Customer Service Rep

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    "description": "<p style=\"margin-bottom:12px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span arial=\"\" style=\"font-family:\">Provides full customer account management regarding products and services, including pricing, availability, and shipping information. Serves as a primary point of contact for customers and responds thoroughly and timely to inquiries via phone, email, or direct interaction. Performs duties within an industrial distribution environment and works closely with internal departments to support customer requirements, resolve issues, and maintain strong customer service relationships. The scope and complexity of work performed may vary based on experience, demonstrated capability, and assigned responsibilities.</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:12px\">&nbsp;</p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span arial=\"\" style=\"font-family:\">Processes requests for customer orders, quotations, follow-up on quotations, and customer returns or credits in accordance with company policies, procedures, and service standards.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span arial=\"\" style=\"font-family:\">Serves as a primary point of contact for customer inquiries and requests, ensuring timely, accurate, and professional responses via phone, email, or other approved communication channels.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span arial=\"\" style=\"font-family:\">Works closely with sales, fabrication, credit, inventory control, warehouse personnel, and other internal departments to coordinate customer requirements and ensure accurate and timely order execution.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span arial=\"\" style=\"font-family:\">Investigates order entry, pricing, shipping, and billing discrepancies; determines appropriate corrective action; and coordinates solutions with applicable departments, following issues through to resolution.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span arial=\"\" style=\"font-family:\">Utilizes enterprise systems, online learning tools, and available technical resources to obtain product, pricing, availability, and application information necessary to support customer needs.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span arial=\"\" style=\"font-family:\">Ensures access to and appropriate use of current company literature, technical documentation, and reference materials.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span arial=\"\" style=\"font-family:\">Represents the company in a professional manner and communicates verbally and in writing to meet customer expectations, timelines, and service commitments.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span arial=\"\" style=\"font-family:\">Identifies opportunities to increase sales through promotions, add-on items, and proactive customer support, consistent with established pricing and sales guidelines.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span arial=\"\" style=\"font-family:\">Maintains accurate and timely documentation of customer interactions, order activity, and issue resolution within applicable systems.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span arial=\"\" style=\"font-family:\">Follows up with customers to provide status updates, manage expectations, and ensure satisfactory resolution of requests or issues.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span arial=\"\" style=\"font-family:\">Cultivates and maintains effective working relationships with customers, suppliers, and internal partners to support long-term service and account stability.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span arial=\"\" style=\"font-family:\">Completes required training curriculum and maintains proficiency in systems, processes, and product knowledge applicable to assigned responsibilities.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span arial=\"\" style=\"font-family:\">Follows all company policies and incorporates Standard Operating Procedures (SOPs) into daily work.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:11.0pt\"><span arial=\"\" style=\"font-family:\">Performs other duties as assigned.</span></span></span></span></span></li>\r\n</ul>\r\n",
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