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Home › Companies › 56f83f41 5ea6 479b 8798 D916f7f745c1 19000101 000001 › Customer Service Associate

Customer Service Associate

56f83f41 5ea6 479b 8798 D916f7f745c1 19000101 000001 · New York, NY, US, New York, NY · Active · $37,000–$40,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company56f83f41 5ea6 479b 8798 D916f7f745c1 19000101 000001
TitleCustomer Service Associate
Normalized title-
Department / team-
LocationNew York, NY, United States
Work model-
Employment typeFull Time
Salary$37,000–$40,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-20 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 56f83f41 5ea6 479b 8798 D916f7f745c1 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in New York.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company56f83f41 5ea6 479b 8798 D916f7f745c1 19000101 000001
Source7f651a87-7f02-4eb6-811b-9309667b08e7
ATS providerADP Workforce Now Recruiting

Description

The Customer Service Associate will provide professional, timely, and accurate responses to donors’ queries via email or phone, ensuring that donors are treated respectfully and with due diligence related to Grassroots, Annual Giving, and Major Gifts. In addition, the Customer Service Associate will be pro-active regarding donors’ automatic credit card payments, voicemails, emails, database updates and any correspondences incoming during non-business hours. Duties and Responsibilities include but are not limited to: Meeting service performance and transaction standards for Customer Service and striving to improve efficiency and effectiveness. Answer telephones; provide positive initial contact and follow-through to meet requests or solve donor concerns, as well as “upsell” when opportunity arises. Handle donor correspondences (i.e., voicemails and emails). Record phone donations and deliver the appropriate forms to the Data Processing Center for processing. Provide instruction to callers on how to donate by mail or online. Research and solve donor(s) issues. Provide information to units, members, donors and prospective members/donors on current programs. Follow up on rejected credit card transactions and credit cards that are about to expire. Outreach to donors on fundraising matters and demographic information as required. Complete short-term assignments. Maintain and update Salesforce database as necessary. Other duties as required Required Knowledge, Education or Experience BA or 1-3 years equivalent experience. Ability to work with both professional staff and volunteer leadership Excellent problem-solving skills, positive attitude with professional communication skills. Ability to transition easily from one activity to another. Ability to multi-task, managing multiple concurrent projects, while meeting deadlines under pressure. Excellent organizational skills and the ability to pay close attention to detail. Ability to work independently, as well as in a team environment.

Full job record

Job ID94ec58683ed7f48d2cc93a5aed60cbf08b2a84a1
Org ID47f7f0fc-1135-43f4-af93-f270bfe167ab
Source ID7f651a87-7f02-4eb6-811b-9309667b08e7
Board ID7f651a87-7f02-4eb6-811b-9309667b08e7
Provideradp_workforcenow
Provider Job Key578662
TitleCustomer Service Associate
Normalized Title—
Statusactive
Activeyes
Location TextNew York, NY, US, New York, NY
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNY
CityNew York
Salary Raw37000.00 To 40000.00 (USD) Annually
Salary Min37,000
Salary Max40,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=56f83f41-5ea6-479b-8798-d916f7f745c1&ccId=19000101_000001&lang=en_US&type=JS&jobId=578662&jwId=9205997054853_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=56f83f41-5ea6-479b-8798-d916f7f745c1&ccId=19000101_000001&lang=en_US&type=JS&jobId=578662&jwId=9205997054853_1
First Seen At2026-05-31 18:40:37Z
Last Seen At2026-06-06 12:50:21Z
Last Checked At2026-06-06 12:50:21Z
Last Changed At2026-06-06 12:50:21Z
Inactive At—
Source Posted At2026-04-20 18:22:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=56f83f41-5ea6-479b-8798-d916f7f745c1|19000101_000001/date=2026-06-06/2026-06-06T12-50-20-163Z-455b82dbcd41d62c79926099f4386f9402dfd5fb3154f35ff3d3097a2fb26842.json
Event Fields
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  "last_changed_at": "2026-06-06T12:50:21.583Z",
  "active_status": "active"
}
Parsed Structured
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  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": null,
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}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box;\" id=\"isPasted\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">The Customer Service Associate will provide professional, timely, and accurate responses to donors&rsquo; queries via email or phone, ensuring that donors are treated respectfully and with due diligence related to Grassroots, Annual Giving, and Major Gifts. In addition, the Customer Service Associate will be pro-active regarding donors&rsquo; automatic credit card payments, voicemails, emails, database updates and any correspondences incoming during non-business hours.</span></p><p style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\"><strong style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-weight: 700;\">Duties and Responsibilities include but are not limited to:</strong></span></p><ul style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box;\"><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">Meeting service performance and transaction standards for Customer Service and striving to improve efficiency and effectiveness.</li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">Answer telephones; provide positive initial contact and follow-through to meet requests or solve donor concerns, as well as &ldquo;upsell&rdquo; when opportunity arises.</li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">Handle donor correspondences (i.e., voicemails and emails).</li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">Record phone donations and deliver the appropriate forms to the Data Processing Center for processing.</li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">Provide instruction to callers on how to donate by mail or online.</li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">Research and solve donor(s) issues.</li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">Provide information to units, members, donors and prospective members/donors on current programs.</li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">Follow up on rejected credit card transactions and credit cards that are about to expire.</li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">Outreach to donors on fundraising matters and demographic information as required.&nbsp;Complete short-term assignments.</li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">Maintain and update Salesforce database as necessary.</li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">Other duties as required&nbsp;</li></ul><p style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box;\"><span style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\"><strong style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-weight: 700;\">Required Knowledge, Education or Experience&nbsp;</strong></span></p><ul style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box;\"><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">BA or 1-3 years equivalent experience.</li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">Ability to work with both professional staff and volunteer leadership</li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">Excellent problem-solving skills, positive attitude with professional communication skills.</li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">Ability to transition easily from one activity to another.</li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">Ability to multi-task, managing multiple concurrent projects, while meeting deadlines under pressure.</li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">Excellent organizational skills and the ability to pay close attention to detail.</li><li style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; font-family: verdana, sans-serif; font-size: 14px;\">Ability to work independently, as well as in a team environment.</li></ul><p style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box;\"><br style=\"--tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; box-sizing: border-box; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"></p></div></div></div></div></div>\n",
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    "requisitionTitle": "Customer Service Associate",
    "clientRequisitionID": "1393",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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}
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