com CX 1
Source1ec01ec1-9ec0-4ca7-9242-3de42049e519
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description As a patient-focused organization, ZSFG/UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. ZSFG/UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Surgery Practice Coordinator (PC) is primarily responsible for coordinating and scheduling all outpatient and inpatient surgeries for the surgical practice. S/he will ensure that all surgical procedures are scheduled within a clinically appropriate time frame and will interface with patients, physicians, and hospital staff to ensure adequate communication regarding all aspects of surgical services. S/he will work closely with the attending and resident physicians to ensure patient appropriate surgical schedule placement and will be responsible for coordinating/scheduling all pre and post op appointments with surgeon, in addition to biometry, anesthesia clearance, and COVID testing. S/he may also be required to coordinate patient transportation to and from hospital, as well as work with social workers to address other patient needs related to surgery. This position will also require frequently managing complex scheduling coordination related to securing OR time outside of designated block time in the operating room. S/he supports all functions of the clinical teams including but not limited to: Patient scheduling, telephone encounters, referrals, scanning, filing, authorizations, and billing. The Surgery PC is responsible for the maintenance of the surgery scheduling database and communications regarding data related to pending surgeries. S/he will adhere to the ZSFG telephone standards and is sensitive to the needs of patients, staff and providers at all times. The Surgery PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities. Qualifications Required qualifications: High school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. Strong computer skills, including basic keyboarding skills, and experience with at least two office-type software programs (i.e., Outlook, Work and Excel). Proven ability to navigate through multiple patient record systems. Ability to analyze situations, prioritize and develop solutions and make recommendations. Ability to work independently with minimal supervision. Ability to use good judgment and work independently, at time under the pressure of deadlines. Ability to assess situations, prioritize workload and develop solutions and make recommendations. Excellent customer service and communication/interpersonal skills, both over the telephone and directly. Able to sit at a computer terminal with telephone headphones for extended periods of time. Basic math skills required. Proven ability to deal with a wide variety of individuals; Ability to deal sensitively and effectively with patients. Excellent organizational and problem-solving skills. Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. Demonstrated administrative/office coordination skills. Demonstrated knowledge of medical practice terminology. Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable Referrals (Incoming referral entry) and handling all referral WQs Pend orders Pend smart sets Schedule surgeries Work applicable work queues Enter/edit outside test results Messaging (CRM) if applicable 2 nd calls in CRM if applicable Telephone encounters My open encounter Staff message New message Route Patient advice request to providers (My Chart) Patient Schedule (My Chart) Letters Pools Patient look up Check in process Check out process Comment field Quick note Scanning Preferred qualifications: Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. Bi-lingual or multi-lingual capability (Tagalog, Spanish and Cantonese) strongly preferred Prior experience working with EMR Experience with Epic/Apex strongly preferred. Demonstrated understanding of Ophthalmology terminology and experience in the Department of Ophthalmology

Full job record

Job ID960817760ddd4cf8469e1a01d97c2a60d3e04d20
Org IDb73f2bf1-b0ab-47ed-8db1-1f14a038aa7c
Source ID1ec01ec1-9ec0-4ca7-9242-3de42049e519
Board ID1ec01ec1-9ec0-4ca7-9242-3de42049e519
Provideroracle_hcm
Provider Job KeyCONV_87417BR
TitleSurgery Coordinator/Scheduler
Normalized Title
Statusactive
Activeyes
Location TextSan Francisco, CA, United States; 1 Shrader Street - FL 04 - RM 428, San Francisco, CA, US
DepartmentAmbulatory Care Clinics or Ctr
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionCA
CitySan Francisco
Salary RawDescription As a patient-focused organization, ZSFG/UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. ZSFG/UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Surgery Practice Coordinator (PC) is primarily responsible for coordinating and scheduling all outpatient and inpatient surgeries for the surgical practice. S/he will ensure that all surgical procedures are scheduled within a clinically appropriate time frame and will interface with patients, physicians, and hospital staff to ensure adequate communication regarding all aspects of surgical services. S/he will work closely with the attending and resident physicians to ensure patient appropriate surgical schedule placement and will be responsible for coordinating/scheduling all pre and post op appointments with surgeon, in addition to biometry, anesthesia clearance, and COVID testing. S/he may also be required to coordinate patient transportation to and from hospital, as well as work with social workers to address other patient needs related to surgery. This position will also require frequently managing complex scheduling coordination related to securing OR time outside of designated block time in the operating room. S/he supports all functions of the clinical teams including but not limited to: Patient scheduling, telephone encounters, referrals, scanning, filing, authorizations, and billing. The Surgery PC is responsible for the maintenance of the surgery scheduling database and communications regarding data related to pending surgeries. S/he will adhere to the ZSFG telephone standards and is sensitive to the needs of patients, staff and providers at all times. The Surgery PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities. Qualifications Required qualifications: High school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. Strong computer skills, including basic keyboarding skills, and experience with at least two office-type software programs (i.e., Outlook, Work and Excel). Proven ability to navigate through multiple patient record systems. Ability to analyze situations, prioritize and develop solutions and make recommendations. Ability to work independently with minimal supervision. Ability to use good judgment and work independently, at time under the pressure of deadlines. Ability to assess situations, prioritize workload and develop solutions and make recommendations. Excellent customer service and communication/interpersonal skills, both over the telephone and directly. Able to sit at a computer terminal with telephone headphones for extended periods of time. Basic math skills required. Proven ability to deal with a wide variety of individuals; Ability to deal sensitively and effectively with patients. Excellent organizational and problem-solving skills. Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. Demonstrated administrative/office coordination skills. Demonstrated knowledge of medical practice terminology. Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable Referrals (Incoming referral entry) and handling all referral WQs Pend orders Pend smart sets Schedule surgeries Work applicable work queues Enter/edit outside test results Messaging (CRM) if applicable 2 nd calls in CRM if applicable Telephone encounters My open encounter Staff message New message Route Patient advice request to providers (My Chart) Patient Schedule (My Chart) Letters Pools Patient look up Check in process Check out process Comment field Quick note Scanning Preferred qualifications: Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. Bi-lingual or multi-lingual capability (Tagalog, Spanish and Cantonese) strongly preferred Prior experience working with EMR Experience with Epic/Apex strongly preferred. Demonstrated understanding of Ophthalmology terminology and experience in the Department of Ophthalmology
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://iazuqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/CONV_87417BR
Apply URLhttps://iazuqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/CONV_87417BR
First Seen At2026-05-31 17:57:33Z
Last Seen At2026-06-06 19:36:14Z
Last Checked At2026-06-06 19:36:14Z
Last Changed At2026-05-31 17:57:33Z
Inactive At
Source Posted At2026-03-28 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=iazuqy.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T19-34-57-721Z-59ddc5abcdf6a871a8f8be65341758988893a47757f1c9e6ac5fa33dd96c8fbc.json
Event Fields
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Extensions
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font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Demonstrated knowledge of medical practice terminology.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Exhibits teamwork skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.</span></span></li><li style=\"margin-bottom: 13px;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; line-height: 16.1px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable</span></span></li></ul><p><span style=\"background-color: rgb(255, 255, 255); color: rgb(18, 18, 18); font-family: Tahoma;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">&nbsp;</span></span></p><ul style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"list-style-type: none;\">&nbsp;<ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Referrals&nbsp; (Incoming referral entry) and handling all referral WQs</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Pend orders</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Pend smart sets</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Schedule surgeries</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Work applicable work queues</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Enter/edit outside test results</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Messaging (CRM)&nbsp; if applicable</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">2<sup>nd</sup> calls in CRM&nbsp; if applicable</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Telephone encounters</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">My open encounter</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Staff message</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">New message</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Route Patient advice request to providers (My Chart)&nbsp;</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Patient Schedule (My Chart)</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Letters</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Pools</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Patient look up</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Check in process</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Check out process</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Comment field</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Quick note</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Scanning</span></span></li></ul></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Preferred qualifications:</span></span></p><ul><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Bi-lingual or multi-lingual capability (Tagalog, Spanish and Cantonese) strongly preferred</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Prior experience working with EMR Experience with Epic/Apex strongly preferred.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Demonstrated understanding of Ophthalmology terminology and experience in the Department of Ophthalmology</span></span></li></ul>",
    "InternalQualificationsStr": "<p>Required qualifications:</p><ul><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">High school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Strong computer skills, including basic keyboarding skills, and experience with at least two office-type software programs (i.e., Outlook, Work and Excel).&nbsp; Proven ability to navigate through multiple patient record systems.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Ability to analyze situations, prioritize and develop solutions and make recommendations.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Ability to work independently with minimal supervision.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Ability to use good judgment and work independently, at time under the pressure of deadlines.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Ability to assess situations, prioritize workload and develop solutions and make recommendations.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Excellent customer service and communication/interpersonal skills, both over the telephone and directly.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Able to sit at a computer terminal with telephone headphones for extended periods of time.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Basic math skills required.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Proven ability to deal with a wide variety of individuals;</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Ability to deal sensitively and effectively with patients.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Excellent organizational and problem-solving skills.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Demonstrated administrative/office coordination skills.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Demonstrated knowledge of medical practice terminology.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Exhibits teamwork skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.</span></span></li><li style=\"margin-bottom: 13px;\"><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; line-height: 16.1px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable</span></span></li></ul><p><span style=\"background-color: rgb(255, 255, 255); color: rgb(18, 18, 18); font-family: Tahoma;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">&nbsp;</span></span></p><ul style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); color: rgb(18, 18, 18); font-family: Tahoma; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"list-style-type: none;\">&nbsp;<ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Referrals&nbsp; (Incoming referral entry) and handling all referral WQs</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Pend orders</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Pend smart sets</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Schedule surgeries</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Work applicable work queues</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Enter/edit outside test results</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Messaging (CRM)&nbsp; if applicable</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">2<sup>nd</sup> calls in CRM&nbsp; if applicable</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Telephone encounters</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">My open encounter</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Staff message</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">New message</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Route Patient advice request to providers (My Chart)&nbsp;</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Patient Schedule (My Chart)</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Letters</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Pools</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Patient look up</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Check in process</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Check out process</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Comment field</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Quick note</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Scanning</span></span></li></ul></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Preferred qualifications:</span></span></p><ul><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Bi-lingual or multi-lingual capability (Tagalog, Spanish and Cantonese) strongly preferred</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Prior experience working with EMR Experience with Epic/Apex strongly preferred.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"border: 0px; font-size: 14px; margin: 0px; padding: 0px; text-align: left; vertical-align: baseline;\">Demonstrated understanding of Ophthalmology terminology and experience in the Department of Ophthalmology</span></span></li></ul>",
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