Senior Project Manager – ITSM / ServiceNow

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    "heading": "Senior Project Manager – ITSM / ServiceNow",
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    "description_html": "<span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Senior Project Manager – ITSM / ServiceNow</span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Location:</span></b><span style=\"font-family:Calibri, sans-serif;\"> Hybrid – New York City, NY (Wednesday/Thursday onsite)<br><b>Travel:</b> Bi-weekly travel acceptable for non-local candidates<br><b>Experience Required:</b> 14–20 years<br><b>Compensation:</b> Target Base: $145,000–$165,000 + bonuses</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Company Overview</span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">At Inabia Solutions & Consulting Inc., we partner with organizations to deliver enterprise technology transformation initiatives that improve operational efficiency, service delivery, and business performance. Our teams specialize in consulting-led delivery models, enterprise modernization, cloud transformation, and digital engineering solutions for complex business environments.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Role Overview</span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">We are seeking a highly experienced Senior Project Manager – ITSM / ServiceNow to lead enterprise-scale ServiceNow implementations within fixed-price consulting engagements. This role requires a confident delivery leader with deep expertise managing end-to-end ITSM implementations while balancing scope, budget, timelines, and stakeholder expectations in complex enterprise environments.</span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">The ideal candidate will bring strong vendor-side consulting experience, exceptional client communication skills, and a proven ability to deliver successful ServiceNow programs across ITSM and adjacent modules.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Key Responsibilities</span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Program Delivery & Governance</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Lead end-to-end ServiceNow implementations in fixed-price delivery models. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Manage delivery across ITSM, CMDB, ITAM, ITOM, and related ServiceNow modules. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Own project planning, execution, governance, budgeting, risk management, and client communications. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure adherence to project milestones, financial controls, and contractual obligations. </span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Fixed-Price Delivery Management</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain strict control over project scope, deliverables, and acceptance criteria. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Manage change requests, financial forecasting, burn rates, and project profitability. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Identify and mitigate delivery risks, escalations, and resource constraints proactively. </span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Client Engagement</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Serve as the primary client-facing delivery lead throughout the project lifecycle. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Facilitate executive steering committee meetings, status reporting, and stakeholder communications. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Lead requirement workshops and align business objectives with technical delivery. </span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Team Leadership</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Manage large, cross-functional delivery teams across business, technical, QA, and operations functions. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinate offshore/onshore delivery models and vendor collaboration. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Mentor project teams while driving accountability and delivery excellence. </span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Required Qualifications</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">14–20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Proven experience managing fixed-price projects from the vendor/consulting side. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Successfully delivered 2–3 end-to-end ServiceNow ITSM implementations. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Experience leading implementations involving: </span></span></span></span></span><ul style=\"list-style-type:circle;\"><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">ITSM </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">CMDB </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">ITAM </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">ITOM </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Custom ServiceNow workflows </span></span></span></span></span></li></ul></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Strong IT Services & Consulting background. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Deep understanding of Waterfall and Hybrid delivery methodologies. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Strong stakeholder management, communication, and governance experience. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">PMP, ITIL, or ServiceNow certifications preferred. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Bachelor’s degree required. </span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Preferred Qualifications</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Public sector or government project experience </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Experience managing geographically distributed teams </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Strong change management and organizational transformation experience </span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Interview Process</span></b></span></span></span><ol><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Virtual interview with Lead PM </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Virtual or onsite interview with Delivery Manager </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Final onsite interview with Hiring Manager </span></span></span></span></span></li></ol><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">What Makes You Successful</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Strong executive communication and stakeholder management skills </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">High accountability and ownership mindset </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to thrive in complex fixed-price delivery environments </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Strong operational discipline and financial management capability </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Confident leadership style aligned with consulting delivery excellence</span></span></span></span></span></li></ul><br> ",
    "description_text": "Senior Project Manager – ITSM / ServiceNow\n Location: Hybrid – New York City, NY (Wednesday/Thursday onsite)\n Travel: Bi-weekly travel acceptable for non-local candidates\n Experience Required: 14–20 years\n Compensation: Target Base: $145,000–$165,000 + bonuses\n Company Overview\n At Inabia Solutions & Consulting Inc., we partner with organizations to deliver enterprise technology transformation initiatives that improve operational efficiency, service delivery, and business performance. Our teams specialize in consulting-led delivery models, enterprise modernization, cloud transformation, and digital engineering solutions for complex business environments.\n Role Overview\n We are seeking a highly experienced Senior Project Manager – ITSM / ServiceNow to lead enterprise-scale ServiceNow implementations within fixed-price consulting engagements. This role requires a confident delivery leader with deep expertise managing end-to-end ITSM implementations while balancing scope, budget, timelines, and stakeholder expectations in complex enterprise environments.\n The ideal candidate will bring strong vendor-side consulting experience, exceptional client communication skills, and a proven ability to deliver successful ServiceNow programs across ITSM and adjacent modules.\n Key Responsibilities\n Program Delivery & Governance Lead end-to-end ServiceNow implementations in fixed-price delivery models.\n Manage delivery across ITSM, CMDB, ITAM, ITOM, and related ServiceNow modules.\n Own project planning, execution, governance, budgeting, risk management, and client communications.\n Ensure adherence to project milestones, financial controls, and contractual obligations.\n Fixed-Price Delivery Management Maintain strict control over project scope, deliverables, and acceptance criteria.\n Manage change requests, financial forecasting, burn rates, and project profitability.\n Identify and mitigate delivery risks, escalations, and resource constraints proactively.\n Client Engagement Serve as the primary client-facing delivery lead throughout the project lifecycle.\n Facilitate executive steering committee meetings, status reporting, and stakeholder communications.\n Lead requirement workshops and align business objectives with technical delivery.\n Team Leadership Manage large, cross-functional delivery teams across business, technical, QA, and operations functions.\n Coordinate offshore/onshore delivery models and vendor collaboration.\n Mentor project teams while driving accountability and delivery excellence.\n Required Qualifications 14–20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager.\n Proven experience managing fixed-price projects from the vendor/consulting side.\n Successfully delivered 2–3 end-to-end ServiceNow ITSM implementations.\n Experience leading implementations involving: ITSM\n CMDB\n ITAM\n ITOM\n Custom ServiceNow workflows\n Strong IT Services & Consulting background.\n Deep understanding of Waterfall and Hybrid delivery methodologies.\n Strong stakeholder management, communication, and governance experience.\n PMP, ITIL, or ServiceNow certifications preferred.\n Bachelor’s degree required.\n Preferred Qualifications Public sector or government project experience\n Experience managing geographically distributed teams\n Strong change management and organizational transformation experience\n Interview Process Virtual interview with Lead PM\n Virtual or onsite interview with Delivery Manager\n Final onsite interview with Hiring Manager\n What Makes You Successful Strong executive communication and stakeholder management skills\n High accountability and ownership mindset\n Ability to thrive in complex fixed-price delivery environments\n Strong operational discipline and financial management capability\n Confident leadership style aligned with consulting delivery excellence",
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      "title": "Senior Project Manager – ITSM / ServiceNow",
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      "datePosted": "2026-05-11",
      "description": "<span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Senior Project Manager – ITSM / ServiceNow</span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Location:</span></b><span style=\"font-family:Calibri, sans-serif;\"> Hybrid – New York City, NY (Wednesday/Thursday onsite)<br><b>Travel:</b> Bi-weekly travel acceptable for non-local candidates<br><b>Experience Required:</b> 14–20 years<br><b>Compensation:</b> Target Base: $145,000–$165,000 + bonuses</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Company Overview</span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">At Inabia Solutions & Consulting Inc., we partner with organizations to deliver enterprise technology transformation initiatives that improve operational efficiency, service delivery, and business performance. Our teams specialize in consulting-led delivery models, enterprise modernization, cloud transformation, and digital engineering solutions for complex business environments.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Role Overview</span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">We are seeking a highly experienced Senior Project Manager – ITSM / ServiceNow to lead enterprise-scale ServiceNow implementations within fixed-price consulting engagements. This role requires a confident delivery leader with deep expertise managing end-to-end ITSM implementations while balancing scope, budget, timelines, and stakeholder expectations in complex enterprise environments.</span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">The ideal candidate will bring strong vendor-side consulting experience, exceptional client communication skills, and a proven ability to deliver successful ServiceNow programs across ITSM and adjacent modules.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Key Responsibilities</span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Program Delivery & Governance</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Lead end-to-end ServiceNow implementations in fixed-price delivery models. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Manage delivery across ITSM, CMDB, ITAM, ITOM, and related ServiceNow modules. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Own project planning, execution, governance, budgeting, risk management, and client communications. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure adherence to project milestones, financial controls, and contractual obligations. </span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Fixed-Price Delivery Management</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain strict control over project scope, deliverables, and acceptance criteria. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Manage change requests, financial forecasting, burn rates, and project profitability. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Identify and mitigate delivery risks, escalations, and resource constraints proactively. </span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Client Engagement</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Serve as the primary client-facing delivery lead throughout the project lifecycle. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Facilitate executive steering committee meetings, status reporting, and stakeholder communications. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Lead requirement workshops and align business objectives with technical delivery. </span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Team Leadership</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Manage large, cross-functional delivery teams across business, technical, QA, and operations functions. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinate offshore/onshore delivery models and vendor collaboration. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Mentor project teams while driving accountability and delivery excellence. </span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Required Qualifications</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">14–20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Proven experience managing fixed-price projects from the vendor/consulting side. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Successfully delivered 2–3 end-to-end ServiceNow ITSM implementations. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Experience leading implementations involving: </span></span></span></span></span><ul style=\"list-style-type:circle;\"><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">ITSM </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">CMDB </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">ITAM </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">ITOM </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Custom ServiceNow workflows </span></span></span></span></span></li></ul></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Strong IT Services & Consulting background. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Deep understanding of Waterfall and Hybrid delivery methodologies. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Strong stakeholder management, communication, and governance experience. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">PMP, ITIL, or ServiceNow certifications preferred. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Bachelor’s degree required. </span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Preferred Qualifications</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Public sector or government project experience </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Experience managing geographically distributed teams </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Strong change management and organizational transformation experience </span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Interview Process</span></b></span></span></span><ol><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Virtual interview with Lead PM </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Virtual or onsite interview with Delivery Manager </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Final onsite interview with Hiring Manager </span></span></span></span></span></li></ol><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">What Makes You Successful</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Strong executive communication and stakeholder management skills </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">High accountability and ownership mindset </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to thrive in complex fixed-price delivery environments </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Strong operational discipline and financial management capability </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Confident leadership style aligned with consulting delivery excellence</span></span></span></span></span></li></ul><br> ",
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