Front Office Coordinator

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    "datePosted": "2026-05-20T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Make a Difference. Grow in Your Career. Thrive with Us.</strong></p>\n<p> </p>\n<p><strong>About the Role</strong></p>\n<p><strong>At Mindpath Health</strong>, we’re on a mission to make mental health care more accessible and more human. As a national leader in mental health services, we empower our clinicians, support our teams, and prioritize care that helps people truly thrive.</p>\n<p> </p>\n<p>The <strong>Front Office Coordinator</strong> is a vital member of the Front Office team, supporting both clinicians and patients. This role delivers consistently friendly, high-quality customer service across all patient interactions, helping to create a welcoming, safe, and patient-centered environment. The Front Office Coordinator manages front desk and general administrative functions related to coordinating patient care, utilizing Electronic Health Record and Practice Management systems to maintain accurate, up-to-date records and facilitate effective communication across departments in alignment with Mindpath Health standards.</p>\n<p> </p>\n<p><strong>This role is full-time (40 hours/week, Monday–Friday) onsite in our Temecula office.</strong></p>\n<h2>Responsibilities</h2>\n<p><strong>What You’ll Do</strong></p>\n<ul>\n <li>Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone</li>\n <li>Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner</li>\n <li>Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms</li>\n <li>Collect, verify, and update patient demographic and insurance information</li>\n <li>Assist patients with understanding Mindpath Health policies, procedures, and services</li>\n <li>Recognize situations requiring escalation and use effective de-escalation techniques to support patient safety and satisfaction</li>\n <li>Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning)</li>\n <li>Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement</li>\n <li>Identify patient satisfaction concerns and contribute recommendations for resolution</li>\n <li>Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>What You’ll Bring</strong></p>\n<ul>\n <li>Experience using EMR/EHR and/or practice management systems required</li>\n <li>High school diploma or equivalent</li>\n <li>2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role</li>\n <li>1+ year of customer service experience, preferably in a healthcare setting</li>\n <li>Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing</li>\n <li>Strong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff</li>\n <li>Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges</li>\n <li>Ability to remain calm, professional, and effective when assisting upset patients or families</li>\n <li>Excellent verbal and written communication skills</li>\n <li>Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast-paced environment</li>\n <li>Effective problem-solving skills, sound judgment, and the ability to think independently under pressure</li>\n <li>Ability to work both independently and collaboratively as part of a team</li>\n <li>Commitment to maintaining strict confidentiality of all personal and protected health information</li>\n</ul>\n<p><strong> </strong></p>\n<p><strong>Compensation</strong>The pay rate for this position is $22 per hour.</p>\n<p> </p>\n<p><strong>Why Join Mindpath Health?</strong></p>\n<p>When you join our team, you’re not just accepting a job, you’re stepping into a community built on support, inclusion, and growth.</p>\n<p> </p>\n<p><strong>Benefits & Perks</strong></p>\n<ul>\n <li>Medical, Dental, and Vision coverage</li>\n <li>Employee Assistance Program (EAP)</li>\n <li>Life & Long-Term Disability Insurance</li>\n <li>401(k) with employer match</li>\n <li>Paid time off starting at 15 days per year</li>\n <li>Paid parental leave</li>\n <li>Tuition reimbursement</li>\n</ul>\n<p><strong>About Us</strong></p>\n<p>Mindpath Health is redefining how mental health care is delivered. Today, we operate in more than 100 locations across six states, providing a full range of psychiatric and therapy services via in-person and telehealth appointments. Our team is deeply committed to supporting total health through compassionate, collaborative care.</p>\n<p> </p>\n<p>If you're looking for a purpose-driven organization where your work truly matters, we’d love to meet you.</p>\n<p> </p>\n<p><strong><em>Mindpath Health is proud to be an equal opportunity employer.</em></strong><em> We value diversity and are committed to creating an inclusive environment for all employees.</em></p>",
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