HR Service Center Compliance Manager

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    "ExternalDescriptionStr": "<p>I. Job Summary</p><p>As WM accelerates its HR transformation to sustain market leadership, the HR Service Center Manager, Compliance serves as a key leader in advancing Tier 2 governance, strengthening operational discipline, and elevating the overall service experience. This role is accountable for ensuring compliance‑related work is delivered with precision, consistency, and integrity, in alignment with internal policy, regulatory obligations, and defined service standards—while reinforcing a culture of empathy, accountability, and ownership. In close partnership with Payroll, HR Business Partners, Legal, Compensation, and enterprise HR Operations, the Manager drives standardization, escalation resolution, control effectiveness, and continuous improvement across compliance services.</p><p>II. Duties and Responsibilities</p><ul style=\"list-style-type: disc;\"><li>Oversee Tier 2 support for wage and hour matters, including review and resolution of pay-related inquiries and escalations</li><li>Manage prevailing wage operational support, including coordination of required data, documentation, and process adherence</li><li>Lead governance and oversight for timekeeping administration, edits, approvals, and issue resolution in partnership with Payroll and operational stakeholders</li><li>Monitor compliance-related cases of trends, recurring risks, and breakdowns in process execution</li><li>Manage workload distribution, escalations, service levels, and quality of work across compliance-related processes&nbsp;</li><li>Provide coaching, direction, and performance management for team members supporting complex casework&nbsp;</li><li>Ensure a high standard of customer service while balancing risk mitigation, control, and policy adherence</li><li>Collaborate with Legal and Employee Relations on higher-risk or sensitive compliance matters&nbsp;</li><li>Work with HRBPs and business leaders to resolve escalated issues requiring operational and policy expertise&nbsp;</li><li>Drive HR compliance, regulatory frameworks, and data privacy practices (e.g., GDPR, HIPAA)</li><li>Support alignment across Tier 1, Tier 2, and partner teams to ensure clear routing and appropriate escalation of work</li><li>Contribute to the broader HR Service Center operating model, governance routines, and performance reporting</li><li>Provide expertise and knowledge of wage and hour practices, timekeeping processes, employment verification, and HR operational controls</li><li>Support ServiceNow, Oracle HCM, UKG, or other HR case management and timekeeping systems</li><li>Other ancillary duties may be assigned.&nbsp;</li></ul><p>&nbsp;</p><p>III. Qualifications</p><p>A. Education and Experience</p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li>Bachelor's Degree (accredited) in business, human resources, or related discipline&nbsp;</li><li>High School Diploma or G.E.D (accredited) and four years of relevant experience&nbsp;</li><li><p>5 years of related experience (in addition to education requirement)&nbsp;</p><p>&nbsp;</p></li></ul><p>B. Preferred Qualifications</p><ul style=\"list-style-type: disc;\"><li>Lean Six Sigma body of knowledge</li><li>Certified Customer Service Professional (CCSP)</li><li>Expertise in process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering (BPR).</li><li>Strong understanding of HR operating models, shared services, and service delivery frameworks.</li><li>Strong data analysis skills with the ability to interpret trends, identify root causes, and support data-driven decision-making (Excel, Power BI, or similar tools).</li><li>Strong skills in service culture transformation, team development, and change management.</li><li>Excellent communication, collaboration, and stakeholder management abilities.</li></ul><p>&nbsp;</p><p>IV. Supervisory Responsibilities</p><ul style=\"list-style-type: disc;\"><li>Directly manages a team of HR Service Associates&nbsp;</li></ul><p><br>V. Work Environment</p><p>Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.&nbsp;</p><p>Frequently:&nbsp;Repetitive Motions,&nbsp;Eye/Hand/Foot Coordination&nbsp;</p><p>Constantly:&nbsp;Sitting,&nbsp;Talking,&nbsp;Hearing&nbsp;</p><p>Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.</p><p>Designation: Hybrid Mode – Houston, TX&nbsp;</p><p>Benefits<br>At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability.&nbsp; As well as a Stock Purchase Plan, Company match on 401K, and more!&nbsp; Our employees also receive Paid Vacation, Holidays, and Personal Days.&nbsp; Please note that benefits may vary by site.</p><p>If this sounds like the opportunity that you have been looking for, please click “Apply.”</p>",
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    "CorporateDescriptionStr": "<b><u>ABOUT WM</u></b>\n<p>WM (<a href=\"https://www.wm.com\" target=\"_blank\" rel=\"nofollow\">WM.com</a>) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit <a href=\"https://sustainability.wm.com/\" target=\"_blank\" rel=\"nofollow\">Sustainability.WM.com</a>.</p>\n<p><b><u>Equal Employment Opportunity</u></b></p>\n<p>For United States:&nbsp; <i> WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. </i></p>\n<p>For Canada:&nbsp; <i> WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. </i></p>\n<p><b><u>Real ID</u></b></p>\n<p>In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.</p>",
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