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Lead Customer Service Representative

6e615a9e B347 494c A888 Ec5faef0a2bc 19000101 000001 · Oxnard, Ventura, CA, US, Ventura, CA · Active · $27–$30 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company6e615a9e B347 494c A888 Ec5faef0a2bc 19000101 000001
TitleLead Customer Service Representative
Normalized title-
Department / team-
LocationOxnard, CA, United States
Work model-
Employment typeFull Time
Salary$27–$30 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 6e615a9e B347 494c A888 Ec5faef0a2bc 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Oxnard.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company6e615a9e B347 494c A888 Ec5faef0a2bc 19000101 000001
Sourcedc3dfe51-3879-4976-a41c-1a8c8d318017
ATS providerADP Workforce Now Recruiting

Description

Who We Are At West Pak, being a family owned and operated company means, among other things, respect, integrity, support, and commitment to excellence. Our dedication starts with how we respect the land and the people who work it and carries over into the way in which we conduct all business. This same thoughtful care goes into how we handle our precious cargo. Our avocados are harvested at exactly the right time, packed to perfection, and delivered fresh for enjoyment worldwide. Summary The Customer Service Lead serves as a hands on functional leader responsible for guiding daily customer service operations while also coordinating scheduling for the Customer Service Representatives (CSRs) at the Ventura office, such as reviewing time off requests or weekly timecards for accuracy. This role provides day-to-day leadership while partnering closely with the Vice President of Sales and Business Development, who maintains direct management responsibility for the team. Primary Duties & Responsibilities Team Leadership & Operations Provide daily direction, workflow coordination, and hands on leadership to 3 Customer Service Representatives (CSRs). Serve as the first escalation point for complex customer issues, order discrepancies, and service concerns. Support performance management processes, including coaching, feedback, and training, in partnership with the Vice President of Sales and Business Development Monitor team productivity, service levels, and key performance indicators, ensuring consistent service excellence. Drive a high-performance, accountable, and collaborative team environment. Customer Service Excellence Oversee order entry accuracy, fulfillment coordination, and communication with key accounts. Ensure compliance with retailer requirements, EDI standards, and customer-specific processes. Partner with Sales to support key account strategies, retention, and service alignment. Serve as a cross-functional liaison between Customer Service, Sales, Operations, and Finance. EDI & Systems Oversight Lead administration and continuous improvement of EDI platforms and customer portals Identify system improvements and process enhancements. CSR Payroll/Scheduling Coordination Oversee scheduling and payroll-related coordination for the CSR team, ensuring accuracy of timekeeping inputs, PTO requests, approvals, and alignment with company policies. Collections Monitor and support customer collections activities, including outreach on past-due accounts in coordination with Accounting. Ensure documentation, compliance, and process consistency across collections workflows. Process Improvement & Reporting Analyze operational data and generate reports to identify trends, risks, and improvement opportunities. Lead initiatives to improve efficiency, accuracy, and customer satisfaction. Standardize procedures, documentation, and training materials for CSRs. Support audits, compliance initiatives, and internal controls. Education & Experience Associate’s degree required; Bachelor’s degree in Business, Communications, or related field preferred. 5+ years of customer service experience, with 2+ years in a senior, lead, or supervisory capacity. Experience in produce, food distribution, or perishable goods strongly preferred. Experience with EDI systems, retailer portals, and order management/ERP platforms required. Exposure to payroll coordination, timekeeping systems, or workforce administration preferred. Experience supporting collections or accounts receivable processes a plus. Skills & Competencies Strong leadership presence with the ability to influence without direct authority. Advanced problem-solving and escalation management skills. Strong understanding of customer service operations, EDI processes, and compliance requirements. High attention to detail with strong organizational and multitasking capabilities. Effective communicator with strong interpersonal skills across all levels. Analytical mindset with data-driven decision-making ability. Proficiency in Microsoft Office (Excel, Word, Outlook) and ERP/order management systems. Positive, solutions-oriented, and adaptable in a fast-paced environment. Physical Requirements / Working Conditions The essential functions of this job require frequent sitting for prolonged periods of time as well as occasional standing and walking. Sensory demands require the ability to constantly hear and talk, both in person and by phone, and the ability to use a computer, calculator, and standard office equipment. Specific vision acuity required by this job includes close vision, the ability to adjust focus, and color vision when inspecting products. Physical demands include bending, stooping, and reaching above and below shoulder level in order to access records, as well as lifting and carrying files and documents typically weighing less than 25 pounds, with or without assistance. Monday through Friday 7am-4pm, with some flexibility for overtime as needed

Full job record

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TitleLead Customer Service Representative
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Department—
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CountryUnited States
RegionCA
CityOxnard
Salary Raw27 To 30 (USD) Hourly
Salary Min27
Salary Max30
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First Seen At2026-06-06 12:29:49Z
Last Seen At2026-06-06 12:29:49Z
Last Checked At2026-06-06 12:29:49Z
Last Changed At2026-06-06 12:29:49Z
Inactive At—
Source Posted At2026-06-05 21:56:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:center;' data-pasted=\"true\"><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><strong><u><span style='font-family:\"Calibri\",sans-serif;'>Who We Are</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>At West Pak, being a family owned and operated company means, among other things, respect, integrity, support, and commitment to excellence. 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Our avocados are harvested at exactly the right time, packed to perfection, and delivered fresh for enjoyment worldwide.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><strong><u><span style='font-family:\"Calibri\",sans-serif;'>Summary</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>The Customer Service Lead serves as a hands on functional leader responsible for guiding daily customer service operations while also coordinating scheduling for the Customer Service Representatives (CSRs) at the Ventura office, such as reviewing time off requests or weekly timecards for accuracy. This role provides day-to-day leadership while partnering closely with the Vice President of Sales and Business Development, who maintains direct management responsibility for the team.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><strong><u><span style='font-family:\"Calibri\",sans-serif;'>Primary Duties &amp; Responsibilities</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><strong><span style='font-family:\"Calibri\",sans-serif;'>Team Leadership &amp; Operations</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Provide daily direction, workflow coordination, and hands on leadership to 3 Customer Service Representatives (CSRs).</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Serve as the first escalation point for complex customer issues, order discrepancies, and service concerns.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Support performance management processes, including coaching, feedback, and training, in partnership with the Vice President of Sales and Business Development</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Monitor team productivity, service levels, and key performance indicators, ensuring consistent service excellence.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Drive a high-performance, accountable, and collaborative team environment.</span></li></ul><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><strong><span style='font-family:\"Calibri\",sans-serif;'>Customer Service Excellence</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Oversee order entry accuracy, fulfillment coordination, and communication with key accounts.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Ensure compliance with retailer requirements, EDI standards, and customer-specific processes.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Partner with Sales to support key account strategies, retention, and service alignment.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Serve as a cross-functional liaison between Customer Service, Sales, Operations, and Finance.</span></li></ul><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><strong><span style='font-family:\"Calibri\",sans-serif;'>EDI &amp; Systems Oversight</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Lead administration and continuous improvement of EDI platforms and customer portals&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Identify system improvements and process enhancements.</span></li></ul><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><strong><span style='font-family:\"Calibri\",sans-serif;'>CSR Payroll/Scheduling Coordination</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Oversee scheduling and payroll-related coordination for the CSR team, ensuring accuracy of timekeeping inputs, PTO requests, approvals, and alignment with company policies.</span></li></ul><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><strong><span style='font-family:\"Calibri\",sans-serif;'>Collections</span></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;'>Monitor and support customer collections activities, including outreach on past-due accounts in coordination with Accounting.</span></li></ul></div><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Ensure documentation, compliance, and process consistency across collections workflows.</span></li></ul><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><strong><span style='font-family:\"Calibri\",sans-serif;'>Process Improvement &amp; Reporting</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Analyze operational data and generate reports to identify trends, risks, and improvement opportunities.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Lead initiatives to improve efficiency, accuracy, and customer satisfaction.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Standardize procedures, documentation, and training materials for CSRs.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Support audits, compliance initiatives, and internal controls.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><strong><span style='font-family:\"Calibri\",sans-serif;'>Education &amp; Experience</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Associate&rsquo;s degree required; Bachelor&rsquo;s degree in Business, Communications, or related field preferred.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>5+ years of customer service experience, with 2+ years in a senior, lead, or supervisory capacity.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Experience in produce, food distribution, or perishable goods strongly preferred.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Experience with EDI systems, retailer portals, and order management/ERP platforms required.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Exposure to payroll coordination, timekeeping systems, or workforce administration preferred.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Experience supporting collections or accounts receivable processes a plus.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><strong><span style='font-family:\"Calibri\",sans-serif;'>Skills &amp; Competencies</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Strong leadership presence with the ability to influence without direct authority.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Advanced problem-solving and escalation management skills.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Strong understanding of customer service operations, EDI processes, and compliance requirements.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>High attention to detail with strong organizational and multitasking capabilities.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Effective communicator with strong interpersonal skills across all levels.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Analytical mindset with data-driven decision-making ability.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Proficiency in Microsoft Office (Excel, Word, Outlook) and ERP/order management systems.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Positive, solutions-oriented, and adaptable in a fast-paced environment.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;'><strong><u><span style='font-family:\"Calibri\",sans-serif;color:black;'>Physical Requirements / Working Conditions</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;'><span style='font-family:\"Calibri\",sans-serif;color:black;'>The essential functions of this job require frequent sitting for prolonged periods of time as well as occasional standing and walking. Sensory demands require the ability to constantly hear and talk, both in person and by phone, and the ability to use a computer, calculator, and standard office equipment. Specific vision acuity required by this job includes close vision, the ability to adjust focus, and color vision when inspecting products. Physical demands include bending, stooping, and reaching above and below shoulder level in order to access records, as well as lifting and carrying files and documents typically weighing less than 25 pounds, with or without assistance.</span></p>\n<br/>Monday through Friday 7am-4pm, with some flexibility for overtime as needed",
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