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Experience Research Senior Associate

Jpmc Fa Oraclecloud Com CX 1002 · Brooklyn, NY, United States; 03357-4 Metrotech, Brooklyn, NY, US · On Site · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyJpmc Fa Oraclecloud Com CX 1002
TitleExperience Research Senior Associate
Normalized title-
Department / teamConsumer & Community Banking
LocationBrooklyn, NY, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-04 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

CompanyJpmc Fa Oraclecloud Com CX 1002
Sourceed8d7a64-2bb7-4180-aca7-787bf69dab15
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description AI is rapidly transforming customer experience. With Agentic, we have the opportunity to help our customers realize their full financial potential in ways that we are just beginning to imagine. The Digital team is at the forefront of this transformation, building new experiences through a platform approach that supports our Lines of Business. As a Mixed-Methods Research Senior Associate in Digital Channels you will leverage various research methods, analysis, and techniques to identify user needs and translate them into actionable insights and recommendations, in the context of AI-driven/agentic customer experience transformation. Job Responsibilities Lead strategic UX research by identifying opportunities and gaps across product areas and foster product improvements and innovation Plan and manage resources for research projects; align with product timelines and long-term planning Advocate for user needs while considering business goals, success metrics, and downstream implications Collaborate with cross-functional teams to gather information on user needs and desires and create user testing scenarios to further refine the products/features Maintain a forward-looking research agenda focused on how users interact with emerging technologies and how to evaluate innovative concepts Synthesize research findings into compelling artifacts to translate insights into actionable recommendations and drive product strategy Suggest improvements to research processes, document and collaborate with leadership to implement improvements, and boost efficiency in research operations Mentor and guide junior researchers and designers; foster a culture of continuous learning and knowledge sharing within the user experience design team Required Qualifications, Capabilities, and Skills 3+ years or equivalent expertise of work experience in the UX research field Samples of work demonstrating impactful studies (an online research portfolio or work sample links in résumé), especially on strategic UX research projects Demonstrated knowledge of a range of quantitative and qualitative methods, with evidence of implementing findings that improved product or feature design Experience in designing and executing high-quality, complex research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs Demonstrated experience in collaborating with cross-functional teams to propel user-centric decision-making and inform product prioritization Ability to communicate and report research findings through artifacts and presentations Deep understanding of the Design Thinking methodology Familiarity with UX research tools (UserTesting, Dscout, etc.) General understanding of behavioral analytics Familiarity with survey design best practices Preferred Qualifications, Capabilities, and Skills Experience researching/testing user-facing AI/ML applications and workflows Organization Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy. Company Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Full job record

Job ID95f6a71e93f91a9a1f8908ddeea542ca7fe4ae21
Org ID29197936-fa31-4071-953c-a4a68cabdc6e
Source IDed8d7a64-2bb7-4180-aca7-787bf69dab15
Board IDed8d7a64-2bb7-4180-aca7-787bf69dab15
Provideroracle_hcm
Provider Job Key210720266
TitleExperience Research Senior Associate
Normalized Title—
Statusactive
Activeyes
Location TextBrooklyn, NY, United States; 03357-4 Metrotech, Brooklyn, NY, US
DepartmentConsumer & Community Banking
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionNY
CityBrooklyn
Salary RawDescription AI is rapidly transforming customer experience. With Agentic, we have the opportunity to help our customers realize their full financial potential in ways that we are just beginning to imagine. The Digital team is at the forefront of this transformation, building new experiences through a platform approach that supports our Lines of Business. As a Mixed-Methods Research Senior Associate in Digital Channels you will leverage various research methods, analysis, and techniques to identify user needs and translate them into actionable insights and recommendations, in the context of AI-driven/agentic customer experience transformation. Job Responsibilities Lead strategic UX research by identifying opportunities and gaps across product areas and foster product improvements and innovation Plan and manage resources for research projects; align with product timelines and long-term planning Advocate for user needs while considering business goals, success metrics, and downstream implications Collaborate with cross-functional teams to gather information on user needs and desires and create user testing scenarios to further refine the products/features Maintain a forward-looking research agenda focused on how users interact with emerging technologies and how to evaluate innovative concepts Synthesize research findings into compelling artifacts to translate insights into actionable recommendations and drive product strategy Suggest improvements to research processes, document and collaborate with leadership to implement improvements, and boost efficiency in research operations Mentor and guide junior researchers and designers; foster a culture of continuous learning and knowledge sharing within the user experience design team Required Qualifications, Capabilities, and Skills 3+ years or equivalent expertise of work experience in the UX research field Samples of work demonstrating impactful studies (an online research portfolio or work sample links in résumé), especially on strategic UX research projects Demonstrated knowledge of a range of quantitative and qualitative methods, with evidence of implementing findings that improved product or feature design Experience in designing and executing high-quality, complex research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs Demonstrated experience in collaborating with cross-functional teams to propel user-centric decision-making and inform product prioritization Ability to communicate and report research findings through artifacts and presentations Deep understanding of the Design Thinking methodology Familiarity with UX research tools (UserTesting, Dscout, etc.) General understanding of behavioral analytics Familiarity with survey design best practices Preferred Qualifications, Capabilities, and Skills Experience researching/testing user-facing AI/ML applications and workflows Organization Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy. Company Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1002/job/210720266
Apply URLhttps://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1002/job/210720266
First Seen At2026-05-31 18:15:49Z
Last Seen At2026-06-06 11:50:54Z
Last Checked At2026-06-06 11:50:54Z
Last Changed At2026-06-06 11:50:54Z
Inactive At—
Source Posted At2026-06-04 21:02:32Z
Source Updated At—
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    "ExternalDescriptionStr": "<p class=\"paragraph\" style=\"background-color: white; margin: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Sons, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 10pt;\">AI is rapidly transforming customer experience.&nbsp;With Agentic, we&nbsp;have the opportunity to&nbsp;help our customers realize their full financial potential in ways that we are just beginning to imagine.&nbsp;The Digital team is at the forefront of this transformation, building new experiences through a platform approach that supports our Lines of Business.</span><span class=\"eop\" style=\"font-size: 10pt;\">&nbsp;</span></span></p><p class=\"paragraph\" style=\"background-color: white; margin: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Sons, sans-serif;\"><span class=\"eop\" style=\"font-size: 10pt;\">&nbsp;</span></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt;\">As a Mixed-Methods Research Senior Associate in Digital Channels you will </span></span><span style=\"color: rgb(22, 21, 19); font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt;\">leverage various research methods, analysis, and techniques to identify user needs and translate them into actionable insights and recommendations,&nbsp;</span></span><span style=\"color: black; font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt;\">in the context of AI-driven/agentic customer experience transformation.</span></span></p><p style=\"background-color: white; line-height: 18pt; margin: 6pt 0in;\"><span style=\"color: black; font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Job Responsibilities</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white; color: rgb(22, 21, 19); line-height: normal; margin-bottom: 6pt;\"><span style=\"font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt;\">Lead strategic UX research by identifying opportunities and gaps across product areas and foster product improvements and innovation</span></span></li><li><p style=\"background-color: rgb(251, 249, 248); margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt;\"><span style=\"color: rgb(22, 21, 19); font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Plan and manage resources for research projects; align with product timelines and long-term planning</span></span></p></li><li><p style=\"background-color: rgb(251, 249, 248); margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt;\"><span style=\"color: rgb(22, 21, 19); font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Advocate for user needs while considering business goals, success metrics, and downstream implications</span></span></p></li><li><p style=\"background-color: rgb(251, 249, 248); margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt;\"><span style=\"color: rgb(22, 21, 19); font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Collaborate with cross-functional teams to gather information on user needs and desires and create user testing scenarios to further refine the products/features</span></span></p></li><li><p style=\"background-color: rgb(251, 249, 248); margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt;\"><span style=\"color: black; font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Maintain a forward-looking research agenda focused on how users interact with emerging technologies and how to evaluate innovative concepts&nbsp;</span></span></p></li><li><p style=\"background-color: rgb(251, 249, 248); margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt;\"><span style=\"color: rgb(22, 21, 19); font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Synthesize research findings into compelling artifacts to translate insights into actionable recommendations and drive product strategy</span></span></p></li><li><p style=\"background-color: rgb(251, 249, 248); margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt;\"><span style=\"color: rgb(22, 21, 19); font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Suggest improvements to research processes, document and collaborate with leadership to implement improvements, and boost efficiency in research operations</span></span></p></li><li><p style=\"background-color: rgb(251, 249, 248); margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt;\"><span style=\"color: rgb(22, 21, 19); font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Mentor and guide junior researchers and designers; foster a culture of continuous learning and knowledge sharing within the user experience design team</span></span></p></li></ul><p class=\"paragraph\" style=\"background-color: white; margin: 0in 0in 0in 0.5in;\">&nbsp;</p><p class=\"paragraph\" style=\"background-color: white; margin: 0in 0in 0in 0.5in; vertical-align: baseline;\"><span style=\"color: black; font-family: Sons, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 10pt;\"><strong>Required Qualifications, Capabilities, and Skills</strong></span><span class=\"eop\" style=\"font-size: 10pt;\"><strong>&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 6pt;\"><span style=\"font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt;\">3+ years or equivalent expertise&nbsp;</span></span><span style=\"color: rgb(22, 21, 19); font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt;\">of work experience in the UX research field</span></span></li><li style=\"background-color: white; color: rgb(22, 21, 19); line-height: normal; margin-bottom: 6pt;\"><span style=\"font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt;\">Samples of work demonstrating impactful studies (an online research portfolio or work sample links in résumé), especially on strategic UX research projects</span></span></li><li style=\"background-color: white; color: rgb(22, 21, 19); line-height: normal; margin-bottom: 6pt;\"><span style=\"font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt;\">Demonstrated knowledge of a range of quantitative and qualitative methods, with evidence of implementing findings that improved product or feature design</span></span></li><li><p style=\"background-color: rgb(251, 249, 248); line-height: normal; margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt;\"><span style=\"color: rgb(22, 21, 19); font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt;\">Experience in designing and executing high-quality, complex research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs</span></span></p></li><li><p style=\"background-color: rgb(251, 249, 248); line-height: normal; margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt;\"><span style=\"color: rgb(22, 21, 19); font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt;\">Demonstrated experience in collaborating with cross-functional teams to propel user-centric decision-making and inform product prioritization</span></span></p></li><li><p style=\"background-color: rgb(251, 249, 248); line-height: normal; margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt;\"><span style=\"color: rgb(22, 21, 19); font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to communicate and report research findings through artifacts and presentations</span></span></p></li><li><p style=\"background-color: rgb(251, 249, 248); line-height: normal; margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt;\"><span style=\"color: rgb(22, 21, 19); font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt;\">Deep understanding of the Design Thinking methodology</span></span></p></li><li><p style=\"background-color: rgb(251, 249, 248); line-height: normal; margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt;\"><span style=\"color: rgb(22, 21, 19); font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt;\">Familiarity with UX research tools (UserTesting, Dscout, etc.)</span></span></p></li><li><p style=\"background-color: rgb(251, 249, 248); line-height: normal; margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt;\"><span style=\"color: rgb(22, 21, 19); font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt;\">General understanding of behavioral analytics</span></span></p></li><li><p style=\"background-color: rgb(251, 249, 248); line-height: normal; margin-bottom: 6pt; margin-right: 0in; margin-top: 6pt;\"><span style=\"color: rgb(22, 21, 19); font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt;\">Familiarity with survey design best practices</span></span></p></li></ul><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt; margin-left: 0.5in;\">&nbsp;</p><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt; margin-left: 0.5in;\"><span style=\"color: black; font-family: Sons, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 10pt;\"><strong>Preferred Qualifications, Capabilities, and Skills</strong></span><span style=\"font-size: 10pt;\">&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 6pt;\"><span style=\"font-family: Sons, sans-serif;\"><span style=\"font-size: 10pt;\">Experience researching/testing user-facing AI/ML applications and workflows&nbsp;</span></span></li></ul><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\">&nbsp;</p>",
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GET https://api.bluedoor.sh/job-postings/v1/jobs/95f6a71e93f91a9a1f8908ddeea542ca7fe4ae21?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/29197936-fa31-4071-953c-a4a68cabdc6eJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/ed8d7a64-2bb7-4180-aca7-787bf69dab15JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/95f6a71e93f91a9a1f8908ddeea542ca7fe4ae21/eventsJSON

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