Benefits Specialist

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    "ExternalDescriptionStr": "<p style=\"margin-left:0cm\">Are you passionate about supporting employees through every stage of their journey? Calgary Co-op is looking for a detail-oriented and people-first <strong>Benefits Specialist</strong> to join our Human Resources team.</p>\n<p style=\"margin-left:0cm\">In this role, you'll be the go-to expert for employees navigating group benefits, pension programs, and leaves of absence. You'll bring accuracy, empathy, and expertise to every interaction — whether you're onboarding a new employee to their benefits, supporting someone through a disability claim, or partnering with our Ability Management &amp; Wellness team on return-to-work programs.</p>\n<p>&nbsp;</p>\n<p><strong><u>Responsibilities</u></strong></p>\n<p><strong><u>Benefits, Pension, Leave and Disability Administration</u></strong></p>\n<ul>\n <li>Administer employee group benefit and pension programs in accordance with collective agreements, company policies, and applicable legislation.</li>\n <li>Coordinate and administer benefit and pension enrollments, changes, terminations, reinstatements, and coverage adjustments related to employment status changes and all types of leaves, including WCB, LTD, maternity/parental, medical, personal, and unpaid leaves.</li>\n <li>Maintain, audit, reconcile, and monitor employee benefit and pension records, coverage, deductions, and premium payments within the HRIS to ensure accuracy and data integrity.</li>\n <li>Serve as the primary point of contact for employee, manager, and stakeholder inquiries regarding benefit and pension eligibility, coverage, claims, premiums, and leave-related impacts.</li>\n <li>Liaise with benefit carriers, disability providers, pension administrators, payroll, and internal stakeholders to coordinate benefit administration, resolve discrepancies, and support disability claims and return-to-work transitions.</li>\n <li>Partner with the Ability Management &amp; Wellness team to support disability management, accommodation, and return-to-work programs.</li>\n</ul>\n<p>&nbsp;</p>\n<p style=\"margin-left:0cm\"><strong><u>Reporting, Compliance &amp; Continuous Improvement</u></strong></p>\n<ul>\n <li>Prepare reports, conduct audits, and analyze benefit and disability-related data to support plan administration, cost management, budgeting, and compliance monitoring.</li>\n <li>Develop and deliver employee and manager education, training, and communication materials to promote understanding of benefits, pension, and leave programs.</li>\n <li>Support benefits program integration activities, including system testing, enrollment activities, and stakeholder communications.</li>\n <li>Assist with benefit plan reviews, renewals, vendor evaluations, and continuous improvement of benefit and leave administration processes.</li>\n <li>Maintain confidentiality of employee information and ensure all activities comply with applicable legislation, collective agreements, and privacy requirements.</li>\n <li>Stay current on industry trends, legislative changes, and best practices related to benefits, disability management, pension, and leave management.</li>\n <li>Participate in Health, Safety and Environment (HSE) initiatives and promote compliance with policies and legislation.</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong><u>Qualifications</u></strong></p>\n<p><strong>Required</strong></p>\n<ul>\n <li>Three (3) to five (5) years of experience in employee benefits administration.</li>\n <li>Customer-focused orientation with a commitment to providing exceptional service.</li>\n <li>Experience administering group benefit plans, disability programs, and leave-related benefits.</li>\n <li>Experience conducting benefit reviews, audits, and data analysis.</li>\n <li>Knowledge of Oracle Cloud or an equivalent Human Resources Information System (HRIS).</li>\n <li>Strong attention to detail with a high degree of accuracy.</li>\n <li>Excellent written, verbal, and interpersonal communication skills.</li>\n <li>Demonstrated ability to maintain confidentiality and exercise diplomacy, tact, and professionalism.</li>\n <li>Ability to work independently and collaboratively in a fast-paced environment.</li>\n <li>Strong analytical, problem-solving, organizational, and time-management skills.</li>\n <li>Experience interpreting policies, procedures, and collective agreement provisions related to benefits and leaves.</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>Preferred</strong></p>\n<ul>\n <li>Related post-secondary education in Human Resources, Business Administration, or a related field.</li>\n <li>Certified Employee Benefit Specialist (CEBS).</li>\n <li>Experience working within a unionized environment and interpreting Collective Agreements.</li>\n <li>Experience administering WCB, disability, and leave management programs.</li>\n <li>Experience working in a retail, distribution, or multi-location organization.</li>\n <li>Knowledge of pension administration and group insurance programs.</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>About Calgary Co-op&nbsp;</strong></p>\n<p>www.calgarycoop.com&nbsp;</p>\n<p>Owned by members, Calgary Co-op is one of the largest retail co-operatives in North America, proudly serving Calgary and surrounding communities. With a focus on exceptional customer service, community investment, and employee engagement, we are committed to creating a workplace where our team members can thrive and grow.</p>\n<p>&nbsp;</p>\n<p><strong>We thank all applicants for their interest; however, only those applicants considered for an interview will be contacted.</strong></p>\n<p>&nbsp;</p>",
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