PATIENT CARE REPRESENTATIVE

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><strong>Summary</strong>: &nbsp;This position supports the organization in the following manner:<p>Functions as a liaison between patients and health care providers or agencies in assisting, organizing, coordinating, and providing Outreach and Enrollment Assistance to the uninsured which includes what&rsquo;s available in the Marketplace and Medicaid Expansion.</p><p>Interpreting a foreign language into English and English into a foreign language to facilitate the health care service (if applicable).</p><p><strong>Reports to</strong>: &nbsp;Operations Supervisor</p><p><strong>Supervises</strong>: &nbsp;No</p><p><strong>Dress Requirement</strong>: Business casual or scrubs in accordance with Heart of Ohio Family Health Center&rsquo;s dress code policy&nbsp;</p><p><strong>Work Schedule</strong>: F/T</p><p>Monday through Friday during standard business hours but will include some evenings and weekends as well.</p><p>Times are subject to change due to business necessity</p><p>&nbsp;<strong>Non-Exempt</strong> &nbsp;</p><p><strong>Job Duties</strong>: Essentials considered to the successful performance of this position:</p><ul type=\"disc\"><li>Collects and evaluates information about a patient regarding opportunities to assist in achieving patient/family healthcare coverage needs</li><li>Conduct public education activities to raise awareness about Ohio&rsquo;s Healthcare Marketplace, health insurance coverage options, and Medicaid Expansion</li><li>Contact and secure community presentation locations and recruitment of participants</li><li>Provide information in a fair, accurate and impartial manner that is culturally appropriate</li><li>Educates patient&rsquo;s regarding what is offered based on the needs of the patient</li></ul><ul><li>Researches, and informs and patients about the health care options available</li><li>Accurately and ethically interprets spoken foreign languages into English and English into a foreign language (if applicable)</li><li>Accurately translates written foreign languages into English and English into a foreign language, as assigned (if applicable)</li><li>Accurately, clearly and efficiently documents actions taken and activities performed</li><li>Other related duties as assigned</li></ul><p><strong>Job Qualifications</strong> (Experience, Knowledge, Skills and Abilities)</p><ul type=\"disc\"><li>Willingness to work with all cultural and socioeconomic groups without judgment or bias</li><li>Demonstrates ability to cooperatively work/mediate with all age groups and family groups</li><li>Compliance with the HIPAA law and regulation; ability to confidentially retain information, passing only necessary information to those needed to perform their duty</li><li>Demonstrated ability to accurately and clearly translate, verbal and written, a foreign language into English and English into a foreign language</li><li>Ability to work with minimal supervision and exercise sound independent judgment</li><li>Strong verbal and written communication skills&nbsp;</li><li>Preferred holder of interpreting certificate (if applicable)</li><li>Some experience in community relations/education and public presentation preferred</li><li>Experience in or with community healthcare a plus</li><li>&nbsp;Must be able to work independently as well as with a team</li><li>&nbsp;Reliable transportation a must</li><li>Demonstrates competency in working sensitively and respectfully with people of various cultures and social status</li><li>Knowledge of federal, state and local laws and regulations about health care.</li><li>Ability to communicate (orally and in writing) in a professional manner</li><li>Ability to maintain an established work schedule to ensure dependability and accuracy of work quality&nbsp;</li></ul><p><strong>Equipment Operated</strong>:<br>&nbsp;</p><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td valign=\"top\" style=\"width: 33.3333%;\"><p>Telephone &amp; Fax</p></td><td valign=\"top\" style=\"width: 33.3333%;\"><p>Computer &amp; Printer</p></td><td valign=\"top\" style=\"width: 33.3333%;\"><p>Scanner</p></td></tr><tr><td valign=\"top\" style=\"width: 33.3333%;\"><p>Calculator</p></td><td valign=\"top\" style=\"width: 33.3333%;\"><p>Other office and medical equipment as assigned</p></td><td valign=\"top\" style=\"width: 33.3333%;\"><p>&nbsp;</p></td></tr></tbody></table><p><strong>Facility Environment</strong>:</p><p>Heart of Ohio Family Health operates in multiple locations, in the Columbus, OH area. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All clinical facilities are ADA compliant.</p><p><strong>Physical Demands and Requirements</strong>: these may be modified to accurately perform the essential functions of the position:</p><ul type=\"circle\"><li>Mobility = ability to easily move without assistance</li><li>Bending = occasional bending from the waist and knees</li><li>Reaching = occasional reaching no higher than normal arm stretch</li><li>Lifting/Carry = ability to lift and carry a normal stack of documents and/or files</li><li>Pushing/Pulling = ability to push or pull a normal office environment</li><li>Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly</li><li>Hearing = ability to accurately hear and react to the normal tone of a person&rsquo;s voice&nbsp;</li><li>Visual = ability to safely and accurately see and react to factors and objects in a normal setting</li><li>Speaking = ability to pronounce words clearly to be understood by another individual</li></ul><p><br></p><div><div class=\"fr-view\"><div><div><div><div><div class=\"fr-view\"><div><div><div class=\"fr-view\"><div><div class=\"fr-view\"><div><br></div></div></div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.36.21/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.46.11/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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