INFORMATION SYSTEMS MANAGER (MIS/IT 4)

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    "jobOpeningName": "INFORMATION SYSTEMS MANAGER (MIS/IT 4)",
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    "location": {
      "city": "Kingston",
      "state": null,
      "postalCode": "JMAAW12",
      "addressCountry": "Jamaica"
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    "datePosted": "2026-05-24",
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    "description": "<p><span style=\"font-weight: bold\">JOB TITLE</span>: Information <br>Systems Manager</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">JOB GRADE: MIS/IT 4 </span></p>\n<p> <br></p>\n<p><span style=\"font-weight: bold\">DEPARTMENT: </span>General Establishment</p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">UNIT</span>: Corporate Services</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">REPORTS TO:</span> The Deputy Governor-General’s Secretary – Corporate</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">MANAGES</span>: Not Applicable</p>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">JOB PURPOSE</span></span></p>\n<p><br><br></p>\n<p>Under the supervision of the Deputy Governor-General’s Secretary (Corporate), the Information Systems Manager is responsible for the effective installation, configuration, operation and maintenance of system hardware, software and related infrastructure. The incumbent maintains and updates him/herself in technical research and development to enable continuous innovation to the infrastructure.  He/she ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values while enabling the staff and other stakeholders to perform in an optimal manner.</p>\n<p> </p>\n<p>In collaboration with Service Providers, the incumbent plans for and responds to service outages and other problems while providing project management capabilities for systems-related projects, supervising or training users, and consulting on computer problems.</p>\n<p> </p>\n<p>The Information Systems Manager achieves the above by being supportive of ‘<em>A culture of excellence through people performance and partnerships</em>,’ coupled with leadership, self-motivation and commitment.</p>\n<p> </p>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">KEY OUTPUTS</span></span></p>\n<p><br><br></p>\n<ol>\n<li>Operational Plan &amp; Budget.</li>\n<li>Information and Communications Technology (ICT) Plan</li>\n<li>Users Logins and system processes.</li>\n<li>Help Desk Log.</li>\n<li>Server/Back-up Files.</li>\n<li>Inventory of hardware and Software</li>\n</ol>\n<p> </p>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">KEY AREAS OF RESPONSIBILITY</span></span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Management/Administrative Responsibilities</span></p>\n<p><br><br></p>\n<ol>\n<li>Contributes to the development of the Office’s Business/Strategic and Operational Plans as well as the implementation and monitoring of same.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Contributes to the preparation of the Office’s Annual Budget with respect to the needs for ICT.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Ensures that output is in line with acceptable standard operating procedures (SOP) and practices which are specific and relevant to service delivery requirements.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Develops and recommends related policies and procedures for the various processes.</li>\n</ol>\n<p> <br></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Technical/Professional Responsibilities</span></p>\n<p><br><br></p>\n<ol>\n<li>Makes recommendations to the Deputy Governor-General Secretary - Corporate based on needs, benefits and technical strategy; research and development within project life-cycles; technical analysis and design.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Smooths the transition and implementation of projects by performing operational activities within the project life cycle.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Is answerable for the various systems utilized within the Office with respect to provisioning, operations and support, maintenance, research and development.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Maintains an inventory of equipment and parts as well as documentation of vendor activities.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Plans, develops and implements the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Installs new and/or rebuilds existing servers, and configures hardware, peripherals, services, settings, directories and storage in accordance with acceptable standards and project/operational requirements.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Develops and maintains installation and configuration procedures; contributes to, and supports system standards.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Ensures adherence to, and compliance with appropriate software licensing laws.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Researches and recommends innovative approaches for system administration tasks; identified approaches which leverage resources and provide economies of scale.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Contributed to the preparation of an ICT security strategy and disaster recovery plan that minimizes the risk of data loss and breach of privacy of the Office’s information.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Performs routine backup operations, ensures that required file systems and system data are successfully backed up to the appropriate media, recovery tapes and disks are created and sent off-site as required.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Performs regular cyber security monitoring to identify any possible intrusions.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Analyzes cyber and technical threats;</li>\n</ol>\n<p> </p>\n<ol>\n<li>Performs daily system monitoring, verification and review of:</li>\n</ol>\n<p> </p>\n<ul>\n<li>The integrity and availability of hardware.</li>\n<li>Server resources.</li>\n<li>Systems and key processes.</li>\n<li>System and application logs.</li>\n<li>Web site operations.</li>\n<li>Connectivity of Local Area and Wide Area Networks.</li>\n<li>The completion of scheduled jobs such as backups.</li>\n</ul>\n<p> </p>\n<ol>\n<li>Creates, changes, and deletes user accounts, according to request procedures; performs regular file archival procedures and purges as necessary.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Provides other support as per request from the various users; investigates and troubleshoot issues.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Repairs and recovers from hardware and software failures, coordinates and communicates with impacted users. Performs periodic performance reporting to support capacity planning.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Liaises with telecommunication service providers and makes requests for upgrades in services, lines etc. as required.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Oversees the efficient delivery of cable service on the property.  Ensures that system faults are reported.  Monitors the progress of repairs.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Processes telephone and cable bills, and ensures accuracy.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Demonstrates and supports the highest standards of ethical and moral conduct to all staff.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Performs any other duties which may be assigned from time to time.</li>\n</ol>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Other Responsibilities</span></p>\n<p><br><br></p>\n<ol>\n<li>Supports the Deputy Governor-General’s Secretary - Corporate in the preparation of the Unit’s Strategic and Operational Plan as well as any related special projects.</li>\n<li>Configures and operates the teleprompter equipment at events at which The Governor-General speaks.</li>\n</ol>\n<p> <br></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">PERFORMANCE STANDARDS</span></p>\n<ol>\n<li>Justifiable, prepared and submitted specifications as well as recommended budget for the procurement of hardware and software.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Efficient and productive support to users. Service delivery is in line with the Office’s goals and portfolio responsibilities.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Users are provided with researched information as well as new and upcoming capabilities and options in the area of Information and Communications Technology (ICT).</li>\n</ol>\n<p> </p>\n<ol>\n<li>Users are afforded continuous use of their personal computers and related software. Their availability is within agreed parameters and downtime is according to agreed standards.</li>\n</ol>\n<p> </p>\n<ol>\n<li>The accumulated down-time of the computer system and/or network is within the agreed and acceptable standard.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Equipment is received, configured and deployed within the specified time frame.</li>\n</ol>\n<p> </p>\n<ol>\n<li>The delivery dates of each aspect of assigned projects are achieved as agreed.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Server needs and maintenance are supported according to established procedures.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Account Administration functions are up to date.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Confidentiality, integrity and professionalism are displayed in the execution of duties and personal conduct.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Any new equipment is configured and deployed to users according to project requirements.</li>\n</ol>\n<p> </p>\n<p><span style=\"font-weight: bold\">REQUIRED KNOWLEDGE SPECIFIC TO THE POSITION</span></p>\n<p><br><br></p>\n<ol>\n<li>Broad knowledge of the use and direction of ICT within the GOJ and the Office.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Knowledge of GOJ Procurement Guidelines.</li>\n</ol>\n<p> </p>\n<p><span style=\"font-weight: bold\">REQUIRED SKILLS &amp; COMPETENCIES </span></p>\n<p><br><br></p>\n<ol>\n<li>Able to train others and set the work pace.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Developed presentation, oral and written communication skills.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Flexible, resourceful and able to work well under pressure.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Strong investigative and problem-solving skills with the tenacity to do so.</li>\n</ol>\n<p> </p>\n<ol>\n<li>Analytical and project management skills.</li>\n</ol>\n<p> </p>\n<ol>\n<li>High ethical conduct and demonstrated integrity with strong customer service orientation.</li>\n</ol>\n<p> </p>\n<p> </p>\n<p><span style=\"font-weight: bold\">MINIMUM REQUIRED EDUCATION AND EXPERIENCE </span></p>\n<p><br><br></p>\n<ul>\n<li>An undergraduate Degree with a technical major such as Software Engineering or Computer Science or equivalent from a recognized tertiary institution. AND</li>\n</ul>\n<p> </p>\n<ul>\n<li>System Administration/System Engineering certification in Unix and Microsoft. AND</li>\n<li>Project Management training or experience. AND</li>\n</ul>\n<p> </p>\n<ul>\n<li>Three (3) years of System Administration experience.</li>\n</ul>\n<p> </p>\n<ul>\n<li>Training in Cyber Security Identification and Analyses is desirable.</li>\n</ul>\n<p><br><br></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">SPECIAL CONDITIONS ASSOCIATED WITH THE JOB</span></p>\n<p> </p>\n<ul>\n<li>This is a typical office environment, with no adverse working conditions; however, there can be high pressure when project deadlines are to be met.</li>\n</ul>\n<p> </p>\n<ul>\n<li>Responsibilities may require working evenings and weekends, sometimes with little advance notice.</li>\n</ul>\n<p> </p>\n<p> </p>\n<p> <span style=\"font-weight: bold\">AUTHORITY TO:</span></p>\n<p><br><br></p>\n<ul>\n<li>Provide advice/guidance and recommend actions to the Governor-General’s Secretary and the Deputy Governor-General’s Secretary - Corporate.</li>\n</ul>\n<p> </p>\n<ul>\n<li>Interpret and/or discuss information with others which involve terminology or concepts not familiar to some people.</li>\n</ul>\n<p> </p>\n<ul>\n<li>Maintain close collaboration with internal stakeholders of the Unit’s output.</li>\n</ul>",
    "compensation": "J$3,589,064.00 - J$4,826,892.00",
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