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Experience Specialist (Front Desk) - On Call

HOEM Management Inc. · Toronto, Canada, Toronto, ON, Canada · On Site · Active · $21–$2 / hour · Rippling ATS

Job facts

FieldValue
CompanyHOEM Management Inc.
TitleExperience Specialist (Front Desk) - On Call
Normalized title-
Department / teamPart Time Permanent
LocationToronto, ON, Canada
Work modelOn Site
Employment typePart Time
Salary$21–$2 / hour
Statusactive
ATS providerRippling ATS
Posted / first seen2026-06-03 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from HOEM Management Inc..Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Toronto.Open
Department jobsActive postings in Part Time Permanent.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyHOEM Management Inc.
Source834c4cad-314c-4361-bdb9-05a555b88445
ATS providerRippling ATS

Description

company At HOEM Management, We Create Wonderful Communities Do your values align with ours? Join our team! Do the Right Thing Safe & Welcoming HOEMies First Work Creative Sneaky Cuteness role At HOEM Management Inc., we believe in building a team of passionate individuals who truly love what they do. Our mission is to create wonderful communities—and that guides everything we do! Compensation: $21/hr (shift premium for hours between midnight and 8am is an additional $2/hr) Regular Duties Our Front Desk is the heart of HOEM, the first point of contact for our residents. We answer questions, offer support, and create positive first impressions, ensuring every resident and guest feels at home. We're seeking friendly, outgoing individuals who love connecting with students. The ideal candidate will excel in casual conversations, provide helpful resources, and foster a sense of community. Strong communication skills, both written and verbal, are essential. You'll need to multitask, manage time effectively, stay calm, and think critically in dynamic situations. Patience, flexibility, and a positive attitude are key to success in this role. A high-level overview of the role is below: Provide excellent customer service Ensure our HOEMies feel safe and welcome Communicate with current and prospective students Provide leadership to student staff experience team Marketing & tours We’re a team of people who does whatever it takes, so there will be other duties that you are assigned in your role with us that don’t fit nicely into this list. Success in this role will be demonstrated by: Create positive first impressions: Every student feels welcomed and at home when they enter the building and lobby. You’ll know all of our resident’s names. Effective marketing strategies: HOEM maintains full occupancy, with targeted marketing efforts successfully attracting prospective residents, resulting in a measurable increase in inquiries and bookings. Strong problem-solving abilities: You’ll apply critical thinking and communication skills to confidently assess situations and resolve issues effectively.  Engage in meaningful conversations: Students will recognize you for engaging in casual conversations, offering helpful resources and fostering a sense of community. Provide exceptional support: Residents will feel like you are always able to address their needs promptly and efficiently. Communicate effectively: Interactions with students and staff will be professional and follow the HOEM voice. Multitask and manage time : Even during the busier times, tasks are handled efficiently, and time is managed effectively to maintain smooth operations at the desk. Stay calm under pressure: In dynamic situations, you’re able to think critically and maintain composure resulting in students reporting a positive experience even when dealing with difficult situations. Exhibit patience and flexibility: Students will report that you’re able to exhibit patience and adaptability to support their diverse needs. Hours of Work: This position will be part-time , and is an ON CALL role. Flexible availability is required and there may be morning, evening and overnight shifts scheduled. Being available to work Friday and Saturday overnight shifts is a requirement (especially in the summer). Move-In & Move-out Days: Move-in and move-out periods may require additional hours or a different shift than your typical assigned shift. You will receive at least 2 weeks’ notice for your assigned work hours for these days. Our turnover periods are end of April/beginning of May, and middle to end of August. Away Date Blackout Periods: Due to the cyclical nature of our work, there are specific periods that no absences will be permitted during our turnover periods. You’ll be notified in advance for the blackout periods for the upcoming cycle. All successful candidates must pass a Police Criminal Records Check. Ready to make a difference? Apply now and become a key player in building a thriving community! Please submit your application below.

Full job record

Job ID9503c218d6862d13acdf8263fc192c83fe662522
Org IDb427c54d-e3cb-405a-bcd3-b9103346db36
Source ID834c4cad-314c-4361-bdb9-05a555b88445
Board ID834c4cad-314c-4361-bdb9-05a555b88445
Providerrippling
Provider Job Keydcd7fea2-406d-4813-97ef-0472561170b4
TitleExperience Specialist (Front Desk) - On Call
Normalized Title
Statusactive
Activeyes
Location TextToronto, Canada, Toronto, ON, Canada
DepartmentPart Time Permanent
Team
Employment Typepart_time
Workplace Typeon_site
Remote Policy
CountryCanada
RegionON
CityToronto
Salary RawCompensation: $21/hr (shift premium for hours between midnight and 8am is an additional $2/hr) Re
Salary Min21
Salary Max2
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://ats.rippling.com/workathoem/jobs/dcd7fea2-406d-4813-97ef-0472561170b4
Apply URLhttps://ats.rippling.com/workathoem/jobs/dcd7fea2-406d-4813-97ef-0472561170b4
First Seen At2026-06-06 08:44:52Z
Last Seen At2026-06-06 08:44:52Z
Last Checked At2026-06-06 08:44:52Z
Last Changed At2026-06-06 08:44:52Z
Inactive At
Source Posted At2026-06-03 04:23:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=workathoem/date=2026-06-06/2026-06-06T08-44-51-761Z-2b4d3e031605ddbe32b1daa23e976948d5d737fd39e1c6ed5e291405c736f94a.json
Event Fields
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  "last_changed_at": "2026-06-06T08:44:52.182Z",
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    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">At HOEM Management Inc., we believe in building a team of passionate individuals who truly love what they do. Our mission is to create wonderful communities—and that guides everything we do!</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"white-space:pre-wrap;\">Compensation:</strong></b><span style=\"white-space:pre-wrap;\"> $21/hr (shift premium for hours between midnight and 8am is an additional $2/hr)</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"white-space:pre-wrap;\">Regular Duties</strong></b><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">&nbsp;</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">Our Front Desk is the heart of HOEM, the first point of contact for our residents. We answer questions, offer support, and create positive first impressions, ensuring every resident and guest feels at home. We're seeking friendly, outgoing individuals who love connecting with students. The ideal candidate will excel in casual conversations, provide helpful resources, and foster a sense of community. Strong communication skills, both written and verbal, are essential. You'll need to multitask, manage time effectively, stay calm, and think critically in dynamic situations. Patience, flexibility, and a positive attitude are key to success in this role. A high-level overview of the role is below:</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></p><ol data-pattern=\"deciLoAlphaLoRom\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:decimal;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Provide excellent customer service</span><span style=\"font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ensure our HOEMies feel safe and welcome</span><span style=\"font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Communicate with current and prospective students</span><span style=\"font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Provide leadership to student staff experience team</span><span style=\"font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Marketing &amp; tours</span><span style=\"font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></li></ol><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">We’re a team of people who does whatever it takes, so there will be other duties that you are assigned in your role with us that don’t fit nicely into this list.&nbsp;&nbsp;</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">Success in this role will be demonstrated by:</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Create positive first impressions:</strong></b><span style=\"white-space:pre-wrap;\"> Every student feels welcomed and at home when they enter the building and lobby. You’ll know all of our resident’s names.&nbsp;</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Effective marketing strategies:</strong></b><span style=\"white-space:pre-wrap;\"> HOEM maintains full occupancy, with targeted marketing efforts successfully attracting prospective residents, resulting in a measurable increase in inquiries and bookings.&nbsp;</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Strong problem-solving abilities:</strong></b><span style=\"white-space:pre-wrap;\"> You’ll apply critical thinking and communication skills to confidently assess situations and resolve issues effectively. </span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Engage in meaningful conversations:</strong></b><span style=\"white-space:pre-wrap;\"> Students will recognize you for engaging in casual conversations, offering helpful resources and fostering a sense of community.</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Provide exceptional support:</strong></b><span style=\"white-space:pre-wrap;\"> Residents will feel like you are always able to address their needs promptly and efficiently.</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Communicate effectively:</strong></b><span style=\"white-space:pre-wrap;\"> Interactions with students and staff will be professional and follow the HOEM voice.&nbsp;</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Multitask and manage time</strong></b><span style=\"white-space:pre-wrap;\">: Even during the busier times, tasks are handled efficiently, and time is managed effectively to maintain smooth operations at the desk.&nbsp;</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Stay calm under pressure:</strong></b><span style=\"white-space:pre-wrap;\"> In dynamic situations, you’re able to think critically and maintain composure resulting in students reporting a positive experience even when dealing with difficult situations.&nbsp;</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Exhibit patience and flexibility:</strong></b><span style=\"white-space:pre-wrap;\"> Students will report that you’re able to exhibit patience and adaptability to support their diverse needs.</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:9pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"white-space:pre-wrap;\">Hours of Work:</strong></b><span style=\"white-space:pre-wrap;\"> This position will be </span><u><span style=\"text-decoration:underline;white-space:pre-wrap;\">part-time</span></u><span style=\"white-space:pre-wrap;\">, and is an ON CALL role. Flexible availability is required and there may be morning, evening and overnight shifts scheduled.</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\"> Being available to work Friday and Saturday overnight shifts is a requirement (especially in the summer).</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">  </span><span style=\"font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"white-space:pre-wrap;\">Move-In &amp; Move-out Days:</strong></b><span style=\"white-space:pre-wrap;\"> Move-in and move-out periods may require additional hours or a different shift than your typical assigned shift. You will receive at least 2 weeks’ notice for your assigned work hours for these days. Our turnover periods are end of April/beginning of May, and middle to end of August.</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\"> </span><span style=\"font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"white-space:pre-wrap;\">Away Date Blackout Periods: </strong></b><span style=\"white-space:pre-wrap;\">Due to the cyclical nature of our work, there are specific periods that no absences will be permitted during our turnover periods. You’ll be notified in advance for the blackout periods for the upcoming cycle.</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\"> </span><span style=\"font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">All successful candidates must pass a Police Criminal Records Check.&nbsp;</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">  </span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"color:rgb(32,150,143);white-space:pre-wrap;\">Ready to make a difference? Apply now and become a key player in building a thriving community! Please submit your application below. </strong></b><b><strong style=\"color:rgb(32,150,143);font-size:12pt;white-space:pre-wrap;\">&nbsp;</strong></b></p>",
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