Brand Experience Support Specialist

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    "description": "<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">POSITION SUMMARY:</span></span></strong></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">The Brand Experience Support Specialist is responsible for supporting enterprise clients across industries such as financial services, automotive, and utilities by assisting with Salesforce.com interactions, digital asset development, and project coordination. Combining client-facing support with cross-functional collaboration, this role ensures the timely and accurate execution of client initiatives. In addition to maintaining project documentation and delivering brand-aligned web and marketing materials, the Brand Experience Support Specialist plays a key role in enhancing client engagement, supporting sales/operations enablement efforts, and contributing to the overall client experience.</span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">ESSENTIAL FUNCTIONS:</span></span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Assists in managing key client accounts by executing strategic updates in Salesforce.com, supporting relationship-building efforts, and helping identify revenue growth opportunities.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Supports the coordination and allocation of internal resources (design, development, analytics, operations) to ensure client projects are completed on time and to quality standards.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Assists in creating HTML-based designs, digital collateral, and sales enablement tools that align with campaign goals and enhance client presentations.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Supports cross-department communication by helping align resources and ensuring the timely delivery of cross-functional initiatives.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Provides consultative support by applying industry best practices to help optimize campaign results and client strategies.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Assists in the development of deliverables such as case studies, presentations, and reports for use in quarterly business reviews and sales engagements.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Maintains project documentation, updates project plans, support cases, and timelines in Salesforce.com, and helps track multiple client initiatives.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Supports post-implementation reviews by gathering feedback, assisting in the assessment of project outcomes, and contributing to continuous process improvement.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Collaborates on ongoing product development efforts and shares insights to enhance internal workflows and solution offerings.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Travels up to 10% as needed to assist with client meetings or team collaboration.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Ensures regular, reliable attendance and compliance with company and department policies.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Performs additional duties and support tasks as assigned by leadership.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Ability to maintain consistent and regular attendance in accordance with an established schedule.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Ability to work onsite/in-office in accordance with CCS and department policies and 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