Senior Customer Success Manager (F/M/D)

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{
  "id": "1153754",
  "name": "Senior Customer Success Manager (F/M/D)",
  "office": "Bielefeld",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2023-06-14T13:04:16+00:00",
  "seniority": "experienced",
  "department": "Customer Success",
  "occupation": "account_management_non_commissioned",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": null,
      "value": "<em>Do you want to do more than just maintain customer relationships — are you driven to actively grow them and deliver real value? Are you passionate about helping companies unlock their full performance potential? Then join our Customer Success Team!<br></em><br><em>With a high degree of autonomy, strategic responsibility, exciting top-level clients, and an innovative SaaS solution, this is your opportunity to take on a dynamic role in a growing company.</em>"
    },
    {
      "name": "What You Will Do:",
      "value": "<ul><li>You will act as the central point of contact for your national and international clients, providing strategic consulting and driving their long-term success by helping them achieve their goals</li><li>You will support key decision-makers (e.g., program leads, department heads, executive management) to ensure our solution delivers maximum impact</li><li>You will identify opportunities and potential challenges early on and develop tailored action plans — through regular performance reviews and project steering meetings, you help clients reach their targets efficiently</li><li>You will lead targeted training sessions and support clients during implementation to ensure they leverage the full potential of our solution</li><li>You will create target group-specific dashboards and performance reports to support enterprise-wide performance management</li><li>You will present new product features and plan their rollout in close collaboration with the client — always with the goal of maximizing customer value</li><li>You will identify opportunities for account growth and license expansion, contributing to the long-term development of the customer relationship</li></ul>"
    },
    {
      "name": "Who You Are:",
      "value": "<ul><li>You bring at least 3 years of experience as an Account Manager, Management Consultant, or in a similar advisory role — ideally in the B2B SaaS environment</li><li>You have extensive experience working with clients in industrial or manufacturing sectors and a strong background in cost and process optimization</li><li>You think strategically, analyze customer needs, and develop tailored, value-driven solutions</li><li>You are confident communicating at management and executive level, and you know how to proactively engage and retain customers</li><li>You are proficient with CRM systems (e.g., HubSpot) and other modern account management tools</li><li>You are open to occasional business travel</li><li>You are fluent in German and English, both written and spoken</li></ul>"
    },
    {
      "name": "Our Benefits:",
      "value": "<ul><li>Hybrid working model with an office-first approach (60/40) after the onboarding phase</li><li>Flexible working hours that support a healthy work–life balance</li><li>Freedom to choose your preferred work device (macOS or Windows)</li><li>Mentoring and support from competent, experienced colleagues</li><li>A generous learning and development program</li><li>Attractive employee referral program</li><li>Competitive salary, based on your experience and qualifications</li><li>Company pension plan</li><li>A centrally located office in Bielefeld’s historic city center</li><li>Public transport job ticket</li><li>Business bike leasing options</li><li>The opportunity to work remotely from abroad (workation)</li></ul>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Festangestellte"
}