Customer Service Representative I (PT)

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    "requisitionDescription": "<div><div><div><div><div><div><p><strong>General Summary</strong></p><p>Operating in a phone based customer care center environment, the Customer Service Representative I performs a variety of customer services for both external and internal customers. &nbsp;Customer Service Representative I answers questions about customer transactions, solves account related problems, processes transactions for customers, and provides customer information about various bank products and services. &nbsp;</p><p><u>This is not a remote position.&nbsp;</u></p><p><u>The shift needed is 2pm to 8pm.</u>&nbsp;</p><p><strong><span style=\"font-family: 'arial black',sans-serif;\">This is a part time position that will average around 30 hours a week. We are looking for individuals that have open availability Monday - Saturday. You will have Sunday&#39;s off and one day off during the week. Once a month they will schedule you a Saturday off.&nbsp;</span></strong></p><p>&nbsp;</p><p><strong>Essential Functions:</strong></p><ul><li>Phone based customer service&nbsp;<ol><li>Develops customer relationships for the purpose of matching customer needs to the appropriate Bank services and products&nbsp;</li><li>Assist customers with account inquiries, including balance inquiries, questions about checks clearing, debit card questions and NSF inquiries &nbsp;</li><li>Process customer transactions such as transferring funds and ordering checks</li><li>Assists customers with questions about Internet Banking, Bill Pay, and other Bank products and services</li><li>Print and mail counter checks for customers</li><li>Contact customers with returned mail to obtain correct address</li><li>Contact E-statement customers with bad e-mail addresses to obtain correct e-mail address</li><li>Contact customers with MICR errors determined by Item Processing and order new checks or deposit tickets</li><li>Monitor Money Gram Official Checks, Money Orders, and Escrow checks for customers and branches</li><li>Review list of compromised debit cards and contact the customer to order a new card</li></ol></li><li>Works to achieve compliance with regulatory requirement and bank policies</li><li>Conscientious of all security requirements&nbsp;</li><li>Work monthly returned mail report, including shred process</li><li>Maintain minimum average score of 85% or above on call Quality Assurance reviews</li></ul><p>&nbsp;</p><p><strong>Working Conditions</strong></p><ul><li>Generally good, with little exposure to noise, extreme temperatures, dust or other adverse factors.</li><li>Considerable effort and eyestrain from continued checking on the accuracy of all work leaving the department.</li></ul><p>&nbsp;</p><p><strong>Minimum Level of Preparation and Training</strong></p><ul><li>A high school diploma or equivalent</li><li>Phone based customer service experience required&nbsp;</li><li>Minimum 91 days and achievement of CSR foundational training</li><li>Teller experience preferred&nbsp;</li></ul><p>&nbsp;</p><p><strong>Required Skills, Knowledge and Abilities</strong></p><ul><li>Excellent phone based customer service skills</li><li>The ability to develop customer relationships and match customer needs to bank products and services</li><li>The ability to accomplish multiple objectives in a fast paced environment&nbsp;</li><li>Strong verbal communication and team-work skills</li><li>The ability to develop knowledge of bank product, services, and processes</li><li>The ability to develop a thorough understanding of bank specific software</li><li>The ability to operate basic office equipment</li><li>Have a working knowledge of the Microsoft Office Applications&nbsp;</li></ul><p><u>&nbsp;</u></p><p><em>Employees are required to perform other duties as assigned by management. &nbsp; Management reserves the right to change this job description as needed.</em></p><p><u>&nbsp;</u></p></div></div></div></div></div></div>\n",
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