Guest Services Representative (Full Time) (35551)

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    "description": "<p><strong>JOB DESCRIPTION SUMMARY</strong><br />\nAccommodates guest of the Hotel by performing the following duties.<br />\n<br />\n<strong>ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)</strong></p>\n<ul>\n\t<li>Monitor and analyze room inventory to maximize occupancy and increase average rate.</li>\n\t<li>Answers the telephone using appropriate greeting.</li>\n\t<li>Process guest telephone request in a timely manner</li>\n\t<li>Understand and implementing new and existing front office procedures.</li>\n\t<li>Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice, Use positive body language.</li>\n\t<li>Computes bill, collects payment, and makes changes for guest, verify and imprint credit card for authorization using VISA NET.</li>\n\t<li>Help train new and existing employees for the efficient operation of the department.</li>\n\t<li>Assigned reservation based on resort availability and guest preference. Give choice of smoking or non-= smoking room, and notify guest of check in and out time.</li>\n\t<li>Keeps records of room availability and guest s accounts, and Deposits guests valuables in hotel safe deposit box..</li>\n\t<li>Memorize and communicate deposit and guarantee policies. Issue room keys, and escort instructions to bellhop.</li>\n\t<li>Responsible for accurately processing transactions.</li>\n\t<li>Carries out responsibilities in accordance with the organizations polices, procedures.</li>\n\t<li>Responsibilities include assistants to train Guest Representatives I in taking reservations and operating Computer terminals and printers to store and receive reservation data.</li>\n</ul>\n\n<p><br />\n<br />\n<strong>SUPERVISORY RESPONSIBILITIES</strong><br />\nNone<br />\n<br />\n<strong>GAMING EXPERIENCE NOT REQUIRED</strong></p>",
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