Customer Service Agent

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    "requisitionDescription": "<div><div><p><br></p><p id=\"isPasted\">Summary/Objective</p><p>Provide various services such as wheelchair, security and porter services. Exhibiting exceptional customer&nbsp;</p><p>service and communication skills. Ensure the safety of property and people.&nbsp;</p><p>Essential Functions</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential&nbsp;</p><p>functions.</p><p>1. &nbsp;Agent must be in communication with the supervisor on duty at all times. Will review the daily manning&nbsp;</p><p>and assignment for the day.</p><p>2. &nbsp;Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring&nbsp;</p><p>that all security procedures are met. &nbsp;Agent will take passenger through customs and baggage claim to&nbsp;</p><p>the curb only. Agent will not take passenger past curb into parking lot. When finished, agent must call&nbsp;</p><p>supervisor and return wheelchair to its initial position.</p><p>3. &nbsp;Provide security at different areas (only in the stations where the services are provided).</p><p>1. &nbsp; Checkpoint- Greeting passengers as they form a line, check each passenger&rsquo;s boarding pass,&nbsp;</p><p>ensuring that the correct cities appear, as well as checking for priority classes, time of flight, and&nbsp;</p><p>ensuring that the gate is correct. Agent must also check that each passenger is carrying the&nbsp;</p><p>appropriate amount of baggage per the airline. Agent must ensure that any airport employee&nbsp;</p><p>passing the checkpoint must show a valid ID.</p><p>2. &nbsp;Security at bag room. Ensure that all bags coming from the belt has a valid sticker. Employee&nbsp;</p><p>will remove sticker and place it on the control sheet. The bags will then be place onto a cart (by&nbsp;</p><p>a contracted company, not the employee). Employees must ensure that all bags are accounted&nbsp;</p><p>for.</p><p>3. &nbsp;Security at the assigned gate. Employee will enter the secure area of the jet bridge using their&nbsp;</p><p>employee ID and stand by the door of the airplane and constantly watch both doors to ensure&nbsp;</p><p>that no person without a valid airport ID enters the jet bridge or airplane. Employee will also&nbsp;</p><p>X&nbsp;</p><p>count each cleaner and scan them with the security wand. Employee will fill out a form detailing&nbsp;</p><p>the cleaner count, arrival time of airplane and airplane pushback time.</p><p>4. &nbsp;Security at the ramp for the assigned airline. Employee will receive baggage cart from bag&nbsp;</p><p>room, counting each bag as they are placed onto the airplane. Agent must ensure that there are&nbsp;</p><p>no questionable items placed onto the airplane, and that all bags are accounted for. Agents&nbsp;</p><p>must also ensure that no person (besides ramp workers) are allowed past the airplane&nbsp;</p><p>perimeter.&nbsp;</p><p>4. &nbsp;Porters will stand behind the airline counter awaiting baggage. They will aid the passenger service&nbsp;</p><p>agent or airline employees in weighing the bags, adding a bag tag, and placing bags onto the baggage&nbsp;</p><p>belt. Will make sure no bags are left behind at the counter.</p><p>5. &nbsp;Prevents losses and damage by reporting irregularities</p><p>Competencies</p><p>1. &nbsp;Teamwork Orientation</p><p>2. &nbsp;Stress Management</p><p>3. &nbsp;Ethical Conduct</p><p>4. &nbsp;Good Communication</p><p>5. &nbsp;Customer Service</p><p>Supervisory Responsibility</p><p>This position has no supervisory responsibilities.</p><p>Work Environment</p><p>This job operates at an airport setting and/or outside weather conditions.</p><p>Physical Demands</p><p>This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces&nbsp;</p><p>(tile, concrete, carpet). Requires bend/twist at waist/knees/neck, pulling and pushing to perform various duties.&nbsp;</p><p>The employee occasionally lift and/or move up to 70 pounds.&nbsp;</p><p>Position Type and Expected Hours of Work</p><p>This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with&nbsp;</p><p>different shifts (service provided to customers is 24/7).&nbsp;</p><p>Travel</p><p>No travel is expected for this position.</p><p>Required Education and Experience</p><p>1. &nbsp;High school diploma or GED.</p><p>Additional Eligibility Qualifications</p><p>1. &nbsp;Must exhibit exceptional customer service and communication skills, both verbal and written&nbsp;</p><p>2. &nbsp;As a condition of employment, employee must successfully complete a background investigation and a&nbsp;</p><p>post-offer/pre-employment drug/alcohol test</p><p>3. &nbsp;Must be able to read, write and speak English and/or Spanish.</p><p>4. &nbsp;Maintain a relationship with both employees and clients</p><p>5. &nbsp;Must possess effective interpersonal skills with ability to deal with all levels of personnel and the&nbsp;</p><p>general public in a professional and effective manner; must be able to use initiative and independent&nbsp;</p><p>judgment within established guidelines</p><p>6. &nbsp;Must be able to read and understand all operating and airport procedures and instructions.</p><p>7. &nbsp;Must be able to handle pressure of working with high volume general public (constantly to occasionally&nbsp;</p><p>depending on assignment)</p><p>Security Clearance (if applicable)</p><p>Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.</p><p>Other Duties</p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties&nbsp;</p><p>or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may&nbsp;</p><p>change at any time with or without notice.</p><p><br></p></div></div>\n",
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