Senior Customer Success Manager

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{
  "id": "2655143",
  "name": "Senior Customer Success Manager",
  "office": "Denver, Colorado",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-06-02T17:16:17+00:00",
  "seniority": "experienced",
  "department": "Customer Experience C&E",
  "occupation": "customer_training",
  "subcompany": "EQS Group Inc.",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "JOIN OUR TEAM",
      "value": "Join EQS as a <strong>Senior Customer Success Manager </strong>and partner with enterprise compliance leaders who are building stronger, more transparent organizations. In this role, you will own strategic relationships with high-value customers, guide complex compliance technology transformations, and help shape how EQS scales Customer Success in North America. You will combine executive advisory, commercial ownership, and cross-functional leadership to make customer impact measurable and lasting. <br> <br><strong>EQS Group</strong> is a leading international cloud software provider in the areas of <strong>Compliance & Ethics, Data Privacy, Sustainability Management, and Investor Relation</strong>s. We help thousands of companies worldwide to cultivate trust by simplifying complex processes, ensuring transparency, and enabling clear communication with stakeholders.    <br> <br>Our success is built on our people. We bring together talented individuals who care about doing meaningful work, take pride in what they do, and support one another to achieve more together. We believe <strong>passion and trust</strong> aren’t just values — they’re at the core of how we operate, every day. <br><br>Our mission is to <strong>Create Trusted Companies.</strong> If you share our passion for our mission, we’d love to have you help us turn it into reality."
    },
    {
      "name": "OUR CULTURE DRIVES OUR BENEFITS",
      "value": "<ul><li><span><span><strong>You count</strong>. </span></span><span><span>A trustworthy environment for continuous self-improvement. Personal development goals, with time and guidance on achieving them, along with regular feedback from your team lead</span><span> and access to internal and external training. We support you in setting yourself up for success.   </span></span></li><li><span><span><strong>We live our values every day</strong>. </span></span><span><span>A high degree of personal responsibility. You can take ownership of a wide range of tasks, explore the areas you like working in, and find your way to make an impact. </span></span></li><li><span><span><strong>Great atmosphere</strong>. </span></span><span><span>We cultivate a dynamic culture where shared goals bring us together. From unforgettable company events to volunteering initiatives, we inspire and empower each other to make a positive impact.</span></span></li><li><span><span><strong>Highly </strong></span><span><strong>competitive benefits package</strong> </span></span><span><span>at EQS USA, you will be eligible for an extensive benefits package including health/dental/vision/life insurance, 401k plan, FSA, and many more. </span></span></li></ul>"
    },
    {
      "name": "YOUR IMPACT",
      "value": "<div style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-family:'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-weight:400;background-color:rgb(255,255,255);\"><p style=\"margin:auto 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;\"><span style=\"margin:0px;padding:0px;\">As we continue to grow our North American presence, this role is critical to helping enterprise customers realize the full value of </span></span><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">EQS Compliance & Ethics solutions</span></span><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;\"><span style=\"margin:0px;padding:0px;\">. You will act as a trusted advisor to senior stakeholders, drive adoption across complex organizations, and contribute to the next stage of our Customer Success practice.</span></span><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;background-color:rgb(198,198,198);\"> </span></p><ul style=\"list-style-type:disc;margin-left:0px;\"><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Own and develop a portfolio </span></span><span style=\"margin:0px;padding:0px;line-height:16px;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">of<strong> 15</strong>–25 strategic enterprise accounts</span></span><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">, including complex, multi-product customers with significant growth and retention potential. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Build trusted relationships with C-level and senior compliance stakeholders, including Chief Compliance Officers, General Counsel, Chief Risk Officers, and executive sponsors. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Lead executive business reviews and success planning that connect EQS solutions to measurable outcomes such as risk reduction, regulatory readiness, program efficiency, and stronger ethical cultures. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Drive enterprise adoption across business units, geographies, and user groups by leading change management, enablement, governance models, and champion networks. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Develop multi-year account strategies, identify expansion opportunities, and partner with Sales on complex renewals, module expansions, geographic rollouts, and enterprise-wide consolidations. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Represent the voice of enterprise customers in cross-functional discussions with Product, Sales, Professional Services, Support, Legal, and Marketing. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Lead high-impact escalations with clear communication, executive accountability, and a strong focus on long-term customer trust. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Mentor other Customer Success team members by sharing enterprise account strategies, executive engagement practices, and scalable playbook improvements. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Contribute to customer advisory boards, case studies, webinars, and selected industry-facing initiatives as an EQS representative. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Travel occasionally for strategic customer meetings, customer advisory boards, executive business reviews, and industry events.</span></span></li></ul></div><p style=\"margin:auto 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;\"><span style=\"margin:0px;padding:0px;\">Be part of an exciting journey and</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">contribute to our success story of becoming the leading provider of digital compliance and governance solutions. </span></span><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);background-color:rgb(198,198,198);\"> </span></p>"
    },
    {
      "name": "THIS IS YOU",
      "value": "<div style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-family:'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-weight:400;background-color:rgb(255,255,255);\"><p style=\"margin:auto 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">Must have</span></span><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;background-color:rgb(198,198,198);\"> </span></p><ul style=\"list-style-type:disc;margin-left:0px;\"><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">6–8+ years of </span></span><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\"><strong>experience </strong>in enterprise Customer Success, Strategic Account Management, Management Consulting, or a comparable customer-facing advisory role. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Proven success managing strategic enterprise accounts, ideally with portfolios including customers above</span></span><span style=\"margin:0px;padding:0px;line-height:16px;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">$250K ARR</span></span><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">, and a strong track record in retention, expansion, and value realization. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Executive presence and the ability to advise, influence, and build trust with C-suite and senior stakeholders in complex organizations. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Strong understanding of compliance, ethics, risk management, legal operations, regulatory technology, or adjacent enterprise SaaS environments. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Experience building business cases, defining success metrics, running executive business reviews, and translating product usage into measurable customer outcomes. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Strong cross-functional leadership skills, with the ability to coordinate internal teams around complex customer needs, escalations, renewals, and growth opportunities. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Confident working with CSM and revenue platforms such </span></span><span style=\"margin:0px;padding:0px;line-height:16px;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">as<strong> Gainsight</strong>, Salesforce</span></span><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">, or comparable systems. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Fluent English communication skills, written and spoken, </span></span><span style=\"margin:0px;padding:0px;line-height:16px;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">at<strong> </strong>C1 level or higher</span></span><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Willingness to travel occasionally for strategic customer engagements, advisory boards, and industry events. </span></span></li></ul><p style=\"margin:auto 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">Nice to have</span></span><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;background-color:rgb(198,198,198);\"> </span></p><ul style=\"list-style-type:disc;margin-left:0px;\"><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Experience supporting global enterprise deployments, multi-stakeholder change management, or large-scale SaaS adoption programs. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Familiarity with regulatory frameworks such as the EU Whistleblower Directive, SOX, FCPA, GDPR, SEC whistleblower programs, or related ethics and compliance standards. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Background in compliance program assessment, maturity modeling, risk advisory, or value consulting. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Experience mentoring CSMs, contributing to CS playbooks, or leading team-wide improvement initiatives. </span></span></li><li style=\"margin-left:24px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;\"><span style=\"margin:0px;padding:0px;\">Thought leadership, customer advisory board,webinar, or industry speaking experience in compliance, ethics, risk, or enterprise SaaS.</span></span></li></ul></div><p style=\"margin:0px;padding:0px;font-weight:normal;font-style:normal;background-color:rgb(255,255,255);text-align:left;\"><span style=\"margin:0px;padding:0px;font-size:14px;line-height:15px;font-family:Arial, Helvetica, sans-serif;\"><span style=\"margin:0px;padding:0px;\"> </span></span><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;\"><span style=\"margin:0px;padding:0px;\"> </span><br style=\"margin:0px;padding:0px;\"></span><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">Join </span><span style=\"margin:0px;padding:0px;\">the</span><span style=\"margin:0px;padding:0px;\"> EQS Group </span><span style=\"margin:0px;padding:0px;\">team</span><span style=\"margin:0px;padding:0px;\"> and </span><span style=\"margin:0px;padding:0px;\">be</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">part</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">of</span><span style=\"margin:0px;padding:0px;\"> a </span><span style=\"margin:0px;padding:0px;\">welcoming</span><span style=\"margin:0px;padding:0px;\"> and </span><span style=\"margin:0px;padding:0px;\">forward thinking</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">workplace</span><span style=\"margin:0px;padding:0px;\">.</span></span><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;\"><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">We</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">embrace</span><span style=\"margin:0px;padding:0px;\"> a </span><span style=\"margin:0px;padding:0px;\">wide</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">range</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">of</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">experiences</span><span style=\"margin:0px;padding:0px;\"> and </span><span style=\"margin:0px;padding:0px;\">perspectives</span><span style=\"margin:0px;padding:0px;\"> and </span><span style=\"margin:0px;padding:0px;\">are</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">committed</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">to</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">fostering</span><span style=\"margin:0px;padding:0px;\"> an inclusive </span><span style=\"margin:0px;padding:0px;\">environment</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">where</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">every</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">team</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">member</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">can</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">thrive</span><span style=\"margin:0px;padding:0px;\">. </span><span style=\"margin:0px;padding:0px;\">We</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">are</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">proud</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">to</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">be</span><span style=\"margin:0px;padding:0px;\"> an </span><span style=\"margin:0px;padding:0px;\">equal</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">opportunity</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">employer</span><span style=\"margin:0px;padding:0px;\"> and </span><span style=\"margin:0px;padding:0px;\">encourage</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">individuals</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">from</span><span style=\"margin:0px;padding:0px;\"> diverse </span><span style=\"margin:0px;padding:0px;\">backgrounds</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">to</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">apply</span><span style=\"margin:0px;padding:0px;\">.</span></span><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);background-color:rgb(198,198,198);\"> </span></p><p style=\"margin:0px;padding:0px;font-weight:normal;font-style:normal;background-color:rgb(255,255,255);text-align:left;\"><span style=\"margin:0px;padding:0px;background-color:rgb(198,198,198);font-size:13px;line-height:16px;font-family:Barlow, 'Barlow_EmbeddedFont', 'Barlow_MSFontService', sans-serif;color:rgb(0,0,0);\"> </span></p><p style=\"margin:26.6667px 0px 10px;padding:0px;font-weight:normal;font-style:italic;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;font-size:14px;font-style:normal;line-height:16px;font-family:Arial, Helvetica, sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">Compensation</span></span><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;background-color:rgb(198,198,198);\"> </span></p><p style=\"margin:auto 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;\"><span style=\"margin:0px;padding:0px;\">The expected base salary range for this role is </span></span><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">$105,000 to $130,000 USD</span></span><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;\"><span style=\"margin:0px;padding:0px;\">, depending on experience, skills, and qualifications. This role is also eligible for a </span></span><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">variable bonus or incentive plan with a 20–25% target</span></span><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;\"><span style=\"margin:0px;padding:0px;\">, based on individual and company performance.</span></span><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Arial, Helvetica, sans-serif;background-color:rgb(198,198,198);\"> </span></p>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Customer Success"
}