Customer Care Specialist - Call Center

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      "state": "Minnesota"
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    "location": {
      "city": "Waite Park",
      "state": "Minnesota",
      "postalCode": "56387",
      "addressCountry": "United States"
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    "datePosted": "2025-06-19",
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    "description": "<p><span>First Ring BDC (An extension of Motor Works Auto Repair) – Waite Park, MN</span></p>\n<p><br></p>\n<p><span>Inbound Customer Service Representative | Call Center | Appointment Scheduling</span></p>\n<p><br></p>\n<p><span>First Ring BDC in Waite Park, MN is hiring a full-time Inbound Customer Service Representative to join our growing team.</span></p>\n<p><br></p>\n<p><span>If you enjoy helping people, communicating with customers throughout the day, and working in a positive, team-oriented environment, this could be a great fit for you.</span></p>\n<p><br></p>\n<p><span>This position focuses primarily on inbound customer calls and appointment scheduling. Unlike many call center roles, this is not a high-pressure sales environment and involves minimal outbound calling.</span></p>\n<p><br></p>\n<p><span>This role is ideal for candidates with experience in customer service, receptionist work, office support, scheduling, hospitality, retail, administrative support, or call center environments.</span></p>\n<p><br></p>\n<p><span>Pay &amp; Benefits</span><br></p>\n<p><span>• $19–$21 per hour</span><br><span>• 100% company-paid medical, dental, and vision insurance</span><br><span>• 401(k) with company match</span><br><span>• Paid training</span><br><span>• Modern equipment and systems</span><br><span>• Supportive leadership and team environment</span><br><span>• Growth opportunities within a rapidly growing company</span><br><span>• Stable full-time position</span></p>\n<p><br></p>\n<p><span>About First Ring BDC</span></p>\n<p><br></p>\n<p><span>First Ring BDC is a modern customer support and appointment scheduling center founded in 2024. We partner with auto repair shops across the country to help deliver exceptional customer service and improve communication with customers.</span></p>\n<p><br></p>\n<p><span>Our team acts as the first point of contact for customers by helping schedule appointments, answer questions, and connect drivers with the service their vehicles need.</span></p>\n<p><br></p>\n<p><span>We take pride in creating a friendly, professional, and efficient customer experience on every call.</span></p>\n<p><br></p>\n<p><span>What You’ll Do</span><br></p>\n<p><span>• Answer inbound customer calls professionally and promptly</span><br><span>• Schedule automotive service appointments</span><br><span>• Provide updates on vehicle repair status</span><br><span>• Answer basic service and pricing questions</span><br><span>• Transfer calls to service advisors when appropriate</span><br><span>• Assist with light service recommendations when applicable</span><br><span>• Document customer information accurately in our system</span><br><span>• Deliver excellent customer service on every interaction</span></p>\n<p><br></p>\n<p><span>What We’re Looking For</span></p>\n<p><span>• Friendly and professional communication skills</span><br><span>• Strong customer service mindset</span><br><span>• Reliable and dependable attendance</span><br><span>• Organized and detail-oriented</span><br><span>• Comfortable using computers and learning new systems</span><br><span>• Ability to multitask in a fast-paced environment</span><br><span>• Positive attitude and team-oriented mentality</span></p>\n<p><br></p>\n<p><span>Qualifications</span></p>\n<p><span>• 2+ years of customer service experience preferred</span><br><span>• Call center, receptionist, front desk, retail, hospitality, or office experience is a plus</span><br><span>• Basic computer proficiency</span><br><span>• Ability to type 40+ WPM</span><br><span>• Full-time availability within operating hours of 6:00 AM – 7:30 PM</span></p>\n<p><br></p>\n<p><span>Ready to Apply?</span></p>\n<p><span>If you’re looking for a stable position with a company that values its employees and provides a supportive work environment, we’d love to hear from you.</span></p>\n<p><br></p>\n<p><span>Complete our quick 3-minute, mobile-friendly application today and join a team where your work truly helps keep customers moving and businesses growing.</span></p>",
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    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://motorworksauto.bamboohr.com/careers/50",
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