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    "requisitionDescription": "<div>\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;' id=\"isPasted\"><strong><span style='font-size:19px;font-family:\"Noto Sans\",sans-serif;color:black;'>Call Center Specialist &ndash; On-Call</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>No Phone Calls Please.</span></strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;'><br>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>Shifts: Weekday Shift (6:00 pm &ndash; 7:00 am) Weekend Shift (Saturday 7:00 am until Sunday 7:00 am / Sunday 7:00 am until Monday 7:00 am)</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong><u><span style='font-size:13px;line-height:107%;font-family:\"Arial\",sans-serif;'>GENERAL DESCRIPTION</span></u></strong><strong><span style='font-size:13px;line-height:107%;font-family:\"Arial\",sans-serif;'>:&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style='font-size:13px;line-height:107%;font-family:\"Arial\",sans-serif;'>The Call Center is the point of access for individuals and/or their families seeking services at IFS for a mental health, substance use and intellectual and/or developmental disabilities crisis. Access Coordinators are the point of contact for all incoming calls for Integrated Family Services during business hours on Monday through Friday. They are responsible for answering the incoming calls for all office locations in a timely and professional manner while assisting callers in reaching the appropriate department, staff, and/or service. They will utilize customer service skills and techniques in determining the need of the caller to ensure that individual receives the best quality of service. Access Coordinators will briefly screen to determine the best appropriate action to occur at the time of the call. They will ensure that if a client is experiencing a crisis that they are linked to the Mobile Crisis Department for further assistance. Must possess the following knowledge/skills: strong knowledge of available community resources; psycho-educational skills; strong individual and group counseling skills; strong assessment skills; strong community integration skills; strong family/caregivers training and consultation skills; strong mentoring skills; strong mediation skills; strong adaptive skill training in all functional domains including vocational, educational, personal care, domestic, social, communication, leisure, problem-solving, etc.; strong behavioral crisis and modeling intervention skills; strong motivational interviewing skills; competency in Wellness Education and symptom management issues, cognitive behavioral therapy interventions and cultural competence. &nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><u><span style='font-size:13px;line-height:107%;font-family:\"Arial\",sans-serif;'>WORK DUTIES AND TASKS</span></u></strong><strong><span style='font-size:13px;line-height:107%;font-family:\"Arial\",sans-serif;'>:</span></strong></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Responsible for answering all incoming IFS calls and assisting individuals in reaching the appropriate department, staff, and/or service.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Responsible for the knowledge of the departments and services offered within IFS.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Responsible for answering calls in a timely and professional manner.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Responsible for utilizing positive customer service at all times.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Responsible for briefly assessing clients who are experiencing mental health, developmental disability, and/or substance abuse crisis.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Responsible for identifying appropriate natural supports or community resources to stabilize the individual&#39;s crisis as needed.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Responsible for ensuring the overall safety of the client, their families and the community as needed</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Responsible for networking with other community agencies to ensure effective care across the service delivery continuum.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Maintains the client&#39;s electronic health record to ensure that appropriate Medicaid and agency standards are met.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Providing support via phone to individuals who are experiencing a crisis while linking them to the Mobile Crisis Department.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Making service and resource referrals as needed.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Responsible for engaging in monthly supervisions with Call Center Director to ensure best quality of service.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Attends staff meetings, clinical team meetings and training/events as assigned.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Attends continuing education per licensing requirements and as relevant to job duties.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Attends a minimum of 2 hours of cultural competency continuing education per year.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Completes annual adult CPR and First Aid certification courses.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Completes annual TB tests and any other required competencies as outlined by the Human Resources Department for all staff</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Other duties as assigned</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:13px;line-height:107%;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><strong><u><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS</span></u></strong><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>:</span></strong></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>A graduate of a college or university with a Master&#39;s degree in a human service field and has one year of full time, post graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full time, post graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>A graduate of a college or university with a bachelor&#39;s degree in a field other than human services and has four years of full time, post bachelor&#39;s degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full time, post-bachelor&#39;s degree accumulated supervised experience in alcoholism and drug abuse counseling.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>A minimum of one year&#39;s experience in providing crisis management services in the following setting: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention, strategies within the first 90 days of employment.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>No criminal convictions of child abuse or violent crimes.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Must be able to pass background MVR and sexual offender check.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Must possess a valid driver&#39;s license.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Must be able to keep strict confidentiality and work with diverse populations</span></li></ul></div></div></div></div>\n    </div>\n  </div>\n",
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