Director, GTM Product Management (CX)

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    "ExternalDescriptionStr": "<p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</span></span></p><p>&nbsp;</p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\"><strong>Are you an experienced and results-driven professional looking for a challenging leadership role?</strong></span></span></p><p>&nbsp;</p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\"><strong>About this Role:</strong></span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">The Director, Business Product Management (GTM) is a strategic leadership role that will lead the strategy, development, and lifecycle management of AI-enabled Customer Experience (CX) and Go-To-Market (GTM) offerings. This role is responsible for translating market demand, client needs, and emerging AI capabilities into differentiated, scalable solutions that drive revenue growth, client outcomes, and competitive advantage.</span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">The position blends product strategy, market activation, and client-centric solutioning, ensuring offerings are commercially viable, technologically forward, and aligned to evolving CX transformation priorities.</span></span></p><p>&nbsp;</p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\"><strong>Responsibilities:</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Lead a portfolio of transformation initiatives aligned to go-to-market (GTM) strategy, with a focus on driving revenue growth, improving sales effectiveness, and enhancing client engagement</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Translate market trends, competitive intelligence, and client insights into actionable programs that strengthen positioning, increase win rates, and support pipeline expansion</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Partner with senior leadership to define and execute a GTM roadmap, including prioritization of markets, solutions, investments, and commercial strategies</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Develop and enable sales and market-facing teams with differentiated messaging, value propositions, and solution narratives aligned to evolving client demands in CX</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Identify and integrate AI-driven capabilities and digital innovations into GTM strategies to enhance solution differentiation, scalability, and client outcomes</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Drive alignment between product, delivery, and sales organizations to ensure offerings are market-relevant, competitive, and positioned for growth</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Manage strategic vendor and ecosystem partnerships to enhance solution breadth, accelerate innovation, and support scalable GTM execution</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Establish and track KPIs tied to revenue growth, pipeline generation, win rates, client satisfaction, and GTM performance outcomes; leverage insights to continuously refine strategy</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Influence senior stakeholders and lead cross-functional teams to align priorities, accelerate execution, and deliver measurable growth and market impact</span></span></li></ul><p>&nbsp;</p><p>&nbsp;</p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\"><strong>Requirements:</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">10+ years of experience in transformation, Go-To-Market (GTM) strategy, sales enablement, or operations within enterprise environments</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Proven success leading cross-functional transformation initiatives that drive revenue growth and measurable business impact</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Demonstrated ability to build, scale, and optimize GTM strategies, including sales effectiveness, solution positioning, and client engagement</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Strong expertise in AI-enabled CX solutions, including automation, analytics, and digital customer engagement</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Experience developing and commercializing client-centric offerings in CX, BPO, shared services, or transaction-processing environments</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Deep understanding of market trends, competitive positioning, and customer needs within CX and digital transformation</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Strong executive communication and stakeholder influence skills across sales, product, technology, and delivery teams</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Bachelor’s degree required; advanced degree preferred</span></span></li></ul><p style=\"margin-left: 0.5in;\">&nbsp;</p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\"><strong>Flexible Working</strong></span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.</span></span><br><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">In this role, you can expect the following working conditions:</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Remote work: Enjoy the convenience of working from home and maximize your time.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Flexible Working Hours: Flex the times you work during the day, allowing you to balance your home life and work.</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\"><strong>Working For You</strong></span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Perks and rewards designed for you:</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit your needs and start on the first day of employment.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Retirement Savings: We support you as you invest in your future.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\"><strong>Join Us</strong></span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Bring your authentic self to work.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Grow and thrive, both personally and professionally</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Make a difference with our clients, in our communities, and with the millions of people we support.</span></span></li></ul><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best.&nbsp;</span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">&nbsp;</span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\"><strong>Pay Transparency:</strong>&nbsp;</span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 107%;\">Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.&nbsp; For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $160,000 - $180,000.</span></span></p>",
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