Senior Customer Experience Manager (R-19304)

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  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Florham Park - New Jersey - United States",
    "city": null,
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    "country": "United States",
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      "United States"
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  "remote_policy": "hybrid",
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{
  "lists": [
    {
      "text": "Essential Key Responsibilities",
      "content": "<div>\n\n<li data-pm-slice=\"1 1 []\">Conduct organizational assessments through stakeholder engagement across the ecosystem.</li>\n<li data-pm-slice=\"1 1 []\">Develop and execute Customer Experience strategies aligned with corporate priorities.</li>\n<li data-pm-slice=\"1 1 []\">Lead Customer Experience transformation planning, including pilots, communication, training, engagement, metrics, and governance reviews.</li>\n<li data-pm-slice=\"1 1 []\">Own CX governance model, ensuring accountability, performance tracking, and executive visibility.</li>\n<li data-pm-slice=\"1 1 []\">Establish advanced VoC strategy and analytics, ensuring insights influence executive decisions and product roadmap planning.</li>\n<li data-pm-slice=\"1 1 []\">Provide thought leadership and coaching to senior stakeholders and business leaders to increase CX maturity.</li>\n<li data-pm-slice=\"1 1 []\">Oversee customer journey architecture and continuous improvement across critical journeys.</li>\n<li data-pm-slice=\"1 1 []\">Partner with Product, Client Success, Marketing, and Operations leadership to integrate CX into operating models.</li>\n<li data-pm-slice=\"1 1 []\">Additional duties as assigned.</li>\n\n</div>"
    },
    {
      "text": "Education and Experience",
      "content": "<div>\n\n<li data-pm-slice=\"1 1 []\">Bachelor’s&nbsp;Required</li>\n<li data-pm-slice=\"1 1 []\">8 to 12 years of experience</li>\n\n</div>"
    },
    {
      "text": "Essential Skills and/or Certifications",
      "content": "<div>\n\n<li data-pm-slice=\"1 1 []\">Bachelor’s degree in Business Administration, Marketing, or related disciplines.</li>\n<li data-pm-slice=\"1 1 []\">At least 8 years of experience in supporting customer experience strategy</li>\n<li data-pm-slice=\"1 1 []\">Strategic agility with the ability to align CX initiatives to enterprise priorities.</li>\n<li data-pm-slice=\"1 1 []\">Strong group facilitation skills with the ability to guide co-creation and stakeholder alignment.</li>\n<li data-pm-slice=\"1 1 []\">Advanced data interpretation skills to translate insights into CX actions.</li>\n<li data-pm-slice=\"1 1 []\">Design Thinking / Human-Centered Design experience.</li>\n<li data-pm-slice=\"1 1 []\">Ability to create visual models and artifacts that translate concepts into actionable designs.</li>\n<li data-pm-slice=\"1 1 []\">Customer Journey Mapping expertise using data and research to identify gaps and opportunities.</li>\n<li data-pm-slice=\"1 1 []\">Strong strategic thinking and executive communication skills.</li>\n<li data-pm-slice=\"1 1 []\">Experience driving transformation in complex, global organizations.</li>\n<li data-pm-slice=\"1 1 []\">Strong stakeholder management and influencing skills at senior levels.</li>\n<li data-pm-slice=\"1 1 []\">CCXP certification preferred.</li>\n<li data-pm-slice=\"1 1 []\">Proficiency in Microsoft Office Suite skills</li>\n<li data-pm-slice=\"1 1 []\">Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.</li>\n<li data-pm-slice=\"1 1 []\">Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.</li>\n<li data-pm-slice=\"1 1 []\">Where applicable, fluency in English and languages relevant to the working market.</li>\n<li data-pm-slice=\"1 1 []\">Willingness to travel internationally as required.</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1779818860014,
  "updatedAt": null,
  "categories": {
    "team": "Sales Support",
    "location": "Florham Park - New Jersey - United States",
    "commitment": "Employee: Full Time",
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