Director of Janitorial Operations (56999)

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    "description": "<p>We are seeking a leader with <strong>janitorial/floorcare management experience</strong> to oversee cleaning contracts across multiple locations. If you&rsquo;ve managed crews, executed floorcare projects, and worked directly with clients in facility services, this is the next step in your career.</p>\n\n<p>Job Overview:</p>\n\n<p>The&nbsp; Director of Janitorial Operations oversees the execution of contract deliverables, client satisfaction, and financial performance for assigned accounts.</p>\n\n<p>&nbsp;</p>\n\n<p>Primary Responsibilities:</p>\n\n<ul>\n\t<li>Serve as the main point of contact for all client-related issues.</li>\n\t<li>Manage the P&amp;L for contracts, reviewing monthly financial reports for accuracy and continuous improvement.</li>\n\t<li>Participate in weekly/monthly KPI, P&amp;L, operations, and maintenance calls.</li>\n\t<li>Adhere to, track and analyze data to support performance management (KPI&rsquo;s and SLA&rsquo;s).</li>\n\t<li>Lead weekly one-on-one meetings with direct reports.</li>\n\t<li>Develop and execute strategies to deliver quality services across all client locations, including creating a monthly visit calendar for routine client contact and account supervision.</li>\n\t<li>Plan, execute, and bill for wet work projects using Salesforce Field Service and work order management systems.</li>\n\t<li>Conduct weekly store visits based on account size and provide reports to clients and direct reports.</li>\n\t<li>Drive add-on sales and project work for new and existing customers, training QA Managers on the process.</li>\n\t<li>Respond to all requests within a timely manner and provide action plans within 24 hours.</li>\n\t<li>Acknowledge customer emails and/or phone calls within 3 hours.</li>\n\t<li>Update Account Manager with IVR changes if applicable.</li>\n\t<li>Approve expense reports in Paycom.</li>\n\t<li>Review daily IVR reports.</li>\n\t<li>Handle confidential and sensitive information with discretion.</li>\n\t<li>Recommend and implement new or modified systems and programs in collaboration with clients.</li>\n\t<li>Meet with clients and contractors to plan, organize, and adjust services as needed.</li>\n\t<li>Monitor workflow and quality to ensure timely completion and adherence to company standards.</li>\n\t<li>Submit equipment repair requests same day as needed and follow up for status updates.</li>\n\t<li>Assign tasks to staff and assume Quality Assurance Manager responsibilities when needed.</li>\n\t<li>Prepare and review performance evaluations for direct reports.</li>\n\t<li>Interview independent contractors for bids and services, with VP of Operations approval.</li>\n\t<li>Conduct in-person visits or ride-alongs with direct reports monthly.</li>\n\t<li>Perform other duties as assigned by management.</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n",
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